Audi Plano - Service Center

I Brought my Audi A8L in for tire pressure sensor malfunction. David Adame was my service manager. He was very professional and knowledgeable. He was able to fix the problem and returned my car as pr malfunction. David Adame was my service manager. He was very professional and knowledgeable. He was able to fix the problem and returned my car as promised. I have read some bad reviews about this dealership. My experience was excellent! Just look for David Adame! More

David Adame was great and exceeded beyond my expectations. Keep up the great customer serivce which makes a wonderful experience everytime I show up for any reason. I'm very well taken ca expectations. Keep up the great customer serivce which makes a wonderful experience everytime I show up for any reason. I'm very well taken care of by everyone at Audi, Boardwalk PLANO! :) Thank you Shelby Forbes More

I had a great experience once again. I called Richard regarding my plate cover for my new Audi A6 and he immediately connected me with Sean. Within 20 minutes of my call I was meeting with Sean to get m regarding my plate cover for my new Audi A6 and he immediately connected me with Sean. Within 20 minutes of my call I was meeting with Sean to get my new cover and plates installed. I was in and out within 15 minutes. They did exactly as they said they would. I am looking forward to working with Sean again! More

David was great to work with. He was very accommodating and helped to make the process an easy one. In addition, the other staff members were very nice and helpful. In many ways they went above and beyond and helped to make the process an easy one. In addition, the other staff members were very nice and helpful. In many ways they went above and beyond which makes it difficult to complain at all; however,the car wash could use a little improvement. Especially since this is a free service that is highly utilized to promote the sell of your cars by the sales staff. I thought it would be better. This should not reflect on David; he is great and I look forward to working with him in the future. More

I brought my A8L in for a required service but also needed some body work done. Robert handled all the work and personally drove the car prior to the work being done and after the work was completed. W needed some body work done. Robert handled all the work and personally drove the car prior to the work being done and after the work was completed. When he was not satisfied that the issue was corrected he sent it back. When i picked up my car the price quoted to Robert had changed. Robert called the body shop and had them adhere to the quoted price. The car is running as good as new now thanks to Robert. Sincerely, Daryl Johnston More

I had a great experience from the time I walked into Boardwalk Audi to the time I came and picked up my car. Robert went above and beyond getting me in and out as quick as possible. While my car was in Boardwalk Audi to the time I came and picked up my car. Robert went above and beyond getting me in and out as quick as possible. While my car was in the shop, he called to update me several times on the progress. My car doesn't have a console because I guess the previous owner decided to put in a cd player, so I asked Robert to check on putting one in for me. He called back the next day and said that it would cost too much and he just would hate for me to pay that much. Most service guys wouldn't have said that or they would have made you feel bad if you didn't want to spend the money. I appreciate honesty and I hope he doesn't get into trouble for not making that sale, but I assure you that you will get more business from me based on that and the way I was treated during this whole process. Even the woman (sorry I can't remember her name) who checked out the rental car to me was very friendly and funny. I had a lot of luggage to switch over from my car to the rental and they made sure someone helped me with everything. Thanks for such an enjoyable experience! I honestly didn't think that was a possibility at a service department. I will definitely be back. More

David was very prompt and professional at every step during my visit to Boardwalk Audi. I was able to understand what needed to be done and why by his clear explanation. He took my car back for its 55, during my visit to Boardwalk Audi. I was able to understand what needed to be done and why by his clear explanation. He took my car back for its 55,000 mile service check and returned it two days earlier than I had expected. It was a pleasant surprise to get my cat in two days. He had to get a part for my faulty gas cap and that was ordered and replaced very quickly. All in all I was very pleased at his friendly and professional manner in which he handled my dealings with him. More

My service experience at Boardwalk Audi was excellent. David Adame and the rest of the staff did a great job from start to finish. I'm confident that the service performed on my A4 was of the highest cal David Adame and the rest of the staff did a great job from start to finish. I'm confident that the service performed on my A4 was of the highest caliber. More

The service at Boardwalk Audi is exceptional. On each and every visit David Adame has been there and handled things for me perfectly. Being a business owner, I understand the importance of customer serv and every visit David Adame has been there and handled things for me perfectly. Being a business owner, I understand the importance of customer service and I appreciate the way David and Boardwalk has taken care of me. I would recommend Boardwalk Audi to anyone. More

I have been using Boardwalk Audi in Plano for the past 2 years and Patrick Sowers in the Service department is amazing. He always treats his customers with respect and is very friendly, timely, and knowledg years and Patrick Sowers in the Service department is amazing. He always treats his customers with respect and is very friendly, timely, and knowledgeable. The appointments are easy to schedule, my loaner car is always available, and my car is ready for pick-up when it's supposed to be. If you are looking to purchase a new car or need a new service advisor, I would recommend Patrick Sowers at Boardwalk Audi in Plano. Thank you Patrick! More