1,163 Reviews of Audi Riverside - Service Center
Oscar Barrientos helped me with my Audi's service this week. He was very communicative about the work, the status of the service and even got me a ride home in a matters of minutes. He is respectful an week. He was very communicative about the work, the status of the service and even got me a ride home in a matters of minutes. He is respectful and courteous. Oscar deserves a raise! More
Peter Younes is a great service advisor who knows how to get the job done. TY Peter I really appreciate the level of service/customer experience you provide with every visit get the job done. TY Peter I really appreciate the level of service/customer experience you provide with every visit More
I have always trusted Walter's - both service and sales. Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her. Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her. More
I was in for new tires and a possible overheating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. He was right on with the time frames and price, and he hooked me up with a sales rep to help with a mobile phone synching issue. I was very satisfied with the experience. More
Stacy Samuel provides excellent attention to your needs when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway th when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway through the work to let me know how things were going. More
Peter Younes is hands down a class act, timely and keeps me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thank me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thanks again Peter! -Donovan More
Stacy Samuel & James Rocha were extremely helpful with the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean our car was when we picked it up. 5 stars for these two. More
James Rocha was very helpful in the service dept. He was very nice and easy to deal with . He was very nice and easy to deal with . More
Walter's Audi in Riverside has great customer service. They are very accommodating and very fast. Peter Younes helped me . I was 2 hrs early and had to be somewhere. He got in and out fast with a loaner. They are very accommodating and very fast. Peter Younes helped me . I was 2 hrs early and had to be somewhere. He got in and out fast with a loaner. They are the best. More
Great way to lower the bar on customer service by not follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Se follow-up with customers. I called my service advisor about six times and not once did he returned my phone call. He was even notified by customer Service to call back. I needed explanation on a diagnosis and failed to provide the excellent service I was used to by previous service technicians Alex Wong and Alex Ortiz. They probably set the bar too high for Nicholas. I would have done all my work at this dealership but service rep did not earn his commission by failing to follow through. Over $3500 of fees. Perhaps I will reach out to Walters Audi in Ontario since I found out Alex Wong works there. More