Audi Plano - Service Center

I had a not so pleasent service experience (06/13/2012). My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service ga My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service garage to have this checked out I spoke to a gentlemen (probably a valet guy)explaining to him what was going on. He went to talk to his manager I believe. Sorry, but don't remember either names. He came back and said basically there was really nothing he could about it. And that sometimes his blades do that too. I again, really expressed to him about how really bad they were bouncing/skipping and how I felt this was not normal. And that it was doing it even in heavy rain. Finally after two visits back and forth to his manager and myself he brought another gentleman out. I explained again. The manager then brought a service technician out and this gentlemand said that it was probably due to some oil on the blades and possibly on the windsheild. So he cleaned them with some glass cleaner. I drove around the service/car lot to test it out. It was still raining at the time so it was a good test. The cleaning did not make a difference. They bounced just as vigirous as before. I drove back up the garage and this actually showed the service men/women so they could see for themselves. They agreed that this was not normal. Finally, after about 30 to 45 minutes the blades were replaced and viola, no more bouncing. I am just amazed on how long it took to convince the service men/manager that the vigorous bouncing/skipping was not normal. More

I bought my car from Audi Dallas, but began getting my car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly s car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly service staff and eventually Alex Feller. Although Alex did not sell me my 2012 Audi A4, he told me many features of the car that were not explained to me at Audi Dallas. Alex has continued to help me with any quesitons I have about my car. Audi Boardwalk is my dealership of choice because of the friendly and knowlegeable staff. I look forward to purchasing a car from Audi Boardwalk and Alex Feller in the future. More

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More

Jose always greets me with a smile and "how can we help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of th help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of the employees are able to recall our names and even who our service advisor is! We love working with David Adame. Polite, friendly, smiling, and caring ... don't ever let him leave the dealership!! He is the epitome of "best practices." More

I have owned many cars including Mercedes and the Audi experience is one of a kind. I remain a loyal Audi customer die to the first class service department. I continue to be impressed about the outstandi experience is one of a kind. I remain a loyal Audi customer die to the first class service department. I continue to be impressed about the outstanding service I receive from them every time I take my car in. The dealership is spotless, they greet you immediately, have a loaner car in 5 minutes and you are out of there. It is just perfect!!! The loaner car lady (EDNA?) is also terrific. More

I have really enjoyed the experience of owning my Audi Q5 and the dealership has been great since the sales experience to the regular scheduled maitenance. and the dealership has been great since the sales experience to the regular scheduled maitenance. More

By far, David Adame and his team always make it such a great experience whenever I need to bring my car in for service. David and his team make it a pleasant experience that I look forward to visiting wit great experience whenever I need to bring my car in for service. David and his team make it a pleasant experience that I look forward to visiting with them. David, thank you for always providing a great customer experience! More

From the moment I arrived, I experienced excellence in service. Greeted with a friendly smile, professionalism, and knowledge that "everything was going to be fine" in the midst of stressful car trouble service. Greeted with a friendly smile, professionalism, and knowledge that "everything was going to be fine" in the midst of stressful car trouble and concern. Within 10 minutes, I had my car prepared to be taken back for service, a comforting feeling about what was to be done on and for the car, as well as a loaner vehicle I was driving away in that was comfortable, clean, and fun to experience. Robert kept me up to date on the necessary actions of my car and his knowledge and expertise as well as again, excellence in customer service, made me want to bring my car to this dealership for every minor and major need. Not only will Audi Boardwalk, and hopefully Robert Manning, continue to be my service center, but I look forward to bringing my husband back as we pursue another vehicle for our family. More

David and all of Boardwalk Audi are by far the best and most friendly, professional and "can do" attitude I have ever had pleasure of working with. From top to bottom, Boardwalk Audi is awesome and will k most friendly, professional and "can do" attitude I have ever had pleasure of working with. From top to bottom, Boardwalk Audi is awesome and will keep me as a customer. More

David kept me well informed regarding my service and the cost. There were no surprises. The car is running as expected. I have used David Adame as my service rep several times & have always gotten excell cost. There were no surprises. The car is running as expected. I have used David Adame as my service rep several times & have always gotten excellent service. More