Audi Plano - Service Center

I went to Boardwalk for an alignment today and the entire experience was horrible. They promised me it would be ready in 1.5 hrs, so when I hadnt heard from them in 2.5 hrs, I called and they told me it woul experience was horrible. They promised me it would be ready in 1.5 hrs, so when I hadnt heard from them in 2.5 hrs, I called and they told me it would be 24 hours. David also tells me the technician says my brakes are down to 5 mm and I need new ones. Apparently they dont realize my boyfriend is in the auto industry as well, and knows that you do NOT need new brakes when they are at 5 mm. So they were just trying to upsell me on brakes, and some sort of additional service that I dont recall the name of, but know that I dont need. They gave me a total POS for a loan car - something called a Pontiac Aveo. I would have rather been given a golf cart. Then they charged me $22 in shop supplies on an ALIGNMENT. Ummmm hello, there are no supplies on an alignment!!! So now I get to go back tomorrow and bitch to the manager about the incorrect charges.... Total pain in the @ss experience. I've had much better experiences with UP Audi, when Kim was still a service advisor. More

I went in to get my front license plate mounted as Audi by default does not make the car with a front license plate holder. It is the LAW to have both a front and rear tag in Texas. Roy said I would have by default does not make the car with a front license plate holder. It is the LAW to have both a front and rear tag in Texas. Roy said I would have to pay $120 to have the plate mounted. I said it is the law to have a front plate and should be included in the purchase price of the car. Roy said I should have negotiated having my plate mounted as part of the car purchase price. I told him it wasn't even listed as an option. He insisted I would have to pay to make my car street legal. More

The service department in general is rude, understaffed, not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than w not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than when I dropped it off. I was also given a hard time getting a loaner vehicle when I dropped it off, waited over an hour to leave the dealership and was late for a meeting in the process, and the service manager was completely unreceptive to my frustration with the entire experience. In fact, rather than apologizing when I spoke to her about it later, she tried to downplay the incident and refused to take responsibility for anything. Overall, this is the most arrogant, pooly trained, most overrated dealership in the Dallas area. From a customer service standpoint, the service department is pathetic. Sales is mediocre depending upon who works with you and the management couldn't care less. In two words, don't bother. More