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Audi Plano - Service Center
Plano, TX
435 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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435 Reviews of Audi Plano - Service Center
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January 28, 2024
Absolute stellar job from Aaron Cattellier and Jorge Garzon. I truly appreciate the willingness to be patient and to identify the issue I had that another dealership refused to acknowledge. The perseve Garzon. I truly appreciate the willingness to be patient and to identify the issue I had that another dealership refused to acknowledge. The perseverance and comming up with a solution has earned my business and myself and family will be now utilizing Audi of Plano instead of our previous affiliation due to the outstanding work done by Aaron, Jorge, and the entire team. Thankyou sincerely More
by Carshopper
Employees Worked With
Aaron Cantilier, Jorge Garzon
December 15, 2023
We serviced our car on October 4, 2023, which incurred charges exceeding $7,200. The primary concern revolves around the exorbitant $2,000 charge for the oil pan gasket replacement, coupled with the unjus charges exceeding $7,200. The primary concern revolves around the exorbitant $2,000 charge for the oil pan gasket replacement, coupled with the unjustified replacement of the oil pan itself. Furthermore, the service team performed non-urgent timing system maintenance without transparently communicating its preventive nature, violating fair business practices. Subsequently, a check engine light emerged, attributed to camshaft and/or camshaft actuator issues supposedly caused by oil pressure loss during the initial repair. Given that the check engine light issue originated from their actions, we assert that Audi Plano should cover the necessary repairs. As well, we were promised a 15% Costco discount. Yet, when charges surged to $6,000, we learned of a cap on the discount. This abrupt shift not only misguides but also contradicts Audi's commitment to customer service integrity. Audi Plano offered to forgo charging for labor on subsequent repairs related to the check engine light. While we appreciate their effort, we believe the final price should also consider the operation they caused and the ensuing inconvenience we experienced. Despite multiple attempts to reach a compromise, Audi Plano was informed in advance about our intention to file a Better Business Bureau complaint, seeking a fair resolution. Unfortunately, our efforts at finding common ground were unsuccessful, prompting us to file this formal complaint. We strongly believe that the root cause of the check engine light is linked to a faulty timing job conducted by Audi Plano. Given the situation, we are demanding full coverage of all expenses incurred and a comprehensive and proper repair of any issues arising from the mechanic's work. We expect an apology from the manager for the lack of communication and the undue stress this has caused us. We propose negotiating the final price down to $5,000 with all repairs needed to get the car fully functional. More
by Juan Alvarez
Employees Worked With
Bryan, James Benjamin
December 13, 2023
I really like working with Bryan ( service advisor) , he’s very knowledgeable and friendly. I moved from toronto to Plano Texas recently and I found this dealership very professional and great service. he’s very knowledgeable and friendly. I moved from toronto to Plano Texas recently and I found this dealership very professional and great service. Very accommodating people. I recently brought my Q7 for a service and I had a good experience. Although since I got the service done I found that my Q7 has some issues which I hope that the dealership will resolve it . Because they occurred after I got the car serviced at the Plano Audi . I spoke with Bryan about it . He is very helpful. I just want the dealership to check. This issue for me and resolve it . More
by Sunny
Employees Worked With
Bryan Cabrera
December 11, 2023
Veniamin is always the best advisor/ agent…makes you feel the visit really personal on top of leaving and fixing any problems my cats happen to have. Is always a pleasure to visit this location with my needs the visit really personal on top of leaving and fixing any problems my cats happen to have. Is always a pleasure to visit this location with my needs More
by Evelin Mattingly
Employees Worked With
VENIAMIN
December 06, 2023
From the initial phone call for an appointment to the greeting at the service drive, my experience was 1st class. My service advisor Ven M. quickly understood the criticality of taking care of my pride a greeting at the service drive, my experience was 1st class. My service advisor Ven M. quickly understood the criticality of taking care of my pride and joy R8. He made me feel comfortable that it was in the best of hands. Ven kept me abreast of its status during its stay. Very pleasant experience. More
by Michael R.
Employees Worked With
Ven Mamonov
December 06, 2023
Service department is top notch. James, my advisor was extremely knowledgeable, kept me informed and treated my car with respect. He was great. James, my advisor was extremely knowledgeable, kept me informed and treated my car with respect. He was great. More
by Belleamy50
Employees Worked With
James Merriman
November 23, 2023
Great service. The consultant Ven kept me updated all through completing needed repairs. As we are a one car family, we really appreciated the loaner car provided w The consultant Ven kept me updated all through completing needed repairs. As we are a one car family, we really appreciated the loaner car provided while waiting. We’ll be back. More
by Jmp198135
Employees Worked With
Ven Mamonov service Consultant , James Benjamin
