Audi Plano - Service Center

When I arrived unannounced in the garage, Jose immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. A immediately greeted me and assured me he would immediately address the minor service with my vehicle and get it washed and returned to me quickly. Alex, my ever friendly host escorted me to the lounge and within 30 minutes both Jose and Alex were back to walk me to my clean, cool and ready to go TT. Alex also took the time to show me how to resolve future similar issues on my own and I was off. Although not often needed, I've always had a pleasant experience with the Boardwalk Audit service group. Thanks guys! More

When I first bought my 2010 Q7 I had a terrible experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally experience with the service department. I would call the dealership in advance before bringing my car in and not receive a phone call back. I finally decided to take my car to the service department and the first time was awful. I sat in my car and no one even bothered to acknowledge me for some time. I was so disappointed but it was the closest dealership for service. The next time i came the service advisors were inattentive as usual but a gentlemen greeted me when I pulled up by the name of Alex Feller and he was absolutely a delight. He is the ONLY reason I kept coming back to Boardwalk Audi-Plano. He would always greet me with a smile and was very helpful. He told me that the dealership was going through some changes and things would get better. He introduced me to Christian Greer and David Adame and that made a world of difference. They too were on top of their game and great to work with. After one year of owning my car I would say that Boardwalk Audi's service department has definitely turned things around. I'm so pleased with the service I receive and now and i look forward to taking my car in instead of dreading it. More

Jose is always friendly and helpful when we come in to get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. get a car service. He is always cheerful and courteous. I would recommend our friends and family to Boardwalk Audi. More

Willing to do whatever needed to provide great service. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. Christian Greer my service adviser is easy to work with and provides exceptional feedback and up front information. Great all around. More

David did a great job taking care of some warranty work taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for m taken care of under my CPO warranty. I walked in with a list of things that I needed and he was very accommodating in taking care of everything for me and providing a loaner car so I didn't have to hassle with scheduling on my end. Communication was great, he got everything looked at (including some stuff that was just "hey, can you have them check this since I'm not sure if it's an issue?"), and got the car back to me quickly despite having a long list of things for service. I'd definitely send other owners to him. More

about 10 days ago, my A3 had a high pitch noise coming out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the out of the engine and then the check engine light came on; being Sunday, I knew the dealership was closed. Monday morning, I started the car and the noise was gone, but the check engine light was still on. I drove to BW Audi and talked with David Adame; I did not have an appointment, but he took care of me right away. I knew that he would not have a loaner for me, but he offered to drop me off home. This was about 10:00 am. he said he'd try to squeeze me in. By 2:00 pm he called to let me know that my car was done and had some one come over to pick me up. Car was cleaned and ready to go by the time I got there. THAT... is service!! Fast, customer oriented.. 1st class all over!! Thanks David!! More

Excellent service, however I had to return for completion of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. of a few minor items missed during the service. Re-work. Nobody is perfect, it was an honest mistake. I will return for future service. More

My appointment was kept exactly on time, with a loaner car almost instantly available. Service work was done quickly and done right. Service personnel were very polite and efficient. car almost instantly available. Service work was done quickly and done right. Service personnel were very polite and efficient. More

I have been working with David for a while now and he is always great to deal with. He keeps me informed of my vehicle status and is a pleasure to interact with. He's made my experiences better at a deale always great to deal with. He keeps me informed of my vehicle status and is a pleasure to interact with. He's made my experiences better at a dealership. More

I truly love this dealership. Christian Greer and this dealership are genuinely concerned about you, your car and the experience you have while there. I trust their recommendations for my car, and don't dealership are genuinely concerned about you, your car and the experience you have while there. I trust their recommendations for my car, and don't feel like I'm being ripped off, especially since I'm a woman coming into a car dealership alone. More