Audi Riverside

Romen Artalejo is a pleasure to work with. He‘s knowledgeable, helpful, and answered all my questions. I highly recommend Walter’s Audi of Riverside and seeing Romen for your car buying needs. He‘s knowledgeable, helpful, and answered all my questions. I highly recommend Walter’s Audi of Riverside and seeing Romen for your car buying needs. More

Great service! My service adviser provided excellent customer service and kept me abreast of any new developments. My service adviser provided excellent customer service and kept me abreast of any new developments. More

Thank you, Dave Duarte for taking the and explaining everything about the A5. Now im the proud owner of a car I been wanting for a long time. everything about the A5. Now im the proud owner of a car I been wanting for a long time. More

I am redoing this review with adequate detail because of the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to p the dealership's attempt to invalidate my previous review. Due to the dealership's attempts to invalidate my initial review, I feel compelled to provide a detailed account of my experience for others to learn from. This will be a long read, but I assure prospective buyers that my experience highlights important lessons about dealing with this business. Why It Was About the Experience, Not the Price I hope the following points explain why my decision to walk away was based on the experience and not just the price. I must add that the dealership's response to my review only reinforced the poor experience. A. Lack of Honest Communication Every time I asked for an out-the-door price, your team stopped responding. It took repeated escalations to management before I finally received a proper response. Why was this necessary? This lack of transparency was frustrating and unprofessional. B. Poor Handling by Sales Team The fact that you had to step in as a manager speaks volumes about the inadequacy of your sales team. While you were marginally better than your subordinates, the overall experience remained disappointing. Your involvement didn’t resolve much—it only highlighted how poorly your team communicates. C. Manipulative Appointment Tactics Your salespeople seemed solely focused on booking appointments rather than providing clear answers. Once an appointment was booked, communication mysteriously stopped, or the salesperson conveniently went on leave. It felt like a pressure tactic rather than genuine customer service. I've dealt with many dealerships, and while some use manipulative tactics like yours, there are plenty of serious and transparent dealerships out there. D. Misleading Pricing Practices Getting a clear price was unnecessarily difficult. When I finally received an itemized breakdown, it included numerous questionable fees. For instance, $1,800 was added for LoJack under the guise of a mandatory fee—something that is blatantly misleading. The text size for these fees was deliberately small, making it easy to miss unless scrutinized closely. For any prospective buyers reading this: always request an itemized breakdown and carefully dispute every fee they try to add. E. Non-Competitive Pricing Even after calling out these deceptive practices, your pricing wasn’t competitive. A few days later, you had to drop the price further just to sell the car in question. By then, I had already decided against purchasing—not because of the price but because of the poor experience with your dealership. Questionable Review Practices I can’t help but feel that many of the positive reviews here don’t reflect reality. My experience was so drastically at odds with them that it raises doubts about their legitimacy. Instead of using my feedback as an opportunity to improve, both the manager and a salesperson (who barely worked with me) reached out to complain that my review wasn’t “representative” of their service. This behavior is unprofessional and symptomatic of deeper issues within your business. Final Thoughts I want to emphasize that I was genuinely interested in buying this car—it was your team’s behavior and practices that drove me away. I don’t mind paying more for a dealership that treats its customers with honesty and respect, but I refuse to support one that relies on deceitful tactics. To anyone considering this dealership: be vigilant about their pricing practices and insist on transparency at every step. Ask for an itemized breakdown of all fees (with a magnifying glass if necessary). Finally, I will be reaching out to Audi USA regarding my experience as Audi is known to have some of the customer experience, and I did feel that at every other Audi dealership I dealt with. It's possible that these guys are just untrained. If you're a customer who read this far, I hope this helps you! More

The vehicle purchase experience met and exceeded our expectations. Anthony Huynh was extremely helpful going over the features of the car and ensured that the purchasing process goes ar smooth and fast expectations. Anthony Huynh was extremely helpful going over the features of the car and ensured that the purchasing process goes ar smooth and fast as possible. More

I recently had the pleasure working with Vinny Ginsberg at Audi Riverside, and I couldn't be more satisfied with the experience! I highly recommend Audi Riverside! at Audi Riverside, and I couldn't be more satisfied with the experience! I highly recommend Audi Riverside! More

Stacy Samuel was great. She greeted me right away very polite and professional we even got the extended warranty. I feel comfortable dealing with her and will continue to on She greeted me right away very polite and professional we even got the extended warranty. I feel comfortable dealing with her and will continue to only deal with her.. More

Vinny Ginsberg made my experience purchasing a new (used) Audi Q5 incredibly seamless and enjoyable. From our initial contact to driving the car off the lot, Vinny went above and beyond to ensure every step Audi Q5 incredibly seamless and enjoyable. From our initial contact to driving the car off the lot, Vinny went above and beyond to ensure every step of the process was smooth and stress-free. He is knowledgeable, professional, and approachable, making it easy to feel confident in my purchase. I absolutely love my new Q5 and truly believe Vinny is a valuable asset to Walter's Audi. Thank you, Vinny, for your exceptional service! More

My wife was looking for an Audi and we decided to go to Riverside Audi. We met with Romen Artalejo, who was very easy going and we immediately felt comfortable with him. He made us feel like he wasn’t Riverside Audi. We met with Romen Artalejo, who was very easy going and we immediately felt comfortable with him. He made us feel like he wasn’t concerned with “making the deal” but rather; what was the best car for my wife. He was transparent, and a true professional. We met with the manager, “Kevin” who again, was truly a pleasure to deal with. He was fair on the trade in price of the vehicle we brought in and you could tell that he and Romen work well together. Once we found a car, we met with AJ in finance. Again, he wasn’t pushy about the warranty packages but rather, what would be best for us. The whole experience from beginning to end was positive and I truly appreciated being treated with respect, kindness and dignity. It was a pleasure working with everyone involved! More

Stacy always goes above and beyond to ensure we get excellent customer service and repair service. excellent customer service and repair service. More