Audi Plano - Service Center

I have come back to Boardwalk & Audi after two years of owning another make of car. My new A3 was due for it's 5000 mile check-up. Before calling to set-up my appointment I had not been assigned a ser of owning another make of car. My new A3 was due for it's 5000 mile check-up. Before calling to set-up my appointment I had not been assigned a service manager. David quickly took my call and took excellant care of me once I was on the service drive. David is polite and a pleasure to work with. Everyone there was quick to service my needs. I'm glad to be back! Thank you!!! More

Every time I come into Boardwalk Audi I have a great experience. Whether it be for a car wash or maintenance, everyone is very helpful and welcoming. David is always exceptional. He delivers quality experience. Whether it be for a car wash or maintenance, everyone is very helpful and welcoming. David is always exceptional. He delivers quality customer service and treats my situation as a priority. David is so friendly and very informative. I wouldn't take my car anywhere else, I trust David and his team. More

Overall experience was fantastic. From the moment I pulled up, I was greated by 2 valets. My service advisor, David Adame, was there with paperwork in hand and greated me with a smile and hand shake. pulled up, I was greated by 2 valets. My service advisor, David Adame, was there with paperwork in hand and greated me with a smile and hand shake. He had his most experience technician, Aaron Catelier, come out and meet me to discuss the problem I was having with my car. Both gentlemen took the time to encourage me that the problem will be fixed. I was offered a brand new 2012 Audi A4 loaner car. It was a fantastic vehicle to try out. I received multiple calls about the status while my car was being worked on. And when the car was finished, I returned to the facility and my car was sitting there all washed and clean. I was greated again by David and Aaron. They discussed the problem with my car and how it was repaired. Both ended my experience with a firm handshake and I left happy and satisfied. More

I was amazed. The oil light came on while I was driving to work. I called Boardwalk, and they sent a valet to my office within 15 minutes of my arrival at work with a loaner. They performed the service a to work. I called Boardwalk, and they sent a valet to my office within 15 minutes of my arrival at work with a loaner. They performed the service and had returned my car to my office by the end of the day. Can't ask for any better service than that!!!! More

I was very impressed by the fact that they told me my 2005 Audi was in good shape and did not need any service. The parts department was very friendly and worked hard to ensure I was satisfied. Honesty a 2005 Audi was in good shape and did not need any service. The parts department was very friendly and worked hard to ensure I was satisfied. Honesty and friendliness breeds loyalty. More

Sean:I would like to thank you for the outstanding service you extended servicing my Q7 last week. I had a problem with the check engine light coming on. I brought my car in for service, was diagnose service you extended servicing my Q7 last week. I had a problem with the check engine light coming on. I brought my car in for service, was diagnosed for a fuel pump and pressure switch problem. I paid for replacing them. However, the check engine light came back on. Upon further diagnosis, it needed more extensive repair in replacing some injectors. Boardwalk Audi took it upon themselves to rectify the problem and do all the additional parts replacement and labor at no cost to me. That is what I call outstanding service and commitment to keep Boardwalk customers, satisfied and happy. Sean: My car is running great now and I would like to thank you for the excellent service. I will be recommending Boardwalk Audi to all my friends. I bought my Q7 from Boardwalk Audi and definitely I will be buying my next car from Boardwalk Audi. More

I dread taking my car to a dealership for service, because of damage that has occurred in the past. I just want the work done and I want the car to come back as clean as I left it. This was my fir because of damage that has occurred in the past. I just want the work done and I want the car to come back as clean as I left it. This was my first service at Boardwalk Audi, just a simple 5K, but I have no complaints. More

My Service Advisor David Adame and the entire Boardwalk Audi staff is always willing and ready to assist me with any of my needs. They are very helpful and attentive, prompt and courteous. I am proud to Audi staff is always willing and ready to assist me with any of my needs. They are very helpful and attentive, prompt and courteous. I am proud to call them "my dealership" as I am always treated with the highest level of respect. It goes without saying that my Boardwalk Audi is my dealership of choice not only for my purchases but most of all for my needed routine service visits. More

Took my AUdi A4 in for service on the engine and got it back same day plus they had gone the extra mile and chnaged my oil, flushed my brakes, etc (all covered under my warranty but I didn't realize I need back same day plus they had gone the extra mile and chnaged my oil, flushed my brakes, etc (all covered under my warranty but I didn't realize I needed those services). Didn't cost me any extra but they took the time and care to do these services knowing I hadn't asked for it or would make any extra money! Sean was a great service tech! More

i was experiencing some issues with my car and it was brand new (around 6K mi). i started to hear some weird sounds everytime i started the car and wasnt really sure of the cause. it really bummed me o brand new (around 6K mi). i started to hear some weird sounds everytime i started the car and wasnt really sure of the cause. it really bummed me out because i knew the issue was there and i just couldnt stand it. i brought my car into boardwalk and david helped me every step of the way. although the issues i had were not major, he treated it as if it was a priority. the first time i came back to pick up my car, they told me they couldnt replicate the issue. i was adamant that it was there and he was patient with me and promised to have another look. the next day, david informed me that they were going to just replace the a/c part altogether even though it wasnt a major problem with the car. i was thrilled. even though the issue wasnt dire, it was enough to bug the hell out of me. the service i received from boardwalk was fantastic and my car now has no issues at all. i basically fell in love with my car all over again. i am so thankful to have bought my car at boardwalk!! Excellent service. More