Audi Plano - Service Center

Case# 110298750 2003 Audi A4 Cabriolet. Craig Bowen Fixed Operations Director, Boardwalk Audi, Plano, TX. To Whom it may concern; We've had issues with the transmision on our 2003 Audi twice. The first t Operations Director, Boardwalk Audi, Plano, TX. To Whom it may concern; We've had issues with the transmision on our 2003 Audi twice. The first transmission (approx 30k miles) had failed and was replaced by warranty in 2008. Unfortunately, the newly replaced rebuilt tranmisstion went out again 2.5 year later. My wife loves this car and was crushed thinking we may need to junk the car since we no longer have the car covered under warranty. The estimate to fix the car was $8500.00. I talked with the Servce Rep and was not getting breaks on the price. I called AUDI Headquarters and told them about my transmission issue and history and asked what could be done. A few days later I received a call from Christina from Audi Customer Relations who had investigated our case. By the end of the week, she had contacted Boardwalk Audi and authorized a 75% discount on the transmission repair. I visited with Craig Bowen at Boardwalk Audi who helped us with the total costs of all repairs for the car, which would have totalled over $9k. Mr.Bowen at Boardwalk Audi was very concerned and committed to providing me superior customer service and keeping us happy as we have been customer of Boardwalk for many years. Working with people like Craig makes me return as a customer. We are very pleased with the arrangements that Christina/Audi HQ and Mr. Bowen/Boardwalk Audi were able to offer us, which helped us tremendously. We are now able to once again enjoy driving this beautiful sporty convertible around town! Thanks you Audi HQ and Boardwalk Audi of Plano, TX. Another happy customer... Regards, David Quinones More

Extraordinary customer service! David Adame is one of the BEST service advisors in the car industry. His attention to detail, service-orientation and professionalism should be the benchmark for all Audi the BEST service advisors in the car industry. His attention to detail, service-orientation and professionalism should be the benchmark for all Audi dealerships in how to exceed customer expectations. Alex's enthusiasm, helpfulness and service is exceptional as well. Prior to owning my Audi A4, I was a Lexus owner. I thought their service was very good. David and Alex far exceed the level of service I ever experienced with Lexus. I would have rated their service EXTRAORDINARY on this survey - unfortunately, the rating doesn't exist. The service offered by David Adame and Alex Feller at Boardwalk Audi is unmatched. More

I have purchased 3 Audis and the experiences I have had at Boardwalk have been outstanding from the sales team to the service department. I would definitely purchase another vehicle and service my car at at Boardwalk have been outstanding from the sales team to the service department. I would definitely purchase another vehicle and service my car at Boardwalk. I have known David Adamae for 6 years now and he takes very good care of me. Thank you!!! More

Mike is a superb mechanic. He explains what the problem(s) is(are), how severe they are, and what it takes to correct them. David is always smiling and buoyant, works with you, and does everythi problem(s) is(are), how severe they are, and what it takes to correct them. David is always smiling and buoyant, works with you, and does everything possible to accommodate you. Both Mike & David price/prioritize the requested repairs so you can fit the visit into you budget. Both of them give superb service. They make a dynamite team. More