Audi Riverside

Excellent customer service Annie Cardone Annie Cardone expertise and knowledge of the vehicle that I purchased was such a great help. She took her time to make sure that I had the knowledge t Annie Cardone expertise and knowledge of the vehicle that I purchased was such a great help. She took her time to make sure that I had the knowledge that I needed to get me on the road. Working with her was such a great pleasure. I would recommend her to anyone that was in the market to purchase an Audi vehicle. Great personality!!!!!! More

Superb Service Provider We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family We have had an Audi A6 for some time and have been coming to Stacy for service for years. She is very friendly, makes you feel part of the Audi family, and goes above and beyond in giving great service. She is very educated about the Audi cars and SUVs and suggested Q7 to me when we were talking about features I like. My conversation with her convinced me to change out of my BMW to an Audi SUV. Because of her suggestion and service care and quality, my first choice for shopping for our new Q7 was at Walter's Audi (even though we didn't have the best sales experience when we shopped for our A6 at Walter's a few years back; the sales rep wasn't too educated on the A6 features back then). I am glad all worked out this time and we purchased our Q7 from Walters and know it will be well taken care of with Stacy's superior service. Thanks Stacy! More

BEST EXPERIENCE EVER I have probably purchased over thirty cars in my seventy years but never had a completely positive experience, start to finish, that I had with Walter I have probably purchased over thirty cars in my seventy years but never had a completely positive experience, start to finish, that I had with Walters Audi of Riverside. Beginning with my first test drive to the final delivery I could not have been happier. Everyone seemed deeply concerned that I understood the A6 and the Walters brand. I actually made an offer on a 535 BMW but the experience with the dealer convinced me to test drive the Audi A6 and that test drive, along with the great experience, converted me from BMW to Audi. We ordered the A6 because we wanted a specific color and many options, ordered in January and it arrived May 2nd. Our delivery experience with Jay Baik was very professional and so comfortable I almost, not quite, but almost forgot I was spending a small fortune but you get what you pay for and I'm so please with every aspect of Walters and the A6. I noticed my wife looking closely at the Q5 and I think we may end up a two Audi family soon. More

From Near Disaster to Perfection Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Mo Our Audi Q7 was towed in to Walters Audi on the Friday of Easter weekend. Not a great time to expect anyone to help with a car until the following Monday. However, David Ranciglio, Service Manager, and Stacy Samuel, went above and beyond the call of duty to make sure we would have a loaner car, and to make our life as easy as possible. We were told that what happened was a catastrophic problem after the gas pump emploded. Any other dealer would have taken an easier route by letting the insurance company lead the program. However, These wonderful people knew that the insurance company's way of wanting to fix our car, would first, take over a month to get the car fixed, and secondly, was definitely not the way they felt that the Audi manufacturer would want the car to be serviced. David and Stacy were not willing to cut corners or compromise! And so they ent directly through the Audi Company, and got our car fixed perfectly. In addition, they gave us a loaner car as they knew the major problem would not be easily remodied. Did I mention that we live in Calabasas!! They brought our car to our office--from Riverside!! Talk about "door to door service!" Thank you so very much David Ranciglio, and Stacy Samuel, for your courtesy, for your reassurance that our car would be fixed properly, and for your continuous attention to detail. You are the best!! Sincerely, Gary and Barbara Freedman More

Awesome!! Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and m Just wanted to thank Stacy and the the whole service team for always taking care of me and my car. I always experience the best customer service and my car is always looking and riding great!!! More

Made for a very comfortable car buying experience Just picked up a A4 and have to say that I don't normally write reviews for businesses, but this is a unique case that I think warrants it. Christian Just picked up a A4 and have to say that I don't normally write reviews for businesses, but this is a unique case that I think warrants it. Christian Vidal was very helpful with his knowledge, sincerity and ability to connect with me and my wife. He listened to everything we had to say with regard to the purchase and this was the key to the sale. We were very open about looking at other cars, but Chistian's overall genuine personality and helpfulness won out in the end! We are very happy with the deal and love the car. Christian and Jon Keinle (sales manager) really made the difference when it came to making this car buying experience a pleasant one. More

wow 2 new Audi's Not only did we get a new A7 but I also got a Q5. They are spectacular cars. Christian was our sales account rep. He went over and above to find th Not only did we get a new A7 but I also got a Q5. They are spectacular cars. Christian was our sales account rep. He went over and above to find the right Q5 for me. The A 7 was a no brainer, I fell in love with it the first time I saw it. What a fun car to drive. We get compliments every time we drive it. Christian has our vote for the salesman of the year. Very professional and knowledgable on all the different types of Audis. More

First time buyer Everyone always hears horror stories of car salespeople but at Walters it's not like that at all! Christian was a dream to work with. It was my first Everyone always hears horror stories of car salespeople but at Walters it's not like that at all! Christian was a dream to work with. It was my first time buying a car and between him and Jonathan the process was stress free. While deciding on a car Christian would answer any of my questions at any time... Even on his days off! My family has been a customer of Walters for over 30 years and now I too am also a customer for life. More

Excellent Customer Service David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the se David is the reason why I am now going to Walter's Audi for my service needs. He goes out of his way to make sure that you were satisfied with the service provided. I had brought the wife's Q5 for scheduled maintenance and when it is time for you to pick it up, you never second guess if the service was done properly. The service is always done above your normal expectatons. I am very fortunate to have met David and is working at Walter's Audi. There are very few people that you can count on your fingers that does an excellent job on customer service and He is one of them. I've known him when he was at McKenna Audi. His addition to Walter's Audi is very, very promising. More

Great Experience. I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointme I brought my R8 in because the oil light had came on a few times and I wanted it checked. Linda helped me and was Awesome!! I didn't have an appointment but she was able to get me in and get it looked at. I was given a loaner while they were checking mine out and got my car back the following day, thankfully it wasn't anything major. My overall experience was great. More