Audi Riverside

Great Experience My previous experience buying a car from, a local Mercedes dealership was absolutely awful, so I was a little hesitant going to Walters. I couldn't ha My previous experience buying a car from, a local Mercedes dealership was absolutely awful, so I was a little hesitant going to Walters. I couldn't have been more pleased with my experience here. Everyone I dealt with was extremely professional and knowledgeable. Roman Artalejo was the salesman who helped me. He was not at all pushy and worked to get me great deal. After the sale I had a clear bra put on the car and Alex Ortiz in the service department helped me with that. Alex really knows cars and that was very helpful. I would highly recommend this dealership. More

Excellent service Alex Ortiz was excellent. He listened, he was friendly. He helped me in every area. He made sure everything was done. I think he is one of your best e Alex Ortiz was excellent. He listened, he was friendly. He helped me in every area. He made sure everything was done. I think he is one of your best employees More

Great and efficient service Alex Ortiz was a great service consultant for my Audi Q7. He communicated with me the kind of service that will be provided effectively and very effic Alex Ortiz was a great service consultant for my Audi Q7. He communicated with me the kind of service that will be provided effectively and very efficiently. He is very professional and knows the service process real well. Highly recommend working with him again. More

Great customer service! Alex is the best! I am a newer Audi owner and have had the best experience when waiting for my car to be serviced. They are very kind and accommodating. Alex is the bes I am a newer Audi owner and have had the best experience when waiting for my car to be serviced. They are very kind and accommodating. Alex is the best! He goes above and beyond to make sure I understand what is happening and text me his cell # to enable me to text if I needed an update or ETA. He even went out to my car afterwards to answer a few of my random questions. I really appreciate it. More

Best buying experience start to finish! How it should be! We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wante We had been looking for a used 2018 Audi Q5 for some time and had run into too many poorly run dealerships that simply did not listen to what we wanted in our area. Once we expanded our search, we found Marcos Morales at Walter's Audi in Riverside who went SO FAR BEYOND what any salesperson has done in the past. He was AMAZING start to finish and truly understands that this is a SERVICE oriented business and you have to LISTEN to what the customer wants, not TELL them. He did a personalized video of the vehicle we were interested in. He answered EVERY question we had in a quick and courteous fashion. He was professional and LISTENED (note to other dealerships we did NOT buy from: YOU listen to US, not the other way around!) to our needs, and we drove over 350 miles to get this car, bypassing a lot of dealerships along the way! Just a great experience buying a car from Walter's Audi and Marcos Morales. More

Excellent car buying experience I bought a new 2018 Audi A5 sportback yesterday. It was my 5th Audi overall, and second one that I currently still have in the household. This was m I bought a new 2018 Audi A5 sportback yesterday. It was my 5th Audi overall, and second one that I currently still have in the household. This was my first time at this particular dealership, since I just moved to the area. The dealership/showroom is somewhat smaller than what I am used to for Audi, but their selection is still wonderful, and the atmosphere brilliant. To point out the negative, the only reason I have given the dealership a 4, instead of a perfext score, is due to the lack of an on-site insurance agent. At my previous dealerships, there has usually been at least one on-site insurance agent/agency, who could take care of that for me on the spot. This is not a huge deal, if you already have a car with a policy, as you can just call your agent and add or switch to the car you just bought. However, being new to the state, and needing a new policy, it would have been nice to have that available. Now, for the positives, we were greeted at the door by Marcos, who took us to his desk and talked to us about what we wanted. He found something quite close and took us on a test drive. The only thing off was the color. We wanted to have matching his/hers! Now, he could have pushed us and tried to sell this to us. He didn’t. Instead, he searched the region and was able to find something pretty darn perfect at another location. Unfortunately, midway through our negotiations, he got a call and had an emergency he needed to go attend to, and he, very professionally, handed us off to Roman after filling him in on where we were. Roman was nothing short of wonderful. We put him through the ringer because our budget was somewhat short of our taste; can I get a witness? Roman did All he could at his level. Next, he got his manager, Mike, involved, who was very determined to help us, and did. Finally, when we were pretty close to what we wanted, but still out of reach, the sales manager went to clear the final step with the general manager. At this point, I wasn’t sure we were getting the car, because they had really done a lot already. To my surprise, the GM Ok’d the deal and we got our new baby. We spent a little longer at the dealership than we wanted, after securing the deal. They were having some computer/system issues, and we have to finish our Audi care another time because that system was down but overall, it was as nice an experience as buying a car ever is. At the end, we were too tired and hungry to wait for the car to arrive from the other dealer. Roman offered to personally pick me up from my house in the morning. I didn’t make him do it, though. We now consider this our home dealer. Visit if you can. Thanks for reading. More

Exceptional David, Angel and Andy, went beyond and above to make sure we are happy and thrill about our purchase. everything was smooth and painless. Awesome staf David, Angel and Andy, went beyond and above to make sure we are happy and thrill about our purchase. everything was smooth and painless. Awesome staffs at Walter’s. Great deal on a A5 sportback. Wife loves it. Thanks guy. More

Buy from David Le We purchased a new Audi from David Le and our experience was great. He is extremely knowledgeable about the various cars and packages offered. We too We purchased a new Audi from David Le and our experience was great. He is extremely knowledgeable about the various cars and packages offered. We took a long time choosing a color and David parked the cars side by side to help us. He was really patient. The purchase was quick and easy. David reached out to us the following day ready to answer any questions we had regarding the technology. We highly recommend him. More

“Excellent Deal” Just came in for a test drive, but Syed Ali took it to another level. Answered all my questions of the car of my choose vs the others that are simulia Just came in for a test drive, but Syed Ali took it to another level. Answered all my questions of the car of my choose vs the others that are simuliar on the market. Feel in love with car and Syed gave me a couple of amazing deals I couldn’t refuse. Thanks for making my wife anniversary gift possible. Great Salesman! Great Car! Great Deal! Awesome Dealership!! More

Outstanding !!! Do yourself a huge favor and work with Lenard Baker. Within 12 hours of emailing him my credit application, I was approved and they scheduled delivery Do yourself a huge favor and work with Lenard Baker. Within 12 hours of emailing him my credit application, I was approved and they scheduled delivery of the car to my home withing 48 hours. Lenard provided outstanding service and was extremely easy to work with. I recommend him highly. Craig Castanos More