Audi Riverside

I went to several dealerships, and none of them compared to Walter's Audi, the entire staff was very helpful. Julie Carter was the first person to greet us, and she was a pleasure to shop with. Jonathan Kie to Walter's Audi, the entire staff was very helpful. Julie Carter was the first person to greet us, and she was a pleasure to shop with. Jonathan Kienle and Tony Bartoli were very helpful More

I was ecstatic at how pain-free and smooth my purchase with Tony at Walt's Audi. I expected to spend hours at the dealership haggling, waiting, and filling out paperwork. I was in and out well under 2 hou with Tony at Walt's Audi. I expected to spend hours at the dealership haggling, waiting, and filling out paperwork. I was in and out well under 2 hours. Tony was great, as was the rest of the sales team. I drove out from Los Angeles to purchase my Audi from Walt's, and I highly recommend them to anyone. Great experience! More

I purchased a 2013 Audi A5. Jay did an outstanding job helping me purchase my first car from Walter's. Jay went out of his way to find the car I wanted with my requested options when Walter's didn't have helping me purchase my first car from Walter's. Jay went out of his way to find the car I wanted with my requested options when Walter's didn't have one immediately available. Not only was he very helpful, he bought me lunch and delivered my car over an hour away! Everything went very smoothly. Thanks Jay! More

I just leased my 3rd Audi from Walters. As always they had the best price and such an easy laidback style that makes doing business with them a pleasure. I love Walters Audi so much I drive 60 miles to us had the best price and such an easy laidback style that makes doing business with them a pleasure. I love Walters Audi so much I drive 60 miles to use them even when I have a local dealer who has never provided the best pricing and service like Walters. Using Walters is like dealing with a warm friendly family. More

What a luxurious feeling, professionalism, patience, courtesy and extensions of going above and beyond. Jay Baik and his team of people; Derrick Fitzpatrick in fleet, the awesomely, charismatic F&I guy courtesy and extensions of going above and beyond. Jay Baik and his team of people; Derrick Fitzpatrick in fleet, the awesomely, charismatic F&I guy and all others behind the scene did an tremendous job throughout my transaction. I truly feel that I walked away from Walter's Audi with a sense of care for my financial needs and amenities requested. I am now a proud owner of a beautiful black on black Q5. Thank you Walter's! Oh and for the service... For eight years I've been looking for someone in the Riverside/San Ber county to be my service consultant after I had left LA County where Conrad Castillon worked at a former VW dealership. However, NO ONE could ever match the excellence of service provide as he did. To my surprise, Conrad was pleasantly found at Walter's Audi/Porsche. He not only remembered me, but treated me as if I bought $100K+ vehicle. I had a couple of tweaks needed and he immediately went above and beyond his call of duty. I HIGHLY recommend Conrad and Walter's Audi. I am now a proud owner of and Audi Q5 and absolutely LOVE IT! Thank you Conrad! I'm so happy to have found you again! Rossana Harris, Corona, CA More

The service department was outstanding! I have been in the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easil the customer service business for 27 years as a Director of National accounts, so I understand what good service is. First of all they were easily accessible and immediately took my call and e-mail for service issues. The contacts for the service department were prominently displayed on their website so I didn’t have to waste time trying to find a contact. Once contacted, they informed their service reps and head mechanic ahead of time of what my issues were. Brian even researched for potential similar issues before I ever showed up the following day. This saved me time and the frustration of potentially having to explain the situation upon arrival. When I did arrive; Jesus and Brian were immediately available to talk to me, and I was quickly on my way. Brian took a test drive with me and listened intently. I feel confident that if Brian says there isn’t an issue, then there isn’t an issue! To contrast with Commonwealth Audi: Your met at the door by some kid who doesn’t even know what to do. This greeter then takes your concerns on a pad of paper, then you walk 10 feet and explain the same exact issues to the service rep who has to ask the same questions and prepare a invoice. This is very frustrating as you have to explain things twice within 5 minutes! When your car has warranty issues its bad enough, but explaining it twice within 5 minutes even makes it worse! When that is finally accomplished, you then have to see the car loaner specialist and work with this person separately just to get a loaner car. That takes an additional explanation on how long you need the car, same contact info, etc! You have cut out all of this extra work by allowing the customer one stop service by dealing directly with your service rep who handles everything! Thank you! Brian and his crew checked for the latest updates, TSB’s, fixed the rattle and weather stripping in the drivers door (unlike Commonwealth Audi who didn’t notice the loose rubber weather stripping and just sprayed silicone all over the rubber and sent me on my way!) and did my 25k service all in one day. My car was clean and available right on time as promised! Outstanding, and well worth the 23 mile drive to your facility. Your service department, under your leadership, restored my faith in Audi and how a dealership should operate. So in closing, please keep up the good work and you will have my business for life. I will pass the word on to my friends in Orange County and I’m sure they will have the same experience that I enjoyed. P.s. You were the final straw on this car and if I had received the same treatment from your facility like I did from Commonwealth, I would have driven next door to the Honda dealer and traded it in on the spot and ended the frustration. Thank you. More

Thank you Jay Baik at Walter's Audi! Drove off with my first Audi on Friday 4/12/13! Jay is very well informed about Audi, Porsche and MB. He worked with me to find the right car. There was no hard my first Audi on Friday 4/12/13! Jay is very well informed about Audi, Porsche and MB. He worked with me to find the right car. There was no hard sell, instead he found and secured the exact car i was looking for, gave me a fair price and kept me updated on the status of the car. The car buying process at Walter's was handled in such a genuine, professional and efficient manner. This was well worth the drive from LA to Riverside. I will look to Jay Baik and Walter's for my future purchases. More

We worked with Julie Carter yesterday....She was just simply amazing and fantastic! This was such a pleasant experience - courteous, professional and calm. We reached the deal in about 20 minutes, an simply amazing and fantastic! This was such a pleasant experience - courteous, professional and calm. We reached the deal in about 20 minutes, and, drove away the car 45 minutes after that. If you are looking to buy an Audi, Walters is the place and we recommend you work with Julie Carter. She truly belongs to Audi family and will welcome you into it. Her other team mates were also superb...... We have owned several cars....this has been one of the best car buying experiences. More

I had an issue with my car burning through oil. I met and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make and worked with Jesus in the service deparmtent, and am very pleased with the customer service received. He made sure to go above and beyond to make sure all my needs were met. Very professional and courteous group. More

I called in to schedule a service appointment for that same day. Jesus Moya was the service consultant that assisted me and took great care of me. I decided to wait for my car while it was being serviced same day. Jesus Moya was the service consultant that assisted me and took great care of me. I decided to wait for my car while it was being serviced and was given approximate wait time of 1 1/2 hours. Jesus checked on the car and kept me up to date as i waited. More