Audi Plano - Service Center

The entire staff at Boardwalk Audi from start to finish exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, b exemplifies customer service. The check engine light in my A6 came on just after 6:00pm on a Friday night. David had just left for the evening, but Alex Feller (despite not being in service anymore and moving on to sales,) took my call and told me to not hesitate and bring my car in immediately. He'd make sure I was set up with a loaner. Whether this instance or any other - from the moment I pull the car into the bay, Jose is quickly over by my car saying hello, asking about my son and offering assistance in moving my personal items over. Edna is efficient, thorough and very pleasant to work with. Acquiring a loaner is never a hassle with her and she gets me quickly into my vehicle and on my way. I can't say enough good things about David Adame. He is communicative throughout the entire process about the status of my car, what things they've tried, what's the next course of action and ultimately explaining the solution that solved the problem. He's personable, professional and able to translate technical problems in laymen terms. Owning an Audi is brand preference but being loyal to Boardwalk Audi is a choice. There are no areas of improvement in any experiences I have had in the five years as a customer. More

Whenever our Audi needs work, Boardwalk has always come through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and through and repaired everything to our satisfaction. The loaner program is great as it affords us the opportunity to get our car in for service and still be able to conduct business without having to deal with a rental agency. It is good to know that when there is a problem they can diagnose and fix it quickly and correctly. More

Give that man a raise! Robert was on top of it from the moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a sol moment I pulled into the service garage, he did so many things I should have made a list. He changed my rental up to a q7 to suit my needs, did a solid job inspecting the car and locating the fault, he continously followed up by calling me and updating me on the status of the car which was very helpful as I was in meetings and at one point on a plane in route to florida. He even offered to drop the car off at my house, nearly two hours away on lake texoma in oklahoma, (unheard-of!). I was pleased to find my car hand delivered to my house by an audi service agent. Had I known he was serious about the delivery, I would have taken him up on his offer to swap cars when the car initially began having problems. I have two friends in medical school looking for an audi and this experience had really impressed me, I will make sure to relay this to them. Thanks, Robert! More

I purchased by Audi in 2009 and have been using the Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and hel Boardwalk Service Department since then. I have had nothing but exceptional experiences. They have always been accommodating, friendly, fast, and helpful. David Adame is my service advisory and I would highly recommend him. I never hesitate to call him or drop by with any issue or question. I will continue to purchase cars from Boardwalk in the future because of the fantastic service. More

I had a not so pleasent service experience (06/13/2012). My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service ga My washer blades were bouncing fairly dramatically on my new 2012 TTS during two different times of rain. When I pulled the car in to the service garage to have this checked out I spoke to a gentlemen (probably a valet guy)explaining to him what was going on. He went to talk to his manager I believe. Sorry, but don't remember either names. He came back and said basically there was really nothing he could about it. And that sometimes his blades do that too. I again, really expressed to him about how really bad they were bouncing/skipping and how I felt this was not normal. And that it was doing it even in heavy rain. Finally after two visits back and forth to his manager and myself he brought another gentleman out. I explained again. The manager then brought a service technician out and this gentlemand said that it was probably due to some oil on the blades and possibly on the windsheild. So he cleaned them with some glass cleaner. I drove around the service/car lot to test it out. It was still raining at the time so it was a good test. The cleaning did not make a difference. They bounced just as vigirous as before. I drove back up the garage and this actually showed the service men/women so they could see for themselves. They agreed that this was not normal. Finally, after about 30 to 45 minutes the blades were replaced and viola, no more bouncing. I am just amazed on how long it took to convince the service men/manager that the vigorous bouncing/skipping was not normal. More

I bought my car from Audi Dallas, but began getting my car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly s car serviced at Audi Boardwalk after visiting the dealership for a car wash. I went in to get my car serviced and was greeted by the very friendly service staff and eventually Alex Feller. Although Alex did not sell me my 2012 Audi A4, he told me many features of the car that were not explained to me at Audi Dallas. Alex has continued to help me with any quesitons I have about my car. Audi Boardwalk is my dealership of choice because of the friendly and knowlegeable staff. I look forward to purchasing a car from Audi Boardwalk and Alex Feller in the future. More

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More

Jose always greets me with a smile and "how can we help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of th help you today?" In fact, he usually adds, "Is David expecting you?" It amazes me that with all the customers this dealership has, that so many of the employees are able to recall our names and even who our service advisor is! We love working with David Adame. Polite, friendly, smiling, and caring ... don't ever let him leave the dealership!! He is the epitome of "best practices." More

I have owned many cars including Mercedes and the Audi experience is one of a kind. I remain a loyal Audi customer die to the first class service department. I continue to be impressed about the outstandi experience is one of a kind. I remain a loyal Audi customer die to the first class service department. I continue to be impressed about the outstanding service I receive from them every time I take my car in. The dealership is spotless, they greet you immediately, have a loaner car in 5 minutes and you are out of there. It is just perfect!!! The loaner car lady (EDNA?) is also terrific. More

David and all of Boardwalk Audi are by far the best and most friendly, professional and "can do" attitude I have ever had pleasure of working with. From top to bottom, Boardwalk Audi is awesome and will k most friendly, professional and "can do" attitude I have ever had pleasure of working with. From top to bottom, Boardwalk Audi is awesome and will keep me as a customer. More