Audi Riverside

Walter's Audi Riverside won my business hands down! I would drive up from San Diego anytime to be treated as well as I was by Ryan Gonzalez and the team. After some disappointing experience in other de I would drive up from San Diego anytime to be treated as well as I was by Ryan Gonzalez and the team. After some disappointing experience in other dealerships, they worked extra hard to make my experience great. More

This is for my service visit starting on May 27. My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request tha My eTron had some EV battery and SW glitches that required 27 days in the shop. My SA Alejandro was friendly and attended my vehicle. One request that I always state is NO CAR WASH since I have a mythos black metallic paint that has been painted corrected and Ceramic Pro coating at the highest rate shop in the LA/OC area. I am the only one who cleans my paint- using Elite Finish Detailing waterless wash + several clean plush microfiber towels with min-no pressure to prevent wash induced damage (aka swirls) When I picked up my eTron- I was kind of shocked that it was clean after 27 days. Alejandro had left for the day already. I was even more more shocked when I bought out in the sunlight that the marring swirls were very clear pronouced all over the car. I contacted Alejandro and George McKenzie, the GM, (via email) and provided pictures, description, and proof of paint correction/Ceramic Pro several months ago. Alejandro and his Service Manager, Sam K were apologic and were working towards a solution. I went get an estimate from the shop where the work was originally done in Dec 21 and was submitted to Sam. However, the proposal solutions have fallen far short. The dealership admits it made a mistake. However, the would not cover the proper paint correction and re-coating of the Ceramic Pro since it would be removed during paint correction. I had the same issue when this happened at another Audi dealership last fall when they made the same mistake. The SA there apologized and tried to get me to drive 2.5 hours on a weekday to leave the vehicle for their in-house detailers- that wasn't acceptable. No offense, but dealership detailers are NOT the best in town since their job is primarily for new car deliveries. Once the CEO was involved- they stepped up took full responsibility, delivered a brand new loaner during the 5 day paint-correction/ceramic coating process- paid the $22XX bill- and picked up the loaner from the shop. The Indigo Auto group did what was right and corrected their wrong. Unfortunately, at Walter's, their offer was not acceptable and to-date, won't make things right. They want to offer their in-house rate for paint correction and not replace the Ceramic Pro coating that will be removed. Disappointing to say the least. [And my eTron still couldn't charge one of the Electrify America stations again despite their repair.] 2 star since Alejandro is a good guy. More

Ryan Very professional very patient friendly folks they don't rush to put you in a car they make sure it's what you like... they don't rush to put you in a car they make sure it's what you like... More

My salesman, David Duarte worked with me to get a good deal on my new 2022 A4. . deal on my new 2022 A4. . More

Great costumer service. Very helpful and informative. Overall a great experience, highly recommended to anyone shopping around. Very helpful and informative. Overall a great experience, highly recommended to anyone shopping around. More

The dealership and its staffs put in the extra efforts to make things work for you. Agents, including David Robinson, are extremely knowledgeable and cordial, providing unparalleled personable vip service. make things work for you. Agents, including David Robinson, are extremely knowledgeable and cordial, providing unparalleled personable vip service. More

Good service and very happy with Roman! Thank you for your help and have a good business Thank you for your help and have a good business More

Two weeks ago I purchased a 2022 e-Tron Sportsback Prestige and this Saturday, my wife and I needed to visit the dealership and Andy in Finance to pay for a pending install on a full front clip clear Prestige and this Saturday, my wife and I needed to visit the dealership and Andy in Finance to pay for a pending install on a full front clip clear bra to protect the hood and finish of the car from road debris. My wife has been driving a 2004 BMW 530i with extremely low mileage and a clean as a whistle that I've been trying to convince her to sell for years! As soon as we walked in, we literally came face to face with a new 2022 Grey Audi A6 Quattro that stopped my wife in her tracks. She was so drawn to this car it was shocking. When Stephen Garlatta came over to greet us, him and I both were shocked when she asked to take it on a test drive. Knowing how badly I wanted to sell the BMW, I immediately began talks with Eric Lafever to work a deal while she was out on the test drive. I reminded Eric that we had just bought the 2022 e-Tron two weeks ago and now was my chance to get her into a newer and much nicer car. Just like before, without arguing we quickly came agreed on a price for both the new car and the BMW. Again, Walter's Audi really showed what a group of professionals they really are, placing the customer experience as a top priority. I've bought a lot of cars in my lifetime ranging from Porsche's, BMW's, Mercedes, Lexus, Ford and Chevy, and this experience was completely different. I felt so comfortable with my first purchase their was no hesitate to shop other dealerships in this second purchase. I'm sure things will come up like they always do in life, but I'm confident that Walter's Audi, George, Eric and Stephen will always make things right. More

Adrian Sandoval was very pleasant to work with. He was patient and informative. The only thing that wasn't ideal, was waiting for the finance dept. He was patient and informative. The only thing that wasn't ideal, was waiting for the finance dept. More

David Robinson and Brett McKinley were very helpful and provided me high quality customer service. David answered my questions and helped me get the Best Audi for me. I drove away happy and very satisfied provided me high quality customer service. David answered my questions and helped me get the Best Audi for me. I drove away happy and very satisfied with my purchase. Brett did his best to get my payment to where I wanted it to be. I am extremely satisfied with my Q5 Purchase. More