Audi Riverside - Service Center

I have owned many cars and with that, comes dealing with service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with m service departments. I have to honestly say that this dealership really puts the customer's satisfaction above everything else. I had an issue with my seat warmers in my A4 and both David and Jesus went above and beyond to resolve my problem. My car has been in a few times for other things, and each and every time we are treated like royalty. (Even though an A4 puts you at the bottom of the Audi list so to speak)! I cannot say enough good words about this team. At some point I have had interaction with them all and everyone is so polite and knowledgeable. Thank you service team and keep up the awesome work! You guys (and gals) are simply THE BEST! Our recommendation to review readers would be to ask for Jesus. He is so great!!! More

My A5 was challenged with an acceleration issue, which would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 min would cause my vehicle to suddenly cut off. I called Stacy first thing in the morning and she did not hesitate to get me an appointment within 45 minutes of my call. When I arrived to the dealership Jesus greeted me and got me on my way with a loaner vehicle so I could make my meeting in Santa Fe Springs on time. During the discovery process Jesus kept me posted on all steps that was being taken to resolve my issue with consistent phone calls. Once Jesus knew when my vehicle would be ready for pick up he contacted me giving me notice, which was perfect timing as I would be passing the dealership around the time the vehicle was ready for pickup. When I finally arrived Jesus was assisting another customer and Stacy quickly helped me get situated and once Jesus was free to help me, he got me out of the door. Note: Loaner Drop off and my vehicle pick up took less than 12 minutes, as I was watching the clock closely, due to a dinner I had scheduled in Riverside. While I was waiting for my vehicle to pulled out of the Repair Garage David (Service Manager) came out of his office to great me and double checked everything to make sure I was satisfied and on my way as quick as possible. Thank you, Walter's Audi Service Team. More

Stacy has been my service advisor for my last 2 Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't Audi's, so for the last 7 years. I really like how I always get the same advisor, a lot of dealerships just stick you with who is available. I don't have a single complaint about her. She is incredibly friendly and always takes care of me when I come by and to be perfectly honest its a pleasure dealing with her. More

4 adjectives one can say about Stacy: trustworthy, responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what w responsible, truthful and honest. She said she would treat me the same way as if I were her sister (which I am not). She let me know exactly what was wrong with the car; she had Brian, the head mechanic, come and talk to me about my 2001 Audi. I felt comfortable knowing my car was in "good hands" and that they (Brian and Stacy) were straight and frank about what my poor car needed – it needs to be retired but that's a conversation for another time! In any event, you cannot go wrong in bringing your car to Walter's Audi for servicing. Reliable, true to their word – in this day and age of "being taken advantage of" I can honestly say you won't be here. More

This was my first time coming to Audi for my service due to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my to a MIL.I felt very welcomed. Jesus Moya made the process fast and easy, Very professional and kind.He got me on my way with a Audi loaner until my car was ready at no cost.Thanks Jesus. More

Stacy and Jesus always make me feel so welcome. This is my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never tak my third Audi in the past 10 years and I am treated with such warmth each and every time I need to come to the service department. I would never take my car anywhere else. More

Just had the pleasure of working with Linda Dobyns, she was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in was great right from the start. My check engine light came on and fortunately I was in the area so I decided to stop by. I was immediately taken in with no delay what so ever. It was late in the day and I wasn't expecting them to get to my car, but much to my enjoyment, I was provided with a loaner that was the same model as mine! That means a lot to me when deciding where I take my car in for service. Linda greeted me at the door and made the entire experience very pleasant. While I was waiting to finish up the paperwork with Linda, the Service Manager, David Rancigilio walks up to greet me and offers a drink. That's truly the level of customer service that you can expect from Walter's Audi. The quality of work performed on the car is always top notch. I have and will continue to refer my friends and family to Walter's Audi. More

I have been buying Audi's for over a decade and have worked with Stacy...now working at Walter's. My service and relationship with the dealership is fantastic. So much so, that I have become friends w worked with Stacy...now working at Walter's. My service and relationship with the dealership is fantastic. So much so, that I have become friends with Stacy. If it weren't for Stacy, I would have long ago changed automobile manufacturers. More

Who doesn't love Stacy? If you watch "Suits" you'll know my reference. (Donna) Stacy is just that take control kind of gal I like. And always gets the job done. What kind of world wo "Suits" you'll know my reference. (Donna) Stacy is just that take control kind of gal I like. And always gets the job done. What kind of world would we have if they were all Stacy's.. The first time I met her was when my son brought his Audi in, in fact she was one of the reasons I came back and bought my car. I had a perfectly good VW EOS 2012. She talks to you like your the only one that matters and now a days that is what counts. If she says a hour and a half it's usually one hour, and I appreciate that. The only down side is I think she must have a huge client base because, when you try to get her on the phone, she is always busy. I guess good for you guys, but sometimes, I just need to talk to her. She is a asset to your company. Yay! Stacy.. More

This was my first experience with Walters Audi in Riverside. I have to say it was worth the drive. I made my appointment and when I arrived I didn't have to wait for anything. The service personnel t Riverside. I have to say it was worth the drive. I made my appointment and when I arrived I didn't have to wait for anything. The service personnel took care of all my concerns in a professional manner, I was made to feel like I my new Audi was being serviced. Although, my car is close to 10 years old. The waiting area was clean and up to date with all the amenities needed to either wait or do some lite business. I was offered a beverage twice, just in case I changed my mind the first time. When my repairs were completed the car was washed and vacuumed. I had some old mail on the floorboard I neglected to collect when I gave them the car, and it was neatly place in a plastic bag on the passenger seat when I received the car back. Its this kind of details a customer thoughtfulness that requires me to write about this experience. I would and will recommend Walters Audi. Thanks to David Ranciglio, Linda Dobyns and the rest of the staff. Thank You. More