Audi Riverside

Stacy Samuel gets 10 stars My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. My service experience was nothing but fantastic. I always feel like Im family. Stacy makes bringing my car in for a service like a red carpet event. More

Very Impressed It was really refreshing to meet someone with such great product knowledge. Julie took the time to discuss the Q5 with me and discuss all of it's feat It was really refreshing to meet someone with such great product knowledge. Julie took the time to discuss the Q5 with me and discuss all of it's features. She possessed great product knowledge and really worked hard to build a long term relationship. Thank you Julie! More

Certified Pre Owned Made Perfect! One word is all it takes to write this review: Perfection! This place should be the model for how all car dealerships operate. Came in to look at ( One word is all it takes to write this review: Perfection! This place should be the model for how all car dealerships operate. Came in to look at (and hopefully buy) an Audi Q7. I contacted Mario Lopez via the internet first to ask about a certified preowned model that they had on the lot. I got an immediate reply with all my questions answered and he got right to the bottom line on price (100% hassle free as it should be). A few days later, my wife and I drove from San Dimas to Riverside (over 30 miles) to see the car and meet Mario (keep in mind there is another Audi dealership just minutes from my house). We arrived at Walters pretty late on a Saturday afternoon and Mario was there to greet us as agreed. We went out, had a look at the car, took a test drive and to be honest, my wife and I were not as impressed with this particular q7 as hoped. We wanted a Q7, but this one was just not for us. It was acting a little glitchy with some features despite Mario trying his his best to get it working right. Now READ THIS all other dealerships... Mario turned to me and and said "this ones making me look bad today folks". No excuses, no BS. Thats HONESTY. These are very high tech vehicles and I of course understood things happen (it is preowned after all). Anyone shopping for a car would much rather have a salesman take this approach vs some BS storyline to try and close a deal. They had some other gorgeous CPO Q7s, so I asked Mario to show us a couple others that I had already previously seen on their website even though they were really above our price point. We found the perfect one for us. I really did not think one of these models would be possible due to the cost, but between Mario and Sales Manger Jon Kienle they worked with us and got it right to the price we needed. By this time the dealership was getting ready to close, but we were never ever made to feel rushed. Everyone took their time and were extremely helpful. Next we were helped by Finance Manager Andy Bartoli and again other dealers should really take note. The PERFECT model how the finance and paperwork process should go down. He clearly explained everything and again right to the point with no games. After we were done, Mario greeted us again with our new CPO Q7 all detailed and ready. Now even though it was well passed the dealership closing, he took the time to go through the car and all the features etc. There is much to learn with these awesome vehicles, so Mario offered to come out to me in a week or two for a follow up to again go over the car, WOW, thats service! If you are looking for a new or used Audi, these guys and gals are the place to go. I don't care if you live in Santa Barbara or San Diego, take the drive (besides you will have so much fun driving home in your new Audi, you will be happy you did). Thank you to Walters team. We will be back :-) More

BUYING AN AUDI Q5 Been searching for an AUDI Q5 2.0T for the past month and still trying to decide if I want to buy it now or later of the year. Jay Baik tireless effor Been searching for an AUDI Q5 2.0T for the past month and still trying to decide if I want to buy it now or later of the year. Jay Baik tireless effort to get me to Walter's and see him made me and my wife decided to stop by 06/02/14 (our anniversary) at Walter's. As we got there I asked for Mr. Jay Baik, and one of the saleperson went to get Jay for us. As we met Jay, he made us comfortable in his office in the second floor, and ask what he can do for us. We told him we had a trade in vehicle and wanted to buy the Audi Q5 2.0T if the price is right. Jay took us to the lot to see the Q5 we wanted. Showed us the car and all the usage of the controls prior test driving it. I test drove the car and my wife and I really like it. Dealing paperworks and the value of our trade in vehicle for what we want was the most easy part of the negotiating factor with Jay. I did not feel any pressure from Jay in buying the car and so as with Jose Padilla, the company's financing person. Every Audi Q5 details and options were all discussed to us if wanted to get it. As we finalized and signed all the papers, Jay showed and demonstrated to us all the controls and usage of the car. Set up our i-phone bluetooth, and tested if it actually sync with my phone prior leaving. Buying my car at Walter's with the assistance of Jay Baik was the most easier and comfortable experience for me. Jay is great, I recommend him to anyone. More

Highly recommend buying from Walter's Audi I was looking for a certified pre-owned Audi A6 and noticed one at Walter's Audi so I sent a note inquiring. I was promptly contacted back about the I was looking for a certified pre-owned Audi A6 and noticed one at Walter's Audi so I sent a note inquiring. I was promptly contacted back about the car by Brett McKinley. He arranged to set up an appointment for a test drive. The buying process was quick and easy which was great given I had my two younger sons with us. Jose Padilla worked us through the financing paperwork and options and we were quickly on our way. It was a positive experience. I highly recommend buying from Walter's Audi. Ask for Brett and he'll take care of you. More

BRETT MCKINLEY Brett Mckinley provided excellent customer service, was very thorough in explaining the use of mechanisms and so forth. I definitely recommend this de Brett Mckinley provided excellent customer service, was very thorough in explaining the use of mechanisms and so forth. I definitely recommend this dealership and Brett to my friends and family for a future purchase. I am happy with my car but more with the efficiency of the process, we were in and out in no time! More

Excellent Audi Service Provider I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. I am very pleased with Walter's Audi service department and if you have any service needs for your Audi I do highly recommend that you check them out. Definitely one of the best around. More

Never Disappoints Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service Have been coming here for years. No matter the reason, I am always greeted with a smile. James checked me in and Stacy kept me updated on the service being performed. She delivered my car when promised and went over everything that was done. She even walked me out to make sure I was happy with everything. Great team at Walters. More

10 stars out of 5! traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assi traveling from Las Vegas to Santa Monica, my vehicle breaks down. nearest Audi dealership was in Riverside. My vehicle was towed by Audi roadside assistance. I didn't choose Walters Audi on my own. This dealership was the nearest one to where I was at the time.... Now... im so glad this was the store my car was taken to. Linda provided excellent customer service, she kept me updated and called me back to provide status on the repairs to my car. She went above and beyond when repairs needed to be submitted to Audi for warranty reasons. She always had my best interest in mind. Next time im in the need for a car... I will seriously consider driving to riverside to buy. Service manager also called afterwards to make sure I was satisfied with the service i had gotten. More

Purchase of new A-5 Annie was wonderful to work with! She is very personable and she really listened to find out the things that were important to me, and then made reco Annie was wonderful to work with! She is very personable and she really listened to find out the things that were important to me, and then made recommendations based upon those things. Then, when she was going over the car's features, she really focused on the areas that I needed help on without overwhelming me. More