Audi Plano - Service Center

I love this dealership. Great service and attitude. I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding. Thanks Vijay Rastogi More

It was time for a maintenance service on my 2007 A4, which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and in arranging a loner for me for the afternoon. Once my car was being serviced, I did receive a call from Jessica regarding the discovery that the rear break pads needed to be replaced and she let me know the price and confirmed that the work could be completed same day. I received a call a few hours later that the work was complete and the car was ready. So everything that needed to be done to my car was handled in one day and Jessica was very helpful and friendly. More

This is my 3rd audi and I will always be a fan! I love my 2011 audi A4 quattro! Not only are the cars amazing but so are the guys in service! Alex Feller and David Adame are my awesome duo who always take ca 2011 audi A4 quattro! Not only are the cars amazing but so are the guys in service! Alex Feller and David Adame are my awesome duo who always take care of me and makes me actually look forward to taking my car in! They make it easy and I enjoy catching up with them! I recommend boardwalk audi to everyone- best service in the Dfw area! Thanks guys! More

I am a customer and have brought my 2008 A4 to Boardwalk Audi since March, 2008. I have been very pleased with the service dept. Alex Feller always has a smile on his face and is willing to help me ev Audi since March, 2008. I have been very pleased with the service dept. Alex Feller always has a smile on his face and is willing to help me everytime I have come in. He deserves recognition. I appreciate people like him. There are other people in sales and the service dept. that do a great job, too. More

First, Alex Bieniek was the one who sold me my car. I have nothing but great things to say about him and the quality of service he provided me. The process was very smooth and easy. Alex is very knowle have nothing but great things to say about him and the quality of service he provided me. The process was very smooth and easy. Alex is very knowledgable in Audi products and services and I would recommend him to anyone interested in purchasing an Audi from Boardwalk. Secondly, Alex Feller is always there to greet me when I come in for a wash or service. He is so welcoming and helpful with anything I need. He definitely makes you feel very important. Lastly, David Adame has made a huge impression on me. Everytime I come in he makes the effort to say hi and see how I am liking my car. I know he does not need to go out of his way to speak to me but he always does. That is great customer service in my opinion. More

I received the best customer service I have ever had anywhere from Alex. He immediately greeted me and realized I had no clue what I was doing. He anticipated and took care of my every need with a smi anywhere from Alex. He immediately greeted me and realized I had no clue what I was doing. He anticipated and took care of my every need with a smile. I'm very impressed. Randy was so helpful as well. He answered a lot of questions and put me at ease. They are both KEEPERS. More

Case# 110298750 2003 Audi A4 Cabriolet. Craig Bowen Fixed Operations Director, Boardwalk Audi, Plano, TX. To Whom it may concern; We've had issues with the transmision on our 2003 Audi twice. The first t Operations Director, Boardwalk Audi, Plano, TX. To Whom it may concern; We've had issues with the transmision on our 2003 Audi twice. The first transmission (approx 30k miles) had failed and was replaced by warranty in 2008. Unfortunately, the newly replaced rebuilt tranmisstion went out again 2.5 year later. My wife loves this car and was crushed thinking we may need to junk the car since we no longer have the car covered under warranty. The estimate to fix the car was $8500.00. I talked with the Servce Rep and was not getting breaks on the price. I called AUDI Headquarters and told them about my transmission issue and history and asked what could be done. A few days later I received a call from Christina from Audi Customer Relations who had investigated our case. By the end of the week, she had contacted Boardwalk Audi and authorized a 75% discount on the transmission repair. I visited with Craig Bowen at Boardwalk Audi who helped us with the total costs of all repairs for the car, which would have totalled over $9k. Mr.Bowen at Boardwalk Audi was very concerned and committed to providing me superior customer service and keeping us happy as we have been customer of Boardwalk for many years. Working with people like Craig makes me return as a customer. We are very pleased with the arrangements that Christina/Audi HQ and Mr. Bowen/Boardwalk Audi were able to offer us, which helped us tremendously. We are now able to once again enjoy driving this beautiful sporty convertible around town! Thanks you Audi HQ and Boardwalk Audi of Plano, TX. Another happy customer... Regards, David Quinones More

Extraordinary customer service! David Adame is one of the BEST service advisors in the car industry. His attention to detail, service-orientation and professionalism should be the benchmark for all Audi the BEST service advisors in the car industry. His attention to detail, service-orientation and professionalism should be the benchmark for all Audi dealerships in how to exceed customer expectations. Alex's enthusiasm, helpfulness and service is exceptional as well. Prior to owning my Audi A4, I was a Lexus owner. I thought their service was very good. David and Alex far exceed the level of service I ever experienced with Lexus. I would have rated their service EXTRAORDINARY on this survey - unfortunately, the rating doesn't exist. The service offered by David Adame and Alex Feller at Boardwalk Audi is unmatched. More

I have purchased 3 Audis and the experiences I have had at Boardwalk have been outstanding from the sales team to the service department. I would definitely purchase another vehicle and service my car at at Boardwalk have been outstanding from the sales team to the service department. I would definitely purchase another vehicle and service my car at Boardwalk. I have known David Adamae for 6 years now and he takes very good care of me. Thank you!!! More