Audi Riverside - Service Center

10 stars out of 5! traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assi traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assistance. I didn't choose Walters Audi on my own. This dealership was the nearest one to where I was at the time.... Now... im so glad this was the store my car was taken to. Linda provided excellent customer service, she kept me updated and called me back to provide status on the repairs to my car. She went above and beyond when repairs needed to be submitted to Audi for warranty reasons. She always had my best interest in mind. Next time im in the need for a car... I will seriously consider driving to riverside to buy. Service manager also called afterwards to make sure I was satisfied with the service i had gotten. More

Stacy is amazing I really enjoy coming to walters audi because of Stacy. She makes you feel like you are part of the family and puts you at ease. Her wonderful person I really enjoy coming to walters audi because of Stacy. She makes you feel like you are part of the family and puts you at ease. Her wonderful personality and laugh are infectious and she makes the whole experience one to look forward to and not dread. Aside form that she always goes above and beyond what is needed or required. She takes pride in her work and it shows. She is truly an asset and I look forward to my next visit to walters. Thanks Stacy! More

Superb Service Provider We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family, and goes above and beyond in giving great service. She is very educated about the Audi cars and SUVs and suggested Q7 to me when we were talking about features I like. My conversation with her convinced me to change out of my BMW to an Audi SUV. Because of her suggestion and service care and quality, my first choice for shopping for our new Q7 was at Walter's Audi (even though we didn't have the best sales experience when we shopped for our A6 at Walter's a few years back; the sales rep wasn't too educated on the A6 features back then). I am glad all worked out this time and we purchased our Q7 from Walters and know it will be well taken care of with Stacy's superior service. Thanks Stacy! More

From Near Disaster to Perfection Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Mo Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Monday. However, David Ranciglio, Service Manager, and Stacy Samuel, went above and beyond the call of duty to make sure we would have a loaner car, and to make our life as easy as possible. We were told that what happened was a catastrophic problem after the gas pump emploded. Any other dealer would have taken an easier route by letting the insurance company lead the program. However, These wonderful people knew that the insurance company's way of wanting to fix our car, would first, take over a month to get the car fixed, and secondly, was definitely not the way they felt that the Audi manufacturer would want the car to be serviced. David and Stacy were not willing to cut corners or compromise! And so they ent directly through the Audi Company, and got our car fixed perfectly. In addition, they gave us a loaner car as they knew the major problem would not be easily remodied. Did I mention that we live in Calabasas!! They brought our car to our office--from Riverside!! Talk about "door to door service!" Thank you so very much David Ranciglio, and Stacy Samuel, for your courtesy, for your reassurance that our car would be fixed properly, and for your continuous attention to detail. You are the best!! Sincerely, Gary and Barbara Freedman More

Awesome!! Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and m Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and my car is always looking and riding great!!! More

Excellent Customer Service David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the se David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the service provided. I had brought the wife's Q5 for scheduled maintenance and when it is time for you to pick it up, you never second guess if the service was done properly. The service is always done above your normal expectatons. I am very fortunate to have met David and is working at Walter's Audi. There are very few people that you can count on your fingers that does an excellent job on customer service and He is one of them. I've known him when he was at McKenna Audi. His addition to Walter's Audi is very, very promising. More

Great Experience. I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointme I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointment but she was able to get me in and get it looked at. I was given a loaner while they were checking mine out and got my car back the following day, thankfully it wasn't anything major. My overall experience was great. More

A Very Wonderful Person to Work Wtih I have started to have my A3 TDI and Q5 service at Walter's Audi about September of last year. I had the opportunity to work with Stacy the first tim I have started to have my A3 TDI and Q5 service at Walter's Audi about September of last year. I had the opportunity to work with Stacy the first time I brought my A3 for a fuel filter replacement. The experience was short and quick due to other heavy customer requirements, but still received an excellent customer service. When I brought my Q5 for a front brake job and a windshield replacement at different time intervals, that is when Stacy Samuel delivered an outstanding job on customer service. She is always smiling, very friendly and helpful on any questions that you may have on the service your vehicle is getting. She was on the phone with me frequently to give me updates on the progress of thw work being done on my Q5. Then I get another phone call when my vehicle is ready to be pick up. Another phone call two days after to follow up if the vehicle is performing to my expectatons. I feel pampered on how much attention I received from Stacy when I have my Audi's service at Walter's. I am aware that the service staff at Wlater's Audi possesses good personal quality traits for them to deliver excellent customer service. For now, I am well please with the service I received from Stacy. If you have not have the opportunity to meet her, it only takes once and you will be very satisfied. More

Service on 2012 Cert. Audi A3 I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting I recently needed to have my 2012 Audi A3 serviced; and I choose to drive greater than 70miles -from the Coachella Valley to Walter's Audi - expecting nothing less than expedient, consistent, and welcoming customer service. This was my experience: I had no trouble scheduling an early friday morning appointment two days before the date online. I received email confirmations. When I arrived early morning just before seven-thirty, I was greeted by an attentive, professional Ms. Linda Dobyns who shared a warm smile and quickly took inventory of my Audi. Ms. Dobyns paid special attentions to my concerns of possible water-pump leakage, and full mechanical inspection. She quickly reassured me that any service repair would be covered by my certified pre-owned warranty. After calculating possible time-repairs, she was apt to offer my a loaner vehicle to go about my way: I got to drive a 2014 Audi A4 as my loaner vehicle; and went about my business. Now, at this time, for reasons other than misfortune, I did not have a cellphone with me. However, Ms. Dobyns quickly resolved an idea to send me emails - as she was keen to notice that I had a laptop with me. Throughout the service time, (which was less 5-hours) Ms. Dobyns sent me emails keeping me informed of my Audi's service repairs and any other concerns I had. Upon return, my 2012 Audi A3 was washed, repairs done and ready to go. At this time, Ms. Dobyns really impressed. She was quite knowledgeable about the inner workings of my Audi, she went over a detailed history of my Audi's services and provided insight as to when to return next for maintenance. I really appreciate it when people take the time to pay attention to the details that matter to me. Concerns, worries, fears of cost and warranty are all relevant to me. With this kind of customer-care, driving more than 70miles to Walter's Audi makes it all worth it when you know the job will be done right the first time, and most importantly when the people like Ms. Linda Dobyns demonstrate to take pride in their work. Thank you Linda for making my day & my drive worth while. More

Quick Compliment for Stacy Samuel Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very pro Wanted to compliment Stacy on the awesome customer service i get everytime i come into Walters Audi Service Dept. She is always friendly and very prompt helping me. She takes very good care of my A6 and its a pleasure every time i bring it in. Thanks Stacy!!!! More