Audi Riverside - Service Center

My A5 was challenged with an acceleration issue, which would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 min would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 minutes of my call. When I arrived to the dealership Jesus greeted me and got me on my way with a loaner vehicle so I could make my meeting in Santa Fe Springs on time. During the discovery process Jesus kept me posted on all steps that was being taken to resolve my issue with consistent phone calls. Once Jesus knew when my vehicle would be ready for pick up he contacted me giving me notice, which was perfect timing as I would be passing the dealership around the time the vehicle was ready for pickup. When I finally arrived Jesus was assisting another customer and Stacy quickly helped me get situated and once Jesus was free to help me, he got me out of the door. Note: Loaner Drop off and my vehicle pick up took less than 12 minutes, as I was watching the clock closely, due to a dinner I had scheduled in Riverside. While I was waiting for my vehicle to pulled out of the Repair Garage David (Service Manager) came out of his office to great me and double checked everything to make sure I was satisfied and on my way as quick as possible. Thank you, Walter's Audi Service Team. More

Stacy has been my service advisor for my last 2 Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't have a single complaint about her. She is incredibly friendly and always takes care of me when I come by and to be perfectly honest its a pleasure dealing with her. More

4 adjectives one can say about Stacy: trustworthy, responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what w responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what was wrong with the car; she had Brian, the head mechanic, come and talk to me about my 2001 Audi. I felt comfortable knowing my car was in "good hands" and that they (Brian and Stacy) were straight and frank about what my poor car needed – it needs to be retired but that's a conversation for another time! In any event, you cannot go wrong in bringing your car to Walter's Audi for servicing. Reliable, true to their word – in this day and age of "being taken advantage of" I can honestly say you won't be here. More

This was my first time coming to Audi for my service due to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my car was ready at no cost.Thanks Jesus. More

Stacy and Jesus always make me feel so welcome. This is my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never tak my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never take my car anywhere else. More

Just had the pleasure of working with Linda Dobyns, she was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in with no delay what so ever. It was late in the day and I wasn't expecting them to get to my car, but much to my enjoyment, I was provided with a loaner that was the same model as mine! That means a lot to me when deciding where I take my car in for service. Linda greeted me at the door and made the entire experience very pleasant. While I was waiting to finish up the paperwork with Linda, the Service Manager, David Rancigilio walks up to greet me and offers a drink. That's truly the level of customer service that you can expect from Walter's Audi. The quality of work performed on the car is always top notch. I have and will continue to refer my friends and family to Walter's Audi. More

I have been buying Audi's for over a decade and have worked with Stacy...now working at Walter's. My service and relationship with the dealership is fantastic. So much so, that I have become friends w worked with Stacy...now working at Walter's. My service and relationship with the dealership is fantastic. So much so, that I have become friends with Stacy. If it weren't for Stacy, I would have long ago changed automobile manufacturers. More

Who doesn't love Stacy? If you watch "Suits" you'll know my reference. (Donna) Stacy is just that take control kind of gal I like. And always gets the job done. What kind of world wo "Suits" you'll know my reference. (Donna) Stacy is just that take control kind of gal I like. And always gets the job done. What kind of world would we have if they were all Stacy's.. The first time I met her was when my son brought his Audi in, in fact she was one of the reasons I came back and bought my car. I had a perfectly good VW EOS 2012. She talks to you like your the only one that matters and now a days that is what counts. If she says a hour and a half it's usually one hour, and I appreciate that. The only down side is I think she must have a huge client base because, when you try to get her on the phone, she is always busy. I guess good for you guys, but sometimes, I just need to talk to her. She is a asset to your company. Yay! Stacy.. More

This was my first experience with Walters Audi in Riverside. I have to say it was worth the drive. I made my appointment and when I arrived I didn't have to wait for anything. The service personnel t Riverside. I have to say it was worth the drive. I made my appointment and when I arrived I didn't have to wait for anything. The service personnel took care of all my concerns in a professional manner, I was made to feel like I my new Audi was being serviced. Although, my car is close to 10 years old. The waiting area was clean and up to date with all the amenities needed to either wait or do some lite business. I was offered a beverage twice, just in case I changed my mind the first time. When my repairs were completed the car was washed and vacuumed. I had some old mail on the floorboard I neglected to collect when I gave them the car, and it was neatly place in a plastic bag on the passenger seat when I received the car back. Its this kind of details a customer thoughtfulness that requires me to write about this experience. I would and will recommend Walters Audi. Thanks to David Ranciglio, Linda Dobyns and the rest of the staff. Thank You. More

I would like to express my sheer appreciation for not only Audi backing their product but also for the quality of professionalism displayed by your staff and in particular one Jesus Moya. My 2009 Audi only Audi backing their product but also for the quality of professionalism displayed by your staff and in particular one Jesus Moya. My 2009 Audi A4 started giving me trouble on Thanksgiving day and after having my mechanic diagnose the situation I decided to locate parts to get the car fixed I called Walters parts department. I spoke with a gentlemen there (I apologize for not remembering his name) who gave me a quote on the part and then began to ask me questions regarding my vehicle, he suggested I bring the car in because it possibly could still be under warranty. He told me it would be best that I speak with Jesus in order to get a better perspective. After trying to transferring me he came back on the phone and said Jesus was unavailable and asked that I leave a message which I did. Jesus called me and told me it would be best to bring the automobile in and it would be a cost of around $140.00 to start but if it was still under warranty it would only be a $85.00 deductible, we agreed I would bring the car in Monday afternoon. I met Jesus that Monday he asked me questions regarding the challenges I was having with car while taking his notes, Jesus said he would call me either later today or tomorrow morning. Later that day I did received a call from Jesus telling me it was the injector and that it was covered and that it would be repaired by the next day. I asked Jesus if that would be the reasoning for the noise I was hearing while driving the car Jesus said it was possible that it could have been backfires. That next morning Jesus called me and explained that they changed the injector and the noise was still there, he said they dropped the oil pan and noticed metal shavings. At this point my worst fear had just been realized, Jesus then said that the engine would need to be changed and that he had contacted Audi and it was going to be covered. Much to my disbelief, I asked Jesus if he was serious and he reassured me I didn't misunderstand him and asked that I remain patient that it would probably take about ten days. Jesus called me a few days later letting me know that they had not received the new engine yet but was hoping it would come within a day or two. I received a call Monday letting me know that the engine had arrived and that his tech was working on it and was hoping I would get the car back by weeks end. During the time Walter's was working on the engine I received two additional calls from Jesus with updates just to keep me in the loop. On Thursday I received a call from Jesus saying that the car has been completed and test drove with no leaks however they did noticed that the third brake light was out and that his tech will be repairing it and the car will be ready for pickup by 5pm. Jesus let me know he probably wouldn't be there as his day would be complete by then. My son dropped me off at Walter's and one of the ladies greeted me and asked if I was here to pickup my car, then walked me to the cashier and asked if I wanted a water. I must admit I was fully expecting to have some additional hidden cost to pay, shame on me the cashier said $85.00 just as Jesus had told me on our very first phone conversation. As I waited for the car another woman went over my paperwork and explained all the work Walter's did to my car and explained some of the things she has seen here over her long tenure and that Audi backs there product 100%. I bought the A4 from Walter's as a pre-owned automobile in 2011, I feel very fortunate that I did, not only did Audi back there warranty but the class and efficiency of Walter's Audi has made me a 100% satisfied customer. Regards, Patrick Silva More