Audi Plano - Service Center

I brought my car in because the "under inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated b inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated because I was on my lunch break and had limited time. Thanks again, Jose and Boardwalk Audi! More

Jose is a service ROCK STAR...professional, helpful and efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy s efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy schedules. More

I took my car in for a state inspection today and spoke to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the sh to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the showroom when I decide to go for a wonder away from the service area waiting area. More

When I arrived unannounced in the garage, Jose immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. A immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. Alex, my ever friendly host escorted me to the lounge and within 30 minutes both Jose and Alex were back to walk me to my clean, cool and ready to go TT. Alex also took the time to show me how to resolve future similar issues on my own and I was off. Although not often needed, I've always had a pleasant experience with the Boardwalk Audit service group. Thanks guys! More

When I first bought my 2010 Q7 I had a terrible experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally decided to take my car to the service department and the first time was awful. I sat in my car and no one even bothered to acknowledge me for some time. I was so disappointed but it was the closest dealership for service. The next time i came the service advisors were inattentive as usual but a gentlemen greeted me when I pulled up by the name of Alex Feller and he was absolutely a delight. He is the ONLY reason I kept coming back to Boardwalk Audi-Plano. He would always greet me with a smile and was very helpful. He told me that the dealership was going through some changes and things would get better. He introduced me to Christian Greer and David Adame and that made a world of difference. They too were on top of their game and great to work with. After one year of owning my car I would say that Boardwalk Audi's service department has definitely turned things around. I'm so pleased with the service I receive and now and i look forward to taking my car in instead of dreading it. More

Jose is always friendly and helpful when we come in to get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. More

Willing to do whatever needed to provide great service. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. More

David did a great job taking care of some warranty work taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for m taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for me and providing a loaner car so I didn't have to hassle with scheduling on my end. Communication was great, he got everything looked at (including some stuff that was just "hey, can you have them check this since I'm not sure if it's an issue?"), and got the car back to me quickly despite having a long list of things for service. I'd definitely send other owners to him. More

about 10 days ago, my A3 had a high pitch noise coming out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the noise was gone, but the check engine light was still on. I drove to BW Audi and talked with David Adame; I did not have an appointment, but he took care of me right away. I knew that he would not have a loaner for me, but he offered to drop me off home. This was about 10:00 am. he said he'd try to squeeze me in. By 2:00 pm he called to let me know that my car was done and had some one come over to pick me up. Car was cleaned and ready to go by the time I got there. THAT... is service!! Fast, customer oriented.. 1st class all over!! Thanks David!! More

Excellent service, however I had to return for completion of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. More