Audi Plano - Service Center

I recently brought my car in to pick up my plates after they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as they had been delivered to me. I was offered a car wash by Ethan and when the car was brought back he came to inform me that my oil light came on as he pulled it forward and topped it off for me. As he was doing this, a gentleman named Alex offered to put both of my plates on for me. I literally did nothing! Wonderful job by Alex and Ethan! More

David always goes out of his way to make sure my car is taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great taken care of. As always he goes above and beyond what I would expect. Thanks to everyone at Boardwalk for making my car service experience a great one. More

I remember reading a few negative reviews on Yahoo about Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at Boardwalk Audi for service, and was expecting average or sub-par service. This visit turned out way better than any of the service visits I've had at the Mercedes dealer in Plano for the past five years. The Mercedes service center is not bad in any category. My experience at Boardwalk Audi was just superior. It's not as crowded at Boardwalk, the Boardwalk loan cars are nicer than the Enterprise Mercedes rentals, and my car was waiting in the bay when I arrived for pickup. I usually had to wait 10 to 15 minutes at Mercedes at pickup time. The $0 bill for warranty-covered service was icing on the cake. More

Was in today for the free car wash. Jose greeted me and was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. was, as always, friendly. My only complaint was that they didn't open the back and clean around the lift gate. Otherwise, the service was perfect. More

We have been customers of Boardwalk (Audi) for more than a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our ser a decade and continue to be impressed by the level of care and assistance we receive from the employees - from sales to finance. David Adame, our service adivsor, is a terrifice ambassador for the dealership; he is always friendly, has a smile on his face, and maintains a can-do attitude no matter how obviously busy he might be. More

I ran over a nail in the road on the way into work on a Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided t Monday morning. I was almost to work when the warning light on my dash came on notifying me of low tire pressure in my front left tire. I decided to pull into Audi Service without an appointment, hoping they could help detect the issue and put me in a rental car so I could make it to work on time. Instead, when I got there, I was pleasantly and quickly greeted by Jose, who noticed the nail right away. He introduced me to Christian who then promised me to have it fixed in 5 min. and to wait in the waiting room while they plugged the hole. Jose came and got me when it was complete. The entire process probably took less than 10 min and I was on my way to work again. I was thrilled. I am consistently pleased every time I've been to Audi service at Boardwalk Audi. They are efficient, honest, and very professional every time I visit. More

Christian is always warm, friendly and very knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the s knowledgeable. I count on him to keep my car running smoothly. In the many years I've been using this dealership, I've always been pleased with the service. More

I brought my car in because the "under inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated b inflated" light was on. Jose was very friendly and courteous. Service was prompt - total time spent was 30-40 minutes, which I really appreciated because I was on my lunch break and had limited time. Thanks again, Jose and Boardwalk Audi! More

Jose is a service ROCK STAR...professional, helpful and efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy s efficient. He is the kind of employee every business owner would love to have. He clearly takes pride in his work and respects his customer's busy schedules. More

I took my car in for a state inspection today and spoke to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the sh to Jose in the service department. He was incredibly helpful and always ensures that my car is ready on time, washed and comes to get me from the showroom when I decide to go for a wonder away from the service area waiting area. More