Audi Riverside - Service Center

The service department was outstanding! I have been in the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easil the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easily accessible and immediately took my call and e-mail for service issues. The contacts for the service department were prominently displayed on their website so I didn’t have to waste time trying to find a contact. Once contacted, they informed their service reps and head mechanic ahead of time of what my issues were. Brian even researched for potential similar issues before I ever showed up the following day. This saved me time and the frustration of potentially having to explain the situation upon arrival. When I did arrive; Jesus and Brian were immediately available to talk to me, and I was quickly on my way. Brian took a test drive with me and listened intently. I feel confident that if Brian says there isn’t an issue, then there isn’t an issue! To contrast with Commonwealth Audi: Your met at the door by some kid who doesn’t even know what to do. This greeter then takes your concerns on a pad of paper, then you walk 10 feet and explain the same exact issues to the service rep who has to ask the same questions and prepare a invoice. This is very frustrating as you have to explain things twice within 5 minutes! When your car has warranty issues its bad enough, but explaining it twice within 5 minutes even makes it worse! When that is finally accomplished, you then have to see the car loaner specialist and work with this person separately just to get a loaner car. That takes an additional explanation on how long you need the car, same contact info, etc! You have cut out all of this extra work by allowing the customer one stop service by dealing directly with your service rep who handles everything! Thank you! Brian and his crew checked for the latest updates, TSB’s, fixed the rattle and weather stripping in the drivers door (unlike Commonwealth Audi who didn’t notice the loose rubber weather stripping and just sprayed silicone all over the rubber and sent me on my way!) and did my 25k service all in one day. My car was clean and available right on time as promised! Outstanding, and well worth the 23 mile drive to your facility. Your service department, under your leadership, restored my faith in Audi and how a dealership should operate. So in closing, please keep up the good work and you will have my business for life. I will pass the word on to my friends in Orange County and I’m sure they will have the same experience that I enjoyed. P.s. You were the final straw on this car and if I had received the same treatment from your facility like I did from Commonwealth, I would have driven next door to the Honda dealer and traded it in on the spot and ended the frustration. Thank you. More

I had an issue with my car burning through oil. I met and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make sure all my needs were met. Very professional and courteous group. More

I called in to schedule a service appointment for that same day. Jesus Moya was the service consultant that assisted me and took great care of me. I decided to wait for my car while it was being serviced same day. Jesus Moya was the service consultant that assisted me and took great care of me. I decided to wait for my car while it was being serviced and was given approximate wait time of 1 1/2 hours. Jesus checked on the car and kept me up to date as i waited. More

I am a regular to Walter's Service ever since I moved down to Riverside County and Stacy has always been my advisor. I love how she makes our service experience friendly and not gloomy. We loved our serv down to Riverside County and Stacy has always been my advisor. I love how she makes our service experience friendly and not gloomy. We loved our service experience with Stacy that we bought another Audi from Walter's just so we could continue to maintain our service relationship with Stacy. She's the greatest!! More

I have purchased two vehicles at Walters Audi and will purchase all future vehicles there. I love Audis and I think the people at Walters Audi do a great job representing the brand. Service is always a pl purchase all future vehicles there. I love Audis and I think the people at Walters Audi do a great job representing the brand. Service is always a pleasure at Walters My service representative, Stacy Samuel, is one of the best. When I purchased my second vehicle at the dealership, I specifically requested her as my service contact. Stacy is always receptive to my needs and concerns, and she is alway accommodating when I need help at the last minute. More

Stacey is by far the best customer service rep to deal with. Every time I bring my Audi in for service, she always takes great care of me. She's usually always available and she isn't she returns my calls with. Every time I bring my Audi in for service, she always takes great care of me. She's usually always available and she isn't she returns my calls very promptly. Not to mention the great techs in the garage. I've never had to return for any recurring issues. Big thanks again to Stacey and the rest of the crew at Walter's for always making my dealership visits pleasant. More

Every time I come here for service Stacy takes great care of me. She is very funny and very helpful. Service is usually only about an hour but there has been times she has got me a rental if I am not able t of me. She is very funny and very helpful. Service is usually only about an hour but there has been times she has got me a rental if I am not able to wait. This Audi dealership has great service and customer service. Even if I am waiting and not planning on buying anything there is always someone greeting you and giving product information. More

Even doing a minor service like an Oil Change for my A3 was exceptional! Most dealers make you stay and wait for a long time till your service is complete. But at Walters Audi, it is the complete opposite! was exceptional! Most dealers make you stay and wait for a long time till your service is complete. But at Walters Audi, it is the complete opposite! Thanks to Conrad Castillon! He was able to schedule me for my service and made sure everything went smoothly and work around my schedule and not have me wait in the lobby. =D More