Audi Riverside - Service Center

Service on 2012 Cert. Audi A3 I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting nothing less than expedient, consistent, and welcoming customer service. This was my experience: I had no trouble scheduling an early friday morning appointment two days before the date online. I received email confirmations. When I arrived early morning just before seven-thirty, I was greeted by an attentive, professional Ms. Linda Dobyns who shared a warm smile and quickly took inventory of my Audi. Ms. Dobyns paid special attentions to my concerns of possible water-pump leakage, and full mechanical inspection. She quickly reassured me that any service repair would be covered by my certified pre-owned warranty. After calculating possible time-repairs, she was apt to offer my a loaner vehicle to go about my way: I got to drive a 2014 Audi A4 as my loaner vehicle; and went about my business. Now, at this time, for reasons other than misfortune, I did not have a cellphone with me. However, Ms. Dobyns quickly resolved an idea to send me emails - as she was keen to notice that I had a laptop with me. Throughout the service time, (which was less 5-hours) Ms. Dobyns sent me emails keeping me informed of my Audi's service repairs and any other concerns I had. Upon return, my 2012 Audi A3 was washed, repairs done and ready to go. At this time, Ms. Dobyns really impressed. She was quite knowledgeable about the inner workings of my Audi, she went over a detailed history of my Audi's services and provided insight as to when to return next for maintenance. I really appreciate it when people take the time to pay attention to the details that matter to me. Concerns, worries, fears of cost and warranty are all relevant to me. With this kind of customer-care, driving more than 70miles to Walter's Audi makes it all worth it when you know the job will be done right the first time, and most importantly when the people like Ms. Linda Dobyns demonstrate to take pride in their work. Thank you Linda for making my day & my drive worth while. More

Quick Compliment for Stacy Samuel Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very pro Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very prompt helping me. She takes very good care of my A6 and its a pleasure every time i bring it in. Thanks Stacy!!!! More

Thanks Stacey! Just wanted to take a moment to compliment Stacey and the service team at Walters Audi. They have taken care of my Q-7 TDI (and me!) for 18 months n Just wanted to take a moment to compliment Stacey and the service team at Walters Audi. They have taken care of my Q-7 TDI (and me!) for 18 months now and do a fantastic job. Stacey is knowledgeable, friendly, and honest. She works hard to be sure my car is done on time and done right and since I drive 50 miles to come to Walters, I appreciate her efficiency. I always get follow-up emails and phone calls after my service appointments and I can count on my car being done right the first time! Thanks Stacey! More

Great Service Advisor Stacy has been my service advisor for 7 years now, she is great. She makes sure that my car is properly taken care of and has even gotten me in with p Stacy has been my service advisor for 7 years now, she is great. She makes sure that my car is properly taken care of and has even gotten me in with pretty much no notice a few times. If you are heading down to Walter's for service be sure to ask for her and you can guarantee that your Audi is in good hands. More

Linda Dobyns at Walter's Audi is awesome Linda was very professional and friendly. She helped us save money on service in the long run. The service department got us in and out if there very Linda was very professional and friendly. She helped us save money on service in the long run. The service department got us in and out if there very quickly. While we waited, we had fresh coffee and pastries. They pay attention to detail at Walter's Audi. Thank you for taking care of us and our car! More

5,000 mile service included car wash. Car wash was difficult because of bug stains all over front of car, but all were removed. Service advisor Stacy went out of her way to help me with a problem wit difficult because of bug stains all over front of car, but all were removed. Service advisor Stacy went out of her way to help me with a problem with a loaner car. Brett answered questions about my Q5. Cashier was very cheerful and helpful. More

Just got my new Audi and one week later found out the hard way that it didn't fit in my garage as easily as my last. Got a minor dent in the front fender, needless to say I has devastated. I took my ca hard way that it didn't fit in my garage as easily as my last. Got a minor dent in the front fender, needless to say I has devastated. I took my car in and Stacy assured me that it would be done perfect. They were so meticulous, and made sure the dent was taken care of and there was no trace that it was ever there. She actually got the car back from the shop and it wasn't perfect so she called me and said she was sending it back to get right. I got the car back yesterday and it was flawless! I am very happy! I have been taking my cars to Walter's for years and have always had a great experience. They are always so friendly and accommodating. I would highly recommend them! Thanks Stacy and Walter's More

I've been coming here for years because the service adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. adviser Stacy has been so great. Always treated like family with the best customer service, which is hard to come by these days. More

Jesus Moya is by far the best Audi Service Representative that I have had the pleasure to work with within my 15 years of driving Audi. that I have had the pleasure to work with within my 15 years of driving Audi. More

This was my first time going to the Audi dealership. I had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealershi had a great experience from the moment I walked in the door. Everyone is friendly and professional. I was very hesitant about going to the dealership at first, but after dealing with Linda Dobyns I will always take my car to Walters and will always ask for Linda to be my service rep. She took very good care of me! I especially appreciated the loaner car. Sincerely, Jamie More