Audi Plano - Service Center

We overpaid for an oil change and because the car had not reach 10000 miles you charged us for services we did not recieve. Needless to say that was it. I have a BMW I bought at Sewell so you can guess why I reach 10000 miles you charged us for services we did not recieve. Needless to say that was it. I have a BMW I bought at Sewell so you can guess why I expected something better. We asked for an itemized receipt and you team could not provide it. Why I rated you two stars is still a mystery. More

The service here I received with my rep Anthony Berry was excellent. He was super helpful and listened to my needs as a customer. Grateful for him making my experience as smooth and simple as possible. Highl excellent. He was super helpful and listened to my needs as a customer. Grateful for him making my experience as smooth and simple as possible. Highly recommend. More

I really appreciate the service I get on my cars . I highly recommend Jorge and Audi Plsno. I highly recommend Jorge and Audi Plsno. More

The service dept did a good job getting me in and out for my 20k service my 20k service More

Excellent service once again. Scheduled an oil change and state inspection. The Service rep contacted me once the techs had a chance to look at the car. They recommended an ali Scheduled an oil change and state inspection. The Service rep contacted me once the techs had a chance to look at the car. They recommended an alignment and new windshield wipers. Glad I took their advice. My car rides so much smoother. As a bonus, my car is "new car" clean, inside and out. Thanks! More

I have been using Audi Plano for several years. I have worked with Bryan Cabrera for my repairs. He always makes an effort to get me a loaner car. He keeps me informed of the status of my car and h I have worked with Bryan Cabrera for my repairs. He always makes an effort to get me a loaner car. He keeps me informed of the status of my car and has worked with my extended warranty company to facilitate coverage other repairs were applicable. The tech will produce a short video detailing issues that warrant repair. The dealership is always clean and has free coffee and drinks and snacks for the customers if they are waiting. The waiting lobby area is spacious. More

Everyone is very nice and keeps you updated on the process the whole time. Love the videos! process the whole time. Love the videos! More

Service completed, although extra day required. Car was cleaned very nicely after service. Service manager was very professional. Car was cleaned very nicely after service. Service manager was very professional. More

Eva was so helpful and kind. I purchased a car from Carvana and the entire process was absolutely horrible. I took it to Audi Plano assuming the noise I heard was the brakes and I purchased a car from Carvana and the entire process was absolutely horrible. I took it to Audi Plano assuming the noise I heard was the brakes and they did an inspection that showed the car was literally falling apart. Eva helped me every step of the way and made sure I was informed through the entire process. She handled the warranty folks and just stood by my side! More

Jorge was amazing! He went above and beyond to help me. Corbin was as my service advisor for many years. I was sadden to hear of his departure. I now have new hope and He went above and beyond to help me. Corbin was as my service advisor for many years. I was sadden to hear of his departure. I now have new hope and happy that I have found Jorge. He will now be my service advisor from now on More