1,169 Reviews of Audi Riverside - Service Center
Peter Younes is hands down a class act, timely and keeps me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thank me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thanks again Peter! -Donovan More
Stacy Samuel & James Rocha were extremely helpful with the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean our car was when we picked it up. 5 stars for these two. More
James Rocha was very helpful in the service dept. He was very nice and easy to deal with . He was very nice and easy to deal with . More
Walter's Audi in Riverside has great customer service. They are very accommodating and very fast. Peter Younes helped me . I was 2 hrs early and had to be somewhere. He got in and out fast with a loaner. They are very accommodating and very fast. Peter Younes helped me . I was 2 hrs early and had to be somewhere. He got in and out fast with a loaner. They are the best. More
Great way to lower the bar on customer service by not follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Se follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Service to call back. I needed explanation on a diagnosis and failed to provide the excellent service I was used to by previous service technicians Alex Wong and Alex Ortiz. They probably set the bar too high for Nicholas. I would have done all my work at this dealership but service rep did not earn his commission by failing to follow through. Over $3500 of fees. Perhaps I will reach out to Walters Audi in Ontario since I found out Alex Wong works there. More
The service department at Walter’s is just excellent, folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to eve folks. Stacey Samuel is the most knowledgeable, most courteous service advisor I’ve ever worked with. Highly, highly recommend this dealership to everyone ! More
Nick Howard is an excellent Service Representative. He took great care of me and made the process simple and easy. While in the dealership he took good care of me and made me fell well appreciated. He took great care of me and made the process simple and easy. While in the dealership he took good care of me and made me fell well appreciated. More
James was my service advisor next door at VW when I had my VW Arteon. I ended up trading it in for my S5. I was so relieved when I walked in for my service to see James! I make sure I wait in line for him my VW Arteon. I ended up trading it in for my S5. I was so relieved when I walked in for my service to see James! I make sure I wait in line for him or call ahead to make sure I can work with him. Knowing he is handling my car, I know he will go above and beyond for me and will keep me updated every step of the way, which is so appreciated. My car always comes back running perfect and clean. James is so funny, he even gives my duck valve caps a good cleaning. Thank you!!!! More
For being a luxury car dealership, I expect more service as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer as of having a loaner available at all times and also the type of loaner the customer needs of possible. More communication and telling the customer every detail what's going on. More
Stacy Samuel is wonderful to work with at Audi Riverside. I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She pro I have choices when it comes to servicing my Q7 and I wouldn't think of going anywhere else or working with any other service professional. She provides the highest level of service. I would highly recommend calling her with any future needs. More