Audi Riverside - Service Center

Stacy always goes above and beyond to ensure we get excellent customer service and repair service. excellent customer service and repair service. More

Wife travelling on a Fri night from San Diego, encountered power steering failure in a 2014 A4. She called Walter's Audi Riverside (service dept was closed, but showroom was still open) and they encountered power steering failure in a 2014 A4. She called Walter's Audi Riverside (service dept was closed, but showroom was still open) and they arranged a tow to the dealership. Showroom personnel were most helpful. Service personnel assessed the problem on Saturday morning, ordered parts (steering rack/tray). After parts arrived Nick Howard and his techs effected repairs expeditiously and car was ready for pick-up by Tues late afternoon. We drove up from San Diego to pick-up the car in Wed, it was delivered to us in spotless condition. Nick Howard was extremely courteous and helpful throughout the repair process, keeping us informed along the way. Overall outstanding effort! More

I was very impressed with the service efficiency and the helpful and courteous service of Oscar Barrientos. Would be glad to recommend Walter's to friends and family helpful and courteous service of Oscar Barrientos. Would be glad to recommend Walter's to friends and family More

Oscar Barrientos helped me with my Audi's service this week. He was very communicative about the work, the status of the service and even got me a ride home in a matters of minutes. He is respectful an week. He was very communicative about the work, the status of the service and even got me a ride home in a matters of minutes. He is respectful and courteous. Oscar deserves a raise! More

Peter Younes is a great service advisor who knows how to get the job done. TY Peter I really appreciate the level of service/customer experience you provide with every visit get the job done. TY Peter I really appreciate the level of service/customer experience you provide with every visit More

I have always trusted Walter's - both service and sales. Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her. Having worked with Stacy Samuel for close to 23 years - she knows her stuff and is easy to work with - whenever possible I request her. More

I was in for new tires and a possible overheating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. Nick Howard was my advisor. He gave me a solid explanation of the heating issue, which was a computer problem, not an actual over heating problem. He was right on with the time frames and price, and he hooked me up with a sales rep to help with a mobile phone synching issue. I was very satisfied with the experience. More

Stacy Samuel provides excellent attention to your needs when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway th when you make your appointment, drop-off, and pick-up. She gave a realistic expectation of finish time from the very beginning, and called midway through the work to let me know how things were going. More

Peter Younes is hands down a class act, timely and keeps me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thank me informed of all possible outcomes with my service. I appreciate the level of professionalism and courtesy, likewise the attention to detail. Thanks again Peter! -Donovan More

Stacy Samuel & James Rocha were extremely helpful with the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean the service of our vehicle. Everything was done exactly as we requested and the communication was exceptional. We were very impressed with how clean our car was when we picked it up. 5 stars for these two. More