Audi Plano - Service Center

Good dealership but lot of pushing for upsales specifically by serving department. I usually go here for annual serving but every single time advisers push for more recommendations to get done whi specifically by serving department. I usually go here for annual serving but every single time advisers push for more recommendations to get done which actually need to be done in distant future. If they being little more honest and let customer decide what's actually needed. More

Audi Plano always does a great job servicing my vehicles. From the minute I drive into the garage I feel taken care of! Someone is always there to greet me with a smile and to make sure I am checked in for m From the minute I drive into the garage I feel taken care of! Someone is always there to greet me with a smile and to make sure I am checked in for my service. Maintenance is done in a timely manner and the tech sends a video to show exactly what was done to my vehicle and to point out anything that will be needed on my next visit. My consultant Adrian is amazing! He is extremely helpful and always makes sure my appointment goes smoothly! Audi Plano is the best service department in the business!! More

It’s always a great service at Audi plano Centre. I have regretted any day with them. I will do business with them over and over. I have regretted any day with them. I will do business with them over and over. More

The service department at Audi Plano is incredible! I have had a few issues with my car over the last few years and the service department manager and my service rep Michael Bush have always gone absol I have had a few issues with my car over the last few years and the service department manager and my service rep Michael Bush have always gone absolutely above and beyond trying to over communicate with me the status of my services, continuously educate me and provide clarity on any questions I have, and ensure my issues get resolved swiftly and with little to no inconvenience. 100% recommend them and cannot speak highly enough about Michael! More

Bryan Cabrera has been absolutely fantastic in assisting me with the issues and maintenance of my vehicle. His communication with things has been one of the best experiences I’ve had in and dealings, and tr me with the issues and maintenance of my vehicle. His communication with things has been one of the best experiences I’ve had in and dealings, and transparency and honesty does not go unnoticed. I greatly appreciate having him as someone looking over my case whenever I come to audi. He is an absolute stellar employee and person. Audi plano has a good one on there hands. More

Audi of Plano provided quality service on my SQ7 with clear communication of what needed to be done clear communication of what needed to be done More

I purchased my A5 cabriolet a year ago and have had the most awesome service from Gino who sold me the car. I text him and he responds immediately and FaceTime’s with me so that I can show him what I’m hav most awesome service from Gino who sold me the car. I text him and he responds immediately and FaceTime’s with me so that I can show him what I’m having questions about and he can walk me through it. He has spent so much time helping me and I am so thankful for his patience, knowledge and kindness. I just found out that he left Audi several months ago but still he has continued to help me. Gino is the most outstanding sales person I’ve ever experienced, I just wish Audi would bring him back as a sales manager so that I could see him in person when I visit the dealership. Thanks so much, Gino! More

I used to love Audi Plano. I’ve purchased 2 vehicles here, however, I will NOT be purchasing here anymore. I purchased a pre-owned 2017 Audi A7 with 66k miles on it from Erick I’ve purchased 2 vehicles here, however, I will NOT be purchasing here anymore. I purchased a pre-owned 2017 Audi A7 with 66k miles on it from Erick at Audi Plano in April 2023. 4 months later and with the odometer at 67k miles, I had to put $4500 worth of work into the vehicle. Motor mounts, water pump, wheel hub replacement (which are maintenance issues that come after prolonged use of vehicles). I am already in the car so I had no choice but to fix the issues. I’d also like to think I’m a reasonable person, as a shop owner myself, but that’s NOT how to conduct business. To sell cars to customers with ongoing issues and not offering to work with them/take care of them after such little time after purchase is just slimy. This is how and why dealerships get bad reps. More

James was very helpful and made my whole experience easy! Definitely recommend him to everyone! Definitely recommend him to everyone! More