Audi Plano - Service Center
Plano, TX
421 Reviews of Audi Plano - Service Center
I was very impressed by the fact that they told me my 2005 Audi was in good shape and did not need any service. The parts department was very friendly and worked hard to ensure I was satisfied. Honesty a 2005 Audi was in good shape and did not need any service. The parts department was very friendly and worked hard to ensure I was satisfied. Honesty and friendliness breeds loyalty. More
Sean:I would like to thank you for the outstanding service you extended servicing my Q7 last week. I had a problem with the check engine light coming on. I brought my car in for service, was diagnose service you extended servicing my Q7 last week. I had a problem with the check engine light coming on. I brought my car in for service, was diagnosed for a fuel pump and pressure switch problem. I paid for replacing them. However, the check engine light came back on. Upon further diagnosis, it needed more extensive repair in replacing some injectors. Boardwalk Audi took it upon themselves to rectify the problem and do all the additional parts replacement and labor at no cost to me. That is what I call outstanding service and commitment to keep Boardwalk customers, satisfied and happy. Sean: My car is running great now and I would like to thank you for the excellent service. I will be recommending Boardwalk Audi to all my friends. I bought my Q7 from Boardwalk Audi and definitely I will be buying my next car from Boardwalk Audi. More
I dread taking my car to a dealership for service, because of damage that has occurred in the past. I just want the work done and I want the car to come back as clean as I left it. This was my fir because of damage that has occurred in the past. I just want the work done and I want the car to come back as clean as I left it. This was my first service at Boardwalk Audi, just a simple 5K, but I have no complaints. More
My Service Advisor David Adame and the entire Boardwalk Audi staff is always willing and ready to assist me with any of my needs. They are very helpful and attentive, prompt and courteous. I am proud to Audi staff is always willing and ready to assist me with any of my needs. They are very helpful and attentive, prompt and courteous. I am proud to call them "my dealership" as I am always treated with the highest level of respect. It goes without saying that my Boardwalk Audi is my dealership of choice not only for my purchases but most of all for my needed routine service visits. More
Took my AUdi A4 in for service on the engine and got it back same day plus they had gone the extra mile and chnaged my oil, flushed my brakes, etc (all covered under my warranty but I didn't realize I need back same day plus they had gone the extra mile and chnaged my oil, flushed my brakes, etc (all covered under my warranty but I didn't realize I needed those services). Didn't cost me any extra but they took the time and care to do these services knowing I hadn't asked for it or would make any extra money! Sean was a great service tech! More
i was experiencing some issues with my car and it was brand new (around 6K mi). i started to hear some weird sounds everytime i started the car and wasnt really sure of the cause. it really bummed me o brand new (around 6K mi). i started to hear some weird sounds everytime i started the car and wasnt really sure of the cause. it really bummed me out because i knew the issue was there and i just couldnt stand it. i brought my car into boardwalk and david helped me every step of the way. although the issues i had were not major, he treated it as if it was a priority. the first time i came back to pick up my car, they told me they couldnt replicate the issue. i was adamant that it was there and he was patient with me and promised to have another look. the next day, david informed me that they were going to just replace the a/c part altogether even though it wasnt a major problem with the car. i was thrilled. even though the issue wasnt dire, it was enough to bug the hell out of me. the service i received from boardwalk was fantastic and my car now has no issues at all. i basically fell in love with my car all over again. i am so thankful to have bought my car at boardwalk!! Excellent service. More
Boardwalk Audi attends to not only your Audi needs, but they also make sure that any concerns you have as the owner of your vehicle are taken care of. Keeping the customer informed, giving multiple service they also make sure that any concerns you have as the owner of your vehicle are taken care of. Keeping the customer informed, giving multiple service options, and honesty are qualities I look for in my dealership, and Boardwalk Audi fits all of my criteria. More
Worked w/ a new service mgr, and had complete confidence in the purposed repairs and service. New tire price was a bit high but quality tires do cost. in the purposed repairs and service. New tire price was a bit high but quality tires do cost. More
David was very friendly and attentive to my concerns. As delivered, he called and notfied me of the concerns with the vehicle and what was done. I also appreciated the fact that he wanted me to use him agai delivered, he called and notfied me of the concerns with the vehicle and what was done. I also appreciated the fact that he wanted me to use him again as a service advisor. For me, that shows accountibilty and consistence. On a side note, the lady that checked me in and out with the loaner was also super sweet and catering. More
I am extremely impressed with the Boardwalk Audi Service Department! I have historically been a BMW customer and switched to Audi in 2011. Soon after I purchased my vehicle, it began to have several issue Department! I have historically been a BMW customer and switched to Audi in 2011. Soon after I purchased my vehicle, it began to have several issues with the driver door. Over the course of over 2 months, I took it to University Park Audi twice (and they kept the vehicle for almost a week each time) and they could not resolve the issue. Their responsiveness and customer service were EXTREMELY poor (or non-existent) and if I didn't follow up with them, I never heard from them. I decided to try Boardwalk Audi and called their Service Department. I spoke with David Adame, a Service Advisor, who quickly arranged for me to drop off my car the very next morning. Within 4 hours, they had diagnosed the issues, repaired them, washed the car and had it waiting for me. They were all very pleasant and courteous, right up to and including the Enterprise Car Rental service agent I got my loaner vehicle from. I will never go back to University Park Audi and am surprised they stay in business with such poor service. I highly recommend Boardwalk Audi - you've restored my confidence in Audi! More