Audi Riverside - Service Center

Stacy is the bomb! Stacy is so legit. I came to her for my first two A4's and now my S4 (moving on up to some chrome mirrors) Every time I bring my car in she has is out Stacy is so legit. I came to her for my first two A4's and now my S4 (moving on up to some chrome mirrors) Every time I bring my car in she has is out in half the time I was expecting. She always goes over every bit of paperwork with me before I take my car home so she know's that I am satisfied with my service. Last time she hooked it up with a Q5 loaner because she know's I've been thinking about buying one and I seriously made my appointment with just a few hours notice. I would definitely recommend coming in and having her take care of your car. More

Worth the drive I drive over an hour to bring my Audi to Walter's and have Stacy take care of me. She is so friendly and makes you feel like family. All of the servic I drive over an hour to bring my Audi to Walter's and have Stacy take care of me. She is so friendly and makes you feel like family. All of the service staff is the best in the business and my car always comes back fixed and clean. The service facility is always clean and the shop is state of the art. It's well worth the drive !!!! More

Awesome Experience I was really frustrated with the license plate holder, I couldn't get the new plate and frame to screw back in. I called and explained the situation a I was really frustrated with the license plate holder, I couldn't get the new plate and frame to screw back in. I called and explained the situation and asked for help over the phone. I thought who can't put a new license plate on lol! David could tell I was annoyed. I couldn't figure out why something so easy was not working. He was so patient and told me not to worry the clip was probably broken. He told me to come on over they could help me out but I explained I live in Redlands and I didn't have time to drive to Riverside. He offered to send a person out and had them fix it for me. Talk about great customer service, I was so happy to have the problem resolved. He really went above and beyond to help us with our situation. Sometimes it's the little things that matter most! Thanks Again David More

Stacy Samuel is FANTASTIC! Every time I come in for service Stacy greets me with a joke and a smile. It is like I am meeting with a friend, rather than a Service Advisor. Stacy Every time I come in for service Stacy greets me with a joke and a smile. It is like I am meeting with a friend, rather than a Service Advisor. Stacy ALWAYS goes above and beyond to make sure I am happy with my Q7 and the service I receive...and I am! Thanks for everything, Stacy! See you again soon... :-) More

Amazing Service Team I rarely make posts regarding my experience as a consumer but feel compelled to share the outstanding service and experience of being a customer of I rarely make posts regarding my experience as a consumer but feel compelled to share the outstanding service and experience of being a customer of Walters Automotive. I am always greeted with a smile. James checked me in and Stacy was very good at keeping me updated on the progress of my car and all the services that were being performed. Stacy is always on top of what needs to be done & gets it done. She’s awesome at her job. It's always a pleasant experience usually in & out in no time. I had some repairs done that Audi did not want to cover under warranty at first but David the service manager stepped up and fought for me every part of the way for me because he felt the repairs needed to be done and it was the right thing do be done. Thank you David. What a great team at Walters. They are not the closest Audi dealer to me but I am willing travel the extra distance to get the great service I do at Walters. David Stacy and James are all assets to your company. It is always a pleasurable experience going to the service department. Everyone is so friendly and helpful. Thank you so much David. Great team at Walters. Jordan More

Excellent Service Every time I go to Walters Audi, it is a very pleasant experience. I needed a repair on the convertible top of my A4. Insurance wouldn't cover it, Every time I go to Walters Audi, it is a very pleasant experience. I needed a repair on the convertible top of my A4. Insurance wouldn't cover it, so I called Audi direct. They said they would contact Walters and speak with them. David stepped up and fought for me and the top was repaired at no cost. I really appreciated the support from David, Jesus, and Stacy. What a great team and they are all assets to your company. It is always a pleasurable experience coming in the service department. Everyone is so friendly and helpful. Thank you so much David. More

I love Walter's Audi!! I've been going to Walter's Audi in Riverside for about 4yrs. now & have always had a wonderful experience! I'm on my 3rd Audi now and all of my servi I've been going to Walter's Audi in Riverside for about 4yrs. now & have always had a wonderful experience! I'm on my 3rd Audi now and all of my service has been done at this dealership. Stacy Samuel has always been my service "go to" girl the whole time & I just love her - she's always on top of what needs to be done & gets it done. It's always a pleasant experience, usually in & out in no time at all. I had to leave my car overnight recently, but was given a loaner car in the meantime - I love that kind of customer service. Walter's Audi is #1 in my book now & in the future :) More

Stacy Samuel gets 10 stars My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. More

Excellent Audi Service Provider I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. Definitely one of the best around. More

Never Disappoints Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service being performed. She delivered my car when promised and went over everything that was done. She even walked me out to make sure I was happy with everything. Great team at Walters. More