Audi Plano - Service Center

I called Audi service for a service visit. David Adame was my service Advisor and was extremely courtesy on the phone and was able to get me scheduled the next morning. Once I arrived David was prompt and was my service Advisor and was extremely courtesy on the phone and was able to get me scheduled the next morning. Once I arrived David was prompt and answered all my questions. I was in and out in the time he stated. I have now went to both dealerships for service since I moved here in the last 6 months. I didn't go to boardwalk at first due to the negative reviews on other customer review sites, but overall boardwalk delivered the best customer service of the two. I will be coming back to boardwalk Audi in the future and would recommend them and David to everyone. The cashiers were also very friendly. Thank you for a great experience!! More

I made the appointment online which I preferred. The service bay is extremely clean and a service rep was quick to come over to my car when I pulled in for service. The rental car was ready and I was qu service bay is extremely clean and a service rep was quick to come over to my car when I pulled in for service. The rental car was ready and I was quickly on my way. Shawn contacted me when the car was ready and my car was waiting for me when I arrived to pick it up when servicing was completed. More

Christian and everyone at the dealership were wonderful. I was greeted right away, then Christian confirmed the service to be done and asked me if I had any other concerns. I was set up with a loaner car w I was greeted right away, then Christian confirmed the service to be done and asked me if I had any other concerns. I was set up with a loaner car within a few minutes. Later in the afternoon, Christian called with a recap of the services completed. Every step of the way was easy and efficient. Thanks for making it so easy! More

As always, I was pleased with the service performed on my car. I did have a few issues with the loaner car I received and addressed that with the proper people when it was returned. car. I did have a few issues with the loaner car I received and addressed that with the proper people when it was returned. More

christian was very friendly and took care of my car immediately. he kept me informed of the repairs to be completed, the price to pay and called back to keep me up to date. audi landed me a nice q5 w immediately. he kept me informed of the repairs to be completed, the price to pay and called back to keep me up to date. audi landed me a nice q5 while my car was in the shop. all repairs seemed completed as requested.my car is now running fine. i wish your sales team as was straight forward as your service team. i probably would have upgraded to a Q5 or A6 a few month back. More

Every time I drive into the dealership, Alex Fuller receives me with a HUGE smile. He gives great customer service and always has answers to my questions. He showed me how to use the valet key and how receives me with a HUGE smile. He gives great customer service and always has answers to my questions. He showed me how to use the valet key and how to activate my A/C to save energy- which the sales person forgot to mention. I think he would be great sales person and he goes above and beyond to make my experience there the BEST! Jose is another employee at the valet that is very kind and helpful! David Adame- my service advisor is extremely patient with a high maintenance customer like myself. He is quick to respond to my calls and ensures I always leave satisfied. I would definitely purchase a second car from this dealership (hopefully from Alex) and continue taking my Q5 to get serviced. I have told all my friends and acquaintances about this dealership and they are all impressed. Look forward to more great visits. Maria Romo-Ortiz More

David is my service advisor and always takes excellent care of me. He gets me in and out of there fast and explains exactly what is going to be done and how much it will cost. I needed a part and he had care of me. He gets me in and out of there fast and explains exactly what is going to be done and how much it will cost. I needed a part and he had it overnighted so I could get back in my car as soon as possible. Alex always does a terrific job getting my car sparkling clean. I appreciate the wonderful customer service and will continue to recommend Boardwalk to my friends. Thank you, Heather Money More

I recently brought my car in to pick up my plates after they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as he pulled it forward and topped it off for me. As he was doing this, a gentleman named Alex offered to put both of my plates on for me. I literally did nothing! Wonderful job by Alex and Ethan! More

David always goes out of his way to make sure my car is taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great one. More

I remember reading a few negative reviews on Yahoo about Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at the Mercedes dealer in Plano for the past five years. The Mercedes service center is not bad in any category. My experience at Boardwalk Audi was just superior. It's not as crowded at Boardwalk, the Boardwalk loan cars are nicer than the Enterprise Mercedes rentals, and my car was waiting in the bay when I arrived for pickup. I usually had to wait 10 to 15 minutes at Mercedes at pickup time. The $0 bill for warranty-covered service was icing on the cake. More