Audi Plano - Service Center

I have brought my A7 in twice and each time it seems like you are surprised that I am there - someone has to go find info. I used to service my Lexus at Park Place, and they would scan the vin and know what you are surprised that I am there - someone has to go find info. I used to service my Lexus at Park Place, and they would scan the vin and know what I was in for. In the service lounge, they checked in with me periodically, referred to me by name and did not shout out, "Black A7". I also find it odd that on each visit you ask if I want the car washed (like it is an extra effort) versus extending it as a special benefit. Really, how many people do NOT want their car washed? Service at Boardwalk is fine, but service at Park Place was outstanding. More

I alway's glad with all the Audi employee and their friendly nature towards customer.This time Mr. David Adame who treated me and my car very well. I am complete satisfied with their work and servic friendly nature towards customer.This time Mr. David Adame who treated me and my car very well. I am complete satisfied with their work and service. Thanks Rahul Thorat More

I recently took my car in for its regularly scheduled service and upon having the car returned back to me, I noticed some noticeable cosmetic damage done to the vehicle that was done while in for service service and upon having the car returned back to me, I noticed some noticeable cosmetic damage done to the vehicle that was done while in for service. I spoke directly with Craig Bowen (FOM) about the damages and he immediately saw to correcting the issue - even gave me a fantastic loaner for the duration that my vehicle was in the body shop for repairs. Boardwalk quickly turned an otherwise ugly situation into an top shelf customer service experience. They remained in contact with me daily while the vehicle was in for repairs and did a thorough detail cleaning just before my vehicle was returned to me. More

David Adame and Aaron Catelier are a great team. Both are friendly and great to work with. They are professional in every way. This is why I keep coming back to this dealership. friendly and great to work with. They are professional in every way. This is why I keep coming back to this dealership. More

Very please with the service and professionalism of all the staff members of Boardwalk AG. I intend to use this dealership for all service and future purchases of any new AUDI's I will acquire down the the staff members of Boardwalk AG. I intend to use this dealership for all service and future purchases of any new AUDI's I will acquire down the road. More

The service was very timely and the car looked new when came out from service. I was originally told to allow 90 minutes but it took less than 50 minutes came out from service. I was originally told to allow 90 minutes but it took less than 50 minutes More

The entire staff at Boardwalk Audi from start to finish exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, b exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, but Alex Feller (despite not being in service anymore and moving on to sales,) took my call and told me to not hesitate and bring my car in immediately. He'd make sure I was set up with a loaner. Whether this instance or any other - from the moment I pull the car into the bay, Jose is quickly over by my car saying hello, asking about my son and offering assistance in moving my personal items over. Edna is efficient, thorough and very pleasant to work with. Acquiring a loaner is never a hassle with her and she gets me quickly into my vehicle and on my way. I can't say enough good things about David Adame. He is communicative throughout the entire process about the status of my car, what things they've tried, what's the next course of action and ultimately explaining the solution that solved the problem. He's personable, professional and able to translate technical problems in laymen terms. Owning an Audi is brand preference but being loyal to Boardwalk Audi is a choice. There are no areas of improvement in any experiences I have had in the five years as a customer. More

Whenever our Audi needs work, Boardwalk has always come through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and still be able to conduct business without having to deal with a rental agency. It is good to know that when there is a problem they can diagnose and fix it quickly and correctly. More

Give that man a raise! Robert was on top of it from the moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a sol moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a solid job inspecting the car and locating the fault, he continously followed up by calling me and updating me on the status of the car which was very helpful as I was in meetings and at one point on a plane in route to florida. He even offered to drop the car off at my house, nearly two hours away on lake texoma in oklahoma, (unheard-of!). I was pleased to find my car hand delivered to my house by an audi service agent. Had I known he was serious about the delivery, I would have taken him up on his offer to swap cars when the car initially began having problems. I have two friends in medical school looking for an audi and this experience had really impressed me, I will make sure to relay this to them. Thanks, Robert! More

I purchased by Audi in 2009 and have been using the Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and hel Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and helpful. David Adame is my service advisory and I would highly recommend him. I never hesitate to call him or drop by with any issue or question. I will continue to purchase cars from Boardwalk in the future because of the fantastic service. More