Audi Plano - Service Center

Everytime I visit this Audi dealership I am greeted by Mr. Alex Feller. He is unsurpassed when it comes to customer service. Whether I am coming in for a car wash or some type of service, he makes custo Mr. Alex Feller. He is unsurpassed when it comes to customer service. Whether I am coming in for a car wash or some type of service, he makes customer service look easy. He is a true asset for this Audi dealership. More

I purchased my Audi A6 at Boardwalk Audi in Plano, TX almost two years ago and have continued to service the vehicle here since I purchased it. The main reason is David Adame in the service department, h almost two years ago and have continued to service the vehicle here since I purchased it. The main reason is David Adame in the service department, he is absolutely wonderful. He's very knowledgeable and helpful in getting my car fixed right the first time, explaining to me the issues with the car, and ensuring I am not inconvenienced as a result. David is one of the best service reps I've ever had the pleasure of dealing with and I've owned a lot of luxury cars (Porsche, Mercedes, BMW) but my Audi purchase has given me the best experience with a service center and an Audi fan for life. Alex Feller, who also works in the service department at Audi is wonderfully helpful everytime I bring my car in for service. Alex ensures I get in and out quickly weather its with a loaner car, ride home or some other convenience. Alex also ensures that my car is clean and waiting for me to go when I arrive to pick up my vehicle and if there is an question with my bill has on more than one ocassion helped me understand the charges. Thanks to both David and Alex for the wonderful support and customer service they have provided me over the past two years! More

I love this dealership! The reason is the service. I take my car in for washing every week. I am met with a smile and a hug form Alex Feller. HE is the reason I bought a second vehicle from this deale take my car in for washing every week. I am met with a smile and a hug form Alex Feller. HE is the reason I bought a second vehicle from this dealership.. Not only does he provide second to none customer service, he is extremely knowledgeable about the product he works with. Why are his talents being wasted in the capacity of valet? If there ever was anyone who would excel tremendously in sales, it is this very special young man. He is so friendly and so knowledgeable. His talents should be used on the showroom floor to help people buy cars. He instantly makes you feel at ease. His personality is so conducive to interaction. I liked him the moment I met him. He is an asset to the dealership and Audi's biggest fan. Thank you Alex for always making me smile and taking such good care of me! More

I love this dealership. Great service and attitude. I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding I love this dealership. Great service and attitude. Jose at service center take pride in his job and very responsible.His performance is outstanding. Thanks Vijay Rastogi More

It was time for a maintenance service on my 2007 A4, which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and which I called and scheduled with Jessica. She was very helpful in letting me know what the current service covered, scheduling the appointment and in arranging a loner for me for the afternoon. Once my car was being serviced, I did receive a call from Jessica regarding the discovery that the rear break pads needed to be replaced and she let me know the price and confirmed that the work could be completed same day. I received a call a few hours later that the work was complete and the car was ready. So everything that needed to be done to my car was handled in one day and Jessica was very helpful and friendly. More

This is my 3rd audi and I will always be a fan! I love my 2011 audi A4 quattro! Not only are the cars amazing but so are the guys in service! Alex Feller and David Adame are my awesome duo who always take ca 2011 audi A4 quattro! Not only are the cars amazing but so are the guys in service! Alex Feller and David Adame are my awesome duo who always take care of me and makes me actually look forward to taking my car in! They make it easy and I enjoy catching up with them! I recommend boardwalk audi to everyone- best service in the Dfw area! Thanks guys! More

I am a customer and have brought my 2008 A4 to Boardwalk Audi since March, 2008. I have been very pleased with the service dept. Alex Feller always has a smile on his face and is willing to help me ev Audi since March, 2008. I have been very pleased with the service dept. Alex Feller always has a smile on his face and is willing to help me everytime I have come in. He deserves recognition. I appreciate people like him. There are other people in sales and the service dept. that do a great job, too. More

First, Alex Bieniek was the one who sold me my car. I have nothing but great things to say about him and the quality of service he provided me. The process was very smooth and easy. Alex is very knowle have nothing but great things to say about him and the quality of service he provided me. The process was very smooth and easy. Alex is very knowledgable in Audi products and services and I would recommend him to anyone interested in purchasing an Audi from Boardwalk. Secondly, Alex Feller is always there to greet me when I come in for a wash or service. He is so welcoming and helpful with anything I need. He definitely makes you feel very important. Lastly, David Adame has made a huge impression on me. Everytime I come in he makes the effort to say hi and see how I am liking my car. I know he does not need to go out of his way to speak to me but he always does. That is great customer service in my opinion. More

I received the best customer service I have ever had anywhere from Alex. He immediately greeted me and realized I had no clue what I was doing. He anticipated and took care of my every need with a smi anywhere from Alex. He immediately greeted me and realized I had no clue what I was doing. He anticipated and took care of my every need with a smile. I'm very impressed. Randy was so helpful as well. He answered a lot of questions and put me at ease. They are both KEEPERS. More