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Audi Plano - Service Center
Plano, TX
421 Reviews
This rating includes all service center reviews, with more weight given to recent reviews.
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421 Reviews of Audi Plano - Service Center
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February 27, 2004
The service department in general is rude, understaffed, not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than w not attentive to customer needs, and not trustworthy. I took my car in for service and received it back with several hundred more miles on it than when I dropped it off. I was also given a hard time getting a loaner vehicle when I dropped it off, waited over an hour to leave the dealership and was late for a meeting in the process, and the service manager was completely unreceptive to my frustration with the entire experience. In fact, rather than apologizing when I spoke to her about it later, she tried to downplay the incident and refused to take responsibility for anything. Overall, this is the most arrogant, pooly trained, most overrated dealership in the Dallas area. From a customer service standpoint, the service department is pathetic. Sales is mediocre depending upon who works with you and the management couldn't care less. In two words, don't bother. More
by jared
Employees Worked With
Service Manager, Two Different Service Advisors
