Audi Plano - Service Center

I found Boardwalk after a less than stellar experience at a competitor of theirs. I wish I would have found them sooner. Robert has delivered excellent service and I trust that he will do a great job takin a competitor of theirs. I wish I would have found them sooner. Robert has delivered excellent service and I trust that he will do a great job taking care of my car. I expect to come back to Boardwalk. More

Andrew adjusted the service call to minimize the time it would take. Might not sound like much, but when I'm waiting around the area locally it was much appreciated. I live 40 miles from the dealership an would take. Might not sound like much, but when I'm waiting around the area locally it was much appreciated. I live 40 miles from the dealership and didn't want to drive all the way back to then turn back around. I'd not even gotten through lunch when he called to let me know my car was ready. More

I was delighted by the service I received from everyone at Boardwalk Audi. I called in the morning and they were able to schedule me a same day appointment for my air conditioner. They had a loaner avail at Boardwalk Audi. I called in the morning and they were able to schedule me a same day appointment for my air conditioner. They had a loaner available and ready when I arrived. They were informative through the entire process of service. I would definitely recommend or use Boardwalk Audi again in the future. My service representative Robert Manning was thorough and kept me up to date on my cars maintenance time frame. Very happy overall with my service! More

I took my Audi A4 in for a 45,000 mile check up along with a few other minor fixes that needed to be made. Andrew was very helpful and even managed to take some yellow paint marks off of my car himself. with a few other minor fixes that needed to be made. Andrew was very helpful and even managed to take some yellow paint marks off of my car himself. The service department is extremely professional and easy to deal with. They had a complementary loaner car waiting for me to use. I liked it so much that I might upgrade to that car next. I can't say enough good things about the service department at Boardwalk Audi and that fact alone has encouraged me to by another Audi when it's time for mine to retire. More

I'm on my fourth Audi from Boardwalk and its predecessor, since 1997, and I've never had a bad experience with the service dept. Even though I just drove in on a Saturday morning, I was immediately recognize since 1997, and I've never had a bad experience with the service dept. Even though I just drove in on a Saturday morning, I was immediately recognized and handled with the same professionalism as always, by Andrew whom I had never dealt with. That being said, this is the first issue I've had with an Audi that was not covered by warranty/extended warranty, and the cost for a fairly insignificant repair was staggering. Although I'm extremely comfotable with Boardwalk service after all these years, I may have to explore other service options. More

Andrew was unbelievably friendly and even more helpful during my visit. I had opted out of an additional service because of the price, but Andrew threw in this service for me for free! I highly highly rec during my visit. I had opted out of an additional service because of the price, but Andrew threw in this service for me for free! I highly highly recommend Andrew and this dealership for service. More

it took three visits to finally get a good service advisor to fix the door on the ash tray of my Q5. Once I was put in contact with Andrew, the service was excellent! This review in no way reflects advisor to fix the door on the ash tray of my Q5. Once I was put in contact with Andrew, the service was excellent! This review in no way reflects Andrew's service, he would have received 5's across the board! Unfortunately, there is a scratch on the MMS screen from where they took it out to replace the door so I'll be back in to have that fixed! More

Everyone there is great! Everyone is eager to help and very friendly. David is always willing to answer all of my many questions, and just makes the experience that much more enjoyable! He always makes it very friendly. David is always willing to answer all of my many questions, and just makes the experience that much more enjoyable! He always makes it a point to say hello, no matter how busy. He treats all his customers this way. Thank you! More

I brought my vehicle in for an oil change and pollen filter replacement. As always, David welcomed me and took care of my service needs. David has always been very professional and made sure my service filter replacement. As always, David welcomed me and took care of my service needs. David has always been very professional and made sure my service was completed in a timely manner. Further more, he is the reason I continue to choose Boardwalk Audi of Plano as my preferred Dealership. I know I will always get the proper care for my vehicle here. More

David did a great job of getting me set up for appointment, with loaner, then getting in quick and getting me out in short order... Kept me appraised of where he was with the servicing. Exc appointment, with loaner, then getting in quick and getting me out in short order... Kept me appraised of where he was with the servicing. Excellent customer service! More