Audi Plano - Service Center

about 10 days ago, my A3 had a high pitch noise coming out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the noise was gone, but the check engine light was still on. I drove to BW Audi and talked with David Adame; I did not have an appointment, but he took care of me right away. I knew that he would not have a loaner for me, but he offered to drop me off home. This was about 10:00 am. he said he'd try to squeeze me in. By 2:00 pm he called to let me know that my car was done and had some one come over to pick me up. Car was cleaned and ready to go by the time I got there. THAT... is service!! Fast, customer oriented.. 1st class all over!! Thanks David!! More

Excellent service, however I had to return for completion of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. More

My appointment was kept exactly on time, with a loaner car almost instantly available. Service work was done quickly and done right. Service personnel were very polite and efficient. car almost instantly available. Service work was done quickly and done right. Service personnel were very polite and efficient. More

I have been working with David for a while now and he is always great to deal with. He keeps me informed of my vehicle status and is a pleasure to interact with. He's made my experiences better at a deale always great to deal with. He keeps me informed of my vehicle status and is a pleasure to interact with. He's made my experiences better at a dealership. More

I truly love this dealership. Christian Greer and this dealership are genuinely concerned about you, your car and the experience you have while there. I trust their recommendations for my car, and don't dealership are genuinely concerned about you, your car and the experience you have while there. I trust their recommendations for my car, and don't feel like I'm being ripped off, especially since I'm a woman coming into a car dealership alone. More

Everytime I visit this Audi dealership I am greeted by Mr. Alex Feller. He is unsurpassed when it comes to customer service. Whether I am coming in for a car wash or some type of service, he makes custo Mr. Alex Feller. He is unsurpassed when it comes to customer service. Whether I am coming in for a car wash or some type of service, he makes customer service look easy. He is a true asset for this Audi dealership. More

I purchased my Audi A6 at Boardwalk Audi in Plano, TX almost two years ago and have continued to service the vehicle here since I purchased it. The main reason is David Adame in the service department, h almost two years ago and have continued to service the vehicle here since I purchased it. The main reason is David Adame in the service department, he is absolutely wonderful. He's very knowledgeable and helpful in getting my car fixed right the first time, explaining to me the issues with the car, and ensuring I am not inconvenienced as a result. David is one of the best service reps I've ever had the pleasure of dealing with and I've owned a lot of luxury cars (Porsche, Mercedes, BMW) but my Audi purchase has given me the best experience with a service center and an Audi fan for life. Alex Feller, who also works in the service department at Audi is wonderfully helpful everytime I bring my car in for service. Alex ensures I get in and out quickly weather its with a loaner car, ride home or some other convenience. Alex also ensures that my car is clean and waiting for me to go when I arrive to pick up my vehicle and if there is an question with my bill has on more than one ocassion helped me understand the charges. Thanks to both David and Alex for the wonderful support and customer service they have provided me over the past two years! More

I love this dealership. Great service and attitude. I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding. Thanks Vijay Rastogi More

I love this dealership! The reason is the service. I take my car in for washing every week. I am met with a smile and a hug form Alex Feller. HE is the reason I bought a second vehicle from this deale take my car in for washing every week. I am met with a smile and a hug form Alex Feller. HE is the reason I bought a second vehicle from this dealership.. Not only does he provide second to none customer service, he is extremely knowledgeable about the product he works with. Why are his talents being wasted in the capacity of valet? If there ever was anyone who would excel tremendously in sales, it is this very special young man. He is so friendly and so knowledgeable. His talents should be used on the showroom floor to help people buy cars. He instantly makes you feel at ease. His personality is so conducive to interaction. I liked him the moment I met him. He is an asset to the dealership and Audi's biggest fan. Thank you Alex for always making me smile and taking such good care of me! More

It was time for a maintenance service on my 2007 A4, which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and in arranging a loner for me for the afternoon. Once my car was being serviced, I did receive a call from Jessica regarding the discovery that the rear break pads needed to be replaced and she let me know the price and confirmed that the work could be completed same day. I received a call a few hours later that the work was complete and the car was ready. So everything that needed to be done to my car was handled in one day and Jessica was very helpful and friendly. More