Audi Plano - Service Center

I purchased my A5 cabriolet a year ago and have had the most awesome service from Gino who sold me the car. I text him and he responds immediately and FaceTime’s with me so that I can show him what I’m hav most awesome service from Gino who sold me the car. I text him and he responds immediately and FaceTime’s with me so that I can show him what I’m having questions about and he can walk me through it. He has spent so much time helping me and I am so thankful for his patience, knowledge and kindness. I just found out that he left Audi several months ago but still he has continued to help me. Gino is the most outstanding sales person I’ve ever experienced, I just wish Audi would bring him back as a sales manager so that I could see him in person when I visit the dealership. Thanks so much, Gino! More

I used to love Audi Plano. I’ve purchased 2 vehicles here, however, I will NOT be purchasing here anymore. I purchased a pre-owned 2017 Audi A7 with 66k miles on it from Erick I’ve purchased 2 vehicles here, however, I will NOT be purchasing here anymore. I purchased a pre-owned 2017 Audi A7 with 66k miles on it from Erick at Audi Plano in April 2023. 4 months later and with the odometer at 67k miles, I had to put $4500 worth of work into the vehicle. Motor mounts, water pump, wheel hub replacement (which are maintenance issues that come after prolonged use of vehicles). I am already in the car so I had no choice but to fix the issues. I’d also like to think I’m a reasonable person, as a shop owner myself, but that’s NOT how to conduct business. To sell cars to customers with ongoing issues and not offering to work with them/take care of them after such little time after purchase is just slimy. This is how and why dealerships get bad reps. More

James was very helpful and made my whole experience easy! Definitely recommend him to everyone! Definitely recommend him to everyone! More

This dealer has great customer service! Michael Bush was my service advisor and great at communicating with me while my car was waiting for a part. I was even able to use a loaner car. Ev Michael Bush was my service advisor and great at communicating with me while my car was waiting for a part. I was even able to use a loaner car. Everything was just as promised! More

World Class service and support! Adrian Moncivaiz went above and beyond to meet my needs! Adrian Moncivaiz went above and beyond to meet my needs! More

Always a great experience at Audi of Plano. Great dealership with very professional & skilled staff. Thank You!! Great dealership with very professional & skilled staff. Thank You!! More

My rep was able to secure a rental vehicle and was able to get the service done ahead of schedule when I told hom my schedule was tight. to get the service done ahead of schedule when I told hom my schedule was tight. More

I have nothing but great things to say about Audi Plano and the service I have received from them. In my travels I picked up 2 nails and ended with 2 flats on a sunday. Car was towed to Audi, I texted my and the service I have received from them. In my travels I picked up 2 nails and ended with 2 flats on a sunday. Car was towed to Audi, I texted my service manager, Gilbert and he texted me right back and first thing Monday morning they jumped on the car, got the tires and I picked the car up, washed and in top shape. They communicated with me every step of the way. Can not ask for more. This is my 3rd car purchased from Audi Plano. Audi is a great car and this dealership does a great job. Highly recommend! More

James Merriman is an excellent Service Advisor. I would recommend him to anyone! Service was quick!! I would recommend him to anyone! Service was quick!! More