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1,169 Reviews of Audi Riverside - Service Center
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October 17, 2013
Out standing service personal, Jesus is very concern with my vehicle and makes sure that all my needs are addressed, he provides me with a completion time and the car is always ready when he says it is, Stac my vehicle and makes sure that all my needs are addressed, he provides me with a completion time and the car is always ready when he says it is, Stacy is very nice with a great and fun outlook on the service she provides and always keeps me smiling. they have a very nice waiting area with very comfortable chairs and couches and a big screen TV while you wait. always fresh coffee and pastries. More
by 1tallkool1
Employees Worked With
October 14, 2013
Jesus Moya is an outstanding Service Advisor and is always a pleasure to deal with. He truly cares about his clients and always makes certain that I am well taken care of and for that reason I wouldn' always a pleasure to deal with. He truly cares about his clients and always makes certain that I am well taken care of and for that reason I wouldn't go anywhere else to have my vehicle serviced. I look forward to doing business with Jesus and Walter's Audi in the future and would certainly recommend them to my closest friends and family. More
by bryant779804
October 04, 2013
I have purchased two Audis from Walter's, and each time, my wife and I were completely satisfied. We have purchased other cars and trucks, and have received services on those vehicles elsewhere, and time, my wife and I were completely satisfied. We have purchased other cars and trucks, and have received services on those vehicles elsewhere, and the difference is significant. Walter's is by far the best. I brought in my A4 yesterday for a 55K, and asked about several other concerns I had. I received a prompt follow up call from Jesus, with several additional suggested services and repairs. I trust Jesus, I appreciate how much he cares about my car and my wife's car, and for that reason, I don't think twice about accepting his recommendation. Jesus promised me a call back by 5:30, and that my A4 would be ready that same evening. They did all of the additional work, the car was clean, and the results were great, and on time. Best of all, I was in a meeting at work until 5:25, started packing up to get my car at that time, my phone rings at 5:29, and it's Jesus confirming that my A4 was ready. That's dependable, that's reliable, and whenever I get the chance, I recommend these guys. Keep up the great work. More
by GGEspinoza
September 27, 2013
I want to tell everyone about the outstanding service I always receive at Walter's Audi. The car itself is a dream to own, but every car at some time or another needs it's maintenance or services. I had co always receive at Walter's Audi. The car itself is a dream to own, but every car at some time or another needs it's maintenance or services. I had concerns over oil consumption and my service manager Jose Moya took the time to explain all the possible causes for this and offered me a new Audi as a loan car while diagnostics and service was done. I was in regular communication with the service staff, and had my expecations exceeded with the quality of the work. Jose had taken the time to review my service schedule and recommended timely care for my Audi given the distance and kind of driving I do - that is the ultimate in personal service. He knows my vehicle and he knows me. I am a customer for life! More
by LoriA4
September 26, 2013
Stacy Samuel has been our Audi service rep since 1997. We followed her to Walter's Audi when the dealership transferred to Walter's. In our long experience with automobile dealerships we have never had a sh followed her to Walter's Audi when the dealership transferred to Walter's. In our long experience with automobile dealerships we have never had a sharper, more helpful service person. Walter's Audi has never tried to sell us something we did not need and always knew when we did need something. Walter's Audi has serviced our four newest Audi autos, two of which we bought at Walter's. Always our cars have been dealt with properly, promptly, and to our satisfaction. Everyone at Walter's Audi (also Walter's Porsche) has been knowledgeable and helpful. rhg More
by rhg1126
Employees Worked With
September 24, 2013
This was the first time taking my car to Walter's Audi for service and the service team lead by David Ranciglio exceeded my expectations. Stacey Samuel was very courteous, knowledgeable and quickly Audi for service and the service team lead by David Ranciglio exceeded my expectations. Stacey Samuel was very courteous, knowledgeable and quickly arranged for the service on my Audi to be completed. I would highly recommend taking your Audi to Walter's!!!! More
by ErikPotts
September 22, 2013
Walter's Audi : Ask for Stacy Samuel. She is an excellent Service Advisor and understands customer needs. I own a 2013 A4 Audi. I was having my car serviced and mentioned to Stacy that some incons excellent Service Advisor and understands customer needs. I own a 2013 A4 Audi. I was having my car serviced and mentioned to Stacy that some inconsiderate person parked next to me one evening managed to put a huge divot in my new car. I was really disheartened. Stacy immediately assisted me with this problem and took care of it. I drove out from Walter's Audi Service with a huge smile. Thank you Stacy Samuel you are the reason why I have my service done at Walter's Audi. More
by Timo07
April 17, 2013
The service department was outstanding! I have been in the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easil the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easily accessible and immediately took my call and e-mail for service issues. The contacts for the service department were prominently displayed on their website so I didn’t have to waste time trying to find a contact. Once contacted, they informed their service reps and head mechanic ahead of time of what my issues were. Brian even researched for potential similar issues before I ever showed up the following day. This saved me time and the frustration of potentially having to explain the situation upon arrival. When I did arrive; Jesus and Brian were immediately available to talk to me, and I was quickly on my way. Brian took a test drive with me and listened intently. I feel confident that if Brian says there isn’t an issue, then there isn’t an issue! To contrast with Commonwealth Audi: Your met at the door by some kid who doesn’t even know what to do. This greeter then takes your concerns on a pad of paper, then you walk 10 feet and explain the same exact issues to the service rep who has to ask the same questions and prepare a invoice. This is very frustrating as you have to explain things twice within 5 minutes! When your car has warranty issues its bad enough, but explaining it twice within 5 minutes even makes it worse! When that is finally accomplished, you then have to see the car loaner specialist and work with this person separately just to get a loaner car. That takes an additional explanation on how long you need the car, same contact info, etc! You have cut out all of this extra work by allowing the customer one stop service by dealing directly with your service rep who handles everything! Thank you! Brian and his crew checked for the latest updates, TSB’s, fixed the rattle and weather stripping in the drivers door (unlike Commonwealth Audi who didn’t notice the loose rubber weather stripping and just sprayed silicone all over the rubber and sent me on my way!) and did my 25k service all in one day. My car was clean and available right on time as promised! Outstanding, and well worth the 23 mile drive to your facility. Your service department, under your leadership, restored my faith in Audi and how a dealership should operate. So in closing, please keep up the good work and you will have my business for life. I will pass the word on to my friends in Orange County and I’m sure they will have the same experience that I enjoyed. P.s. You were the final straw on this car and if I had received the same treatment from your facility like I did from Commonwealth, I would have driven next door to the Honda dealer and traded it in on the spot and ended the frustration. Thank you. More
by 2011AudiA4
Employees Worked With
Bob Juliano, Brian Finn, Jesus Moya
March 10, 2013
I had an issue with my car burning through oil. I met and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make sure all my needs were met. Very professional and courteous group. More
by Sdukes15
Employees Worked With
Jesus Moya
