Audi Plano - Service Center

Staff was extremely friendly and easy to work with. I was in and out in 10 minutes with my loaner car and the process to drop off & pick up my car was very quick. Everyone I came in contact with had a smile in and out in 10 minutes with my loaner car and the process to drop off & pick up my car was very quick. Everyone I came in contact with had a smile and made my first service experience with Audi perfect. More

This is the first time I had to take my car in for service other than my scheduled maintenance so I wasn't all that thrilled. Had to replace a tire and get an alignment due to the horrible weather we service other than my scheduled maintenance so I wasn't all that thrilled. Had to replace a tire and get an alignment due to the horrible weather we had this morning. Was glad to see Alex Feller again in the service station as he always took great care of me and my car. He introduced me to Jason (service new guy) and he was wonderful. Gave me my fav loaner (Q5) and was off to work. Just picked up my car and all is well. Thanks again Boardwalk Audi for making my unfortunate experience better. Now if you all could control this weather so I can take the top down on my cab ....that will earn you some major points! More

I brought my car in several times in recent months. David, His Technicians and Edna in Loan Cars have taken such great care of me every time. I am so glad to have bought my cars from Boardwalk and will David, His Technicians and Edna in Loan Cars have taken such great care of me every time. I am so glad to have bought my cars from Boardwalk and will purchase all future vehicles from Philip. David really goes out of his way to make sure I have the best experience possible. His friendly and personal touch really makes me feel at home every time. Thank you Boardwalk for puting together such an awesome Service Department! Chris H. More

Boardwalk Audi is the Best Dealership I have ever been to. Not only were they friendly, but they were helpful in explaining what my issues were in my Audi A4; They made sure they took the time for me to b to. Not only were they friendly, but they were helpful in explaining what my issues were in my Audi A4; They made sure they took the time for me to be comfortable and informed the whole way through my service process. I have already refered this dealership to several friends and will continue to do so!! I also want to give an additional BIG THANKS to Robert Manning who I felt was on my side as a customer... very different from what my perception and experiences have been with other dealerships and service advisors. Thanks Boardwalk Audi... My next purchase will be from you! thanks! Kelley Ogletree More

I brought my car in for 65,000 mile service and Robert was proactive in checking my vehicle history to find that I didn't appear to have the 55,000 service done, so he had that more extensive service done was proactive in checking my vehicle history to find that I didn't appear to have the 55,000 service done, so he had that more extensive service done to the vehicle. As it turned out the 55,000 service HAD been done at a different dealership, but not recorded properly by them. but I appreciated that he has looked into that. And he told me to come back and take care of the 65,000 servie at a later time before the warranty expired. The only reason "quality or work" was a 4 instead of a 5 is that I had te return to the dealership the next day as a new "Check engine" light started coming on the next day, leading me to think that either perhaps something was "knocked loose" when the mechanics were under the car for the checkup, or that it was not checked thoroughly after. I brought the car back in and the problem was dealt with. Robert made sure to drive the car several miles to be sure that the problem was not still occuring. More

5 Stars! Service was fantastic, time taken was exactly as described and the car was immaculate when i got it back. I was very pleased. described and the car was immaculate when i got it back. I was very pleased. More

Boardwalk Audi in Plano defines the "true meaning" of customer service! We feel completely safe, confident and loyal here. I have always had an outstanding experience whenever I am here. meaning" of customer service! We feel completely safe, confident and loyal here. I have always had an outstanding experience whenever I am here. It's nice to find a dealership for life! WMRiddlemoser More

David was great, took care of all issues w my car and very friendly. Communicated well with me and had car on time. I definitively keep having my car serviced here. very friendly. Communicated well with me and had car on time. I definitively keep having my car serviced here. More

Due to my various relocations, this is the fifth AUDI dealer I've worked with. It is the BEST one I've experienced thus far. The amenities and cleanliness alone were amazing and the fact they gave me a dealer I've worked with. It is the BEST one I've experienced thus far. The amenities and cleanliness alone were amazing and the fact they gave me a loaner car while my car was being serviced. More

The pick-up and drop off is fast and efficient. I also like the online appointment scheduling. I truly appreciate the availability of a loaner vehicle - the convenience is unmatched! Robert, my service a like the online appointment scheduling. I truly appreciate the availability of a loaner vehicle - the convenience is unmatched! Robert, my service advisor, was conscientious and very respectful of my time - but very willing to answer a few extra questions I had. More