Audi Riverside - Service Center

Amazing Service Team I rarely make posts regarding my experience as a consumer but feel compelled to share the outstanding service and experience of being a customer of I rarely make posts regarding my experience as a consumer but feel compelled to share the outstanding service and experience of being a customer of Walters Automotive. I am always greeted with a smile. James checked me in and Stacy was very good at keeping me updated on the progress of my car and all the services that were being performed. Stacy is always on top of what needs to be done & gets it done. She’s awesome at her job. It's always a pleasant experience usually in & out in no time. I had some repairs done that Audi did not want to cover under warranty at first but David the service manager stepped up and fought for me every part of the way for me because he felt the repairs needed to be done and it was the right thing do be done. Thank you David. What a great team at Walters. They are not the closest Audi dealer to me but I am willing travel the extra distance to get the great service I do at Walters. David Stacy and James are all assets to your company. It is always a pleasurable experience going to the service department. Everyone is so friendly and helpful. Thank you so much David. Great team at Walters. Jordan More

Excellent Service Every time I go to Walters Audi, it is a very pleasant experience. I needed a repair on the convertible top of my A4. Insurance wouldn't cover it, Every time I go to Walters Audi, it is a very pleasant experience. I needed a repair on the convertible top of my A4. Insurance wouldn't cover it, so I called Audi direct. They said they would contact Walters and speak with them. David stepped up and fought for me and the top was repaired at no cost. I really appreciated the support from David, Jesus, and Stacy. What a great team and they are all assets to your company. It is always a pleasurable experience coming in the service department. Everyone is so friendly and helpful. Thank you so much David. More

I love Walter's Audi!! I've been going to Walter's Audi in Riverside for about 4yrs. now & have always had a wonderful experience! I'm on my 3rd Audi now and all of my servi I've been going to Walter's Audi in Riverside for about 4yrs. now & have always had a wonderful experience! I'm on my 3rd Audi now and all of my service has been done at this dealership. Stacy Samuel has always been my service "go to" girl the whole time & I just love her - she's always on top of what needs to be done & gets it done. It's always a pleasant experience, usually in & out in no time at all. I had to leave my car overnight recently, but was given a loaner car in the meantime - I love that kind of customer service. Walter's Audi is #1 in my book now & in the future :) More

Stacy Samuel gets 10 stars My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. More

Excellent Audi Service Provider I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. Definitely one of the best around. More

Never Disappoints Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service being performed. She delivered my car when promised and went over everything that was done. She even walked me out to make sure I was happy with everything. Great team at Walters. More

10 stars out of 5! traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assi traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assistance. I didn't choose Walters Audi on my own. This dealership was the nearest one to where I was at the time.... Now... im so glad this was the store my car was taken to. Linda provided excellent customer service, she kept me updated and called me back to provide status on the repairs to my car. She went above and beyond when repairs needed to be submitted to Audi for warranty reasons. She always had my best interest in mind. Next time im in the need for a car... I will seriously consider driving to riverside to buy. Service manager also called afterwards to make sure I was satisfied with the service i had gotten. More

Stacy is amazing I really enjoy coming to walters audi because of Stacy. She makes you feel like you are part of the family and puts you at ease. Her wonderful person I really enjoy coming to walters audi because of Stacy. She makes you feel like you are part of the family and puts you at ease. Her wonderful personality and laugh are infectious and she makes the whole experience one to look forward to and not dread. Aside form that she always goes above and beyond what is needed or required. She takes pride in her work and it shows. She is truly an asset and I look forward to my next visit to walters. Thanks Stacy! More

Superb Service Provider We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family, and goes above and beyond in giving great service. She is very educated about the Audi cars and SUVs and suggested Q7 to me when we were talking about features I like. My conversation with her convinced me to change out of my BMW to an Audi SUV. Because of her suggestion and service care and quality, my first choice for shopping for our new Q7 was at Walter's Audi (even though we didn't have the best sales experience when we shopped for our A6 at Walter's a few years back; the sales rep wasn't too educated on the A6 features back then). I am glad all worked out this time and we purchased our Q7 from Walters and know it will be well taken care of with Stacy's superior service. Thanks Stacy! More

From Near Disaster to Perfection Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Mo Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Monday. However, David Ranciglio, Service Manager, and Stacy Samuel, went above and beyond the call of duty to make sure we would have a loaner car, and to make our life as easy as possible. We were told that what happened was a catastrophic problem after the gas pump emploded. Any other dealer would have taken an easier route by letting the insurance company lead the program. However, These wonderful people knew that the insurance company's way of wanting to fix our car, would first, take over a month to get the car fixed, and secondly, was definitely not the way they felt that the Audi manufacturer would want the car to be serviced. David and Stacy were not willing to cut corners or compromise! And so they ent directly through the Audi Company, and got our car fixed perfectly. In addition, they gave us a loaner car as they knew the major problem would not be easily remodied. Did I mention that we live in Calabasas!! They brought our car to our office--from Riverside!! Talk about "door to door service!" Thank you so very much David Ranciglio, and Stacy Samuel, for your courtesy, for your reassurance that our car would be fixed properly, and for your continuous attention to detail. You are the best!! Sincerely, Gary and Barbara Freedman More