Audi Porsche of Albuquerque

Service Experiences A few years ago I had to move (because of two ill parents) to Durango, Colorado from Virginia, where I had purchased my brand new Q5 TDI. The Albuque A few years ago I had to move (because of two ill parents) to Durango, Colorado from Virginia, where I had purchased my brand new Q5 TDI. The Albuquerque dealership (a 3 1/2 hour drive) is the closest with next being Lakewood, CO at 7 hours away. Without going into all the past debacles with the service department and tens of hours on the road because of their errors, I'll just mention my last experience. The local independent Porsche, Audi, Mercedes repair shop here in Durango ran the diagnosis software to find out why my check engine light was on. They gave me the code, explained the specific problem and found it was a warranty issue. They suggested I call the dealership to have them do the repair. I called the dealership and got Blake. I told him the above story and gave him the fault code. He confirmed the problem and that it was a warranty issue and we set up an appointment. There is a new team every time I've gone to the dealership so I made sure to tell him about all the prior experiences where they completely screwed things up and all the hours spent on the road because of the dealership's mistakes. He assured me that they would not make the same mistake and that everything would be fine. I made the drive, starting at 4:30 am from Durango. They took the car in and after an hour or so, came back and said they didn't have the part in stock. I asked for the manager Ben. He, in a very rude fashion, said that even though they knew the issue they were not going to order "thousands of dollars in parts" ahead of time. I asked for my keys back and started 3 1/2 hour the drive home. On the drive back, I decided to call the local repair shop in Durango. They informed me that the part was $528 and they could have it the next day and install it with a total cost of around $750. When I called back to inform Ben, the service manager, that the part was $528 not "thousands of dollars", they put me on hold for almost exactly one hour, then hung up on me without saying anything. I'm out $750 for a warranty issue as well as having to lose a day of work and around 8 hours on the road. This dealership should have their service license revoked. I do not think Audi, after all the trouble they've had with the clean diesel scandals (including my car), wants to continue to have their reputation tarnished. More

Porsche purchase We test drove a vehicle we were interested in. Mr. Lovato showed us all the ins and outs and answered all our questions. I let him know this was the f We test drove a vehicle we were interested in. Mr. Lovato showed us all the ins and outs and answered all our questions. I let him know this was the first car on our long test drive list, he said he understood. I contacted him 3 months later to make a deal and it was an easy and pleasant process. I hope this type of service to customers continues in the future. More

car purchase Recently purchased a Honda CRV that was taken in as a trade . Our sales person was CJ Giron, this was a very pleasant car buying experience compared t Recently purchased a Honda CRV that was taken in as a trade . Our sales person was CJ Giron, this was a very pleasant car buying experience compared to prior car purchases. Everyone was polite, no pressure as we negotiated a purchase price. More

wont respond to messages I sent several times Am trying to contact the dealership to no avail. Have been a customer for over 30 years.with several different owners. I don't understand. Am trying to contact the dealership to no avail. Have been a customer for over 30 years.with several different owners. I don't understand. More

$640 dollars to diagnose a vehicle!!! (Criminals) This guys are a ripoff!!! Took in my car to get a simple diagnostics and the gave me a $640 dollar bill just to tell me is was a defective headlight a This guys are a ripoff!!! Took in my car to get a simple diagnostics and the gave me a $640 dollar bill just to tell me is was a defective headlight and low fuel pressure (Marcus Macias) was the service advisor do not deal with this thug. General Manager never called me back about this issue either! (If I could I will put up a picture of the service receipt) More

Pleasant and respectful stff. Purchased first Audi and buying experience was pleasant and low pressure. Terry Maness new product and was able to answer all questions. Thanks B Purchased first Audi and buying experience was pleasant and low pressure. Terry Maness new product and was able to answer all questions. Thanks Bobby M More

Good Stuff Service was prompt and efficient and delivered by responsive, pleasant, and respectful staff. I was taken care of in ten minutes even though I arrive Service was prompt and efficient and delivered by responsive, pleasant, and respectful staff. I was taken care of in ten minutes even though I arrived without an appointment. More

A great dealership! This is my first experience with an Audi dealership. I couldn't be happier. Excellent customer service and of course, à quality product. So glad I now This is my first experience with an Audi dealership. I couldn't be happier. Excellent customer service and of course, à quality product. So glad I now have an Audi! More

Very good service I have been dealing with Audi Porsche of Albuquerque for the past 8 years because they treat me like an intelligent human being. You pick the car, ag I have been dealing with Audi Porsche of Albuquerque for the past 8 years because they treat me like an intelligent human being. You pick the car, agree on price, do the paperwork and the rest of the time is spent on learning the car as it should be. I have alway gone through the same salesman because he is a straight shooter. Finance, service and everyone else is very professional and friendly. Highly recommend this dealership. More

Personal, thoughtful and efficient I just got my new Allroad from Audi ABQ. Terry Maness did an outstanding job of not selling but rather helping me find the right car for my lifestyle I just got my new Allroad from Audi ABQ. Terry Maness did an outstanding job of not selling but rather helping me find the right car for my lifestyle. Melvin was thorough and efficient in managing the contract process, with great follow-up. Dave Orso sets the tone for a dealership where the entire sales team is supportive and friendly, and they are excellent listeners. I have counted on Nick and Marcus on the service team for well-informed, efficient, timely response for several years and they have never let me down, whether for standard requests or more unusual situations. EvaS More