Audi Riverside - Service Center

I would like to express my sheer appreciation for not only Audi backing their product but also for the quality of professionalism displayed by your staff and in particular one Jesus Moya. My 2009 Audi only Audi backing their product but also for the quality of professionalism displayed by your staff and in particular one Jesus Moya. My 2009 Audi A4 started giving me trouble on Thanksgiving day and after having my mechanic diagnose the situation I decided to locate parts to get the car fixed I called Walters parts department. I spoke with a gentlemen there (I apologize for not remembering his name) who gave me a quote on the part and then began to ask me questions regarding my vehicle, he suggested I bring the car in because it possibly could still be under warranty. He told me it would be best that I speak with Jesus in order to get a better perspective. After trying to transferring me he came back on the phone and said Jesus was unavailable and asked that I leave a message which I did. Jesus called me and told me it would be best to bring the automobile in and it would be a cost of around $140.00 to start but if it was still under warranty it would only be a $85.00 deductible, we agreed I would bring the car in Monday afternoon. I met Jesus that Monday he asked me questions regarding the challenges I was having with car while taking his notes, Jesus said he would call me either later today or tomorrow morning. Later that day I did received a call from Jesus telling me it was the injector and that it was covered and that it would be repaired by the next day. I asked Jesus if that would be the reasoning for the noise I was hearing while driving the car Jesus said it was possible that it could have been backfires. That next morning Jesus called me and explained that they changed the injector and the noise was still there, he said they dropped the oil pan and noticed metal shavings. At this point my worst fear had just been realized, Jesus then said that the engine would need to be changed and that he had contacted Audi and it was going to be covered. Much to my disbelief, I asked Jesus if he was serious and he reassured me I didn't misunderstand him and asked that I remain patient that it would probably take about ten days. Jesus called me a few days later letting me know that they had not received the new engine yet but was hoping it would come within a day or two. I received a call Monday letting me know that the engine had arrived and that his tech was working on it and was hoping I would get the car back by weeks end. During the time Walter's was working on the engine I received two additional calls from Jesus with updates just to keep me in the loop. On Thursday I received a call from Jesus saying that the car has been completed and test drove with no leaks however they did noticed that the third brake light was out and that his tech will be repairing it and the car will be ready for pickup by 5pm. Jesus let me know he probably wouldn't be there as his day would be complete by then. My son dropped me off at Walter's and one of the ladies greeted me and asked if I was here to pickup my car, then walked me to the cashier and asked if I wanted a water. I must admit I was fully expecting to have some additional hidden cost to pay, shame on me the cashier said $85.00 just as Jesus had told me on our very first phone conversation. As I waited for the car another woman went over my paperwork and explained all the work Walter's did to my car and explained some of the things she has seen here over her long tenure and that Audi backs there product 100%. I bought the A4 from Walter's as a pre-owned automobile in 2011, I feel very fortunate that I did, not only did Audi back there warranty but the class and efficiency of Walter's Audi has made me a 100% satisfied customer. Regards, Patrick Silva More

I have brought all (3) of my Audis to Stacy for routine and complex repair with complete satisfaction. It is a testament of her dedication to detail as it is the correctness of repair by mechanics such as and complex repair with complete satisfaction. It is a testament of her dedication to detail as it is the correctness of repair by mechanics such as Neil, and Robb. Thanks, TGould More

Brought the vehicle in for service on the caliper pins to get rid of break squeak. Dropped the car off and had a loaner within 15 minutes and was back at work. Came back the next day and had my car within get rid of break squeak. Dropped the car off and had a loaner within 15 minutes and was back at work. Came back the next day and had my car within 10 minutes and was on my way home. Was definitely hassle free and always easy. Jesus, as always, was exceptional in answering my questions and making me feel comfortable and welcome. I appreciate not feeling like a number. More

I get excited when its time for a service on my 2010 Audi A4. Not only because I want the best for my car but for the reason that I get to see Stacy. She has always greeted me with a smile, and treated me li A4. Not only because I want the best for my car but for the reason that I get to see Stacy. She has always greeted me with a smile, and treated me like family. She has always been on top of checking the work done, and reviewing with me the maintenance that was completed. If I decided to buy another Audi in the future it won't be the sales team that talks me into it. It will be the fact of knowing I get her as a representative for services. She listens to me when i have concerns and believes me when i know something just isn't right. More

Like most people, I hate having to spend money on service for my care. I would be happy if I could just drive it, carefree forever. Unfortunately, even the best car needs occasional service. I know when I for my care. I would be happy if I could just drive it, carefree forever. Unfortunately, even the best car needs occasional service. I know when I take my Audi A4 to Stacy Samuel at Walter's In Riverside my car and I will be taken care of fairly and efficentially. The folks at Walter's never suggest unnecessary service, but always check my car for potential issues. The check engine light came on in my car this week. I took it to Stacy. Not only was the car fixed quickly, but as they were checking the entire car, they found a problem with one of my tires and put the spare on the car. A big thank you to Stacy Samuel and all the technicians at Walter's for making me feel safe on the road. More

I have worked with Jesus for a while now. He is very personable/ friendly and responsive-keeps me updated on the status of my car frequently if it's in the shop. I have been really pleased with his serv personable/ friendly and responsive-keeps me updated on the status of my car frequently if it's in the shop. I have been really pleased with his service. I have only marked good on this review not because of him but because the service techs missed something basic which required me to bring the car back in to the shop for the same problem. More

Walter's Audi Service department has an amazing team. They are always friendly, helpful, and go out of their way to ensure you are completely satisfied with you visit--Kudos to Walter's!!!! They are always friendly, helpful, and go out of their way to ensure you are completely satisfied with you visit--Kudos to Walter's!!!! More

This was my second visit post-purchase to Walter's and my second opportunity to work with Jesus. My first visit was spectacular, somehow, Jesus did it again. Personable, confident, competent. Jesus ke and my second opportunity to work with Jesus. My first visit was spectacular, somehow, Jesus did it again. Personable, confident, competent. Jesus kept me informed on the status of the service, ensure flexibility in delivery and pickup of my vehicle. A clean loaner was available as promised. I will certainly return in the future. More

Stacy Samuel was the service advisor for my 15,000 service of my Audi A4 T. She was fast, efficient, professional, while being fun & talkative about a myriad of subjects and interests. She kept her fo service of my Audi A4 T. She was fast, efficient, professional, while being fun & talkative about a myriad of subjects and interests. She kept her focus on my vehicle service needs and details down to the car wash and delivery. Excellence Plus!! More