Audi Plano - Service Center

Great service, nice people, clean and friendly dealership. Nice loaner and ready for me when I arrived. Always good idea for the dealer to give you a loaner that is better than the car you bring dealership. Nice loaner and ready for me when I arrived. Always good idea for the dealer to give you a loaner that is better than the car you bring in for service. Great way to keep you interested in upgrading to newer year model or higher performance vehicle. Really good job. Price was a bit steep for what was basically an oil and filter change, but I am OK with it based on the overall service experience. More

David is always so helpful every time I come in. He is so friendly and makes sure the job gets done correctly, he's the best! friendly and makes sure the job gets done correctly, he's the best! More

Robert always works on my car is always friendly, knowlegable and efficient. He is quick to figure out what the proble is and fixes it every time. He is good at keeping me updated on what's going on knowlegable and efficient. He is quick to figure out what the proble is and fixes it every time. He is good at keeping me updated on what's going on and time expectations as well. More

Having never been here before I came in for service on my A3. All staff were very courteous, and the service manager went above and beyond doing service on my vehicle. The service loaner was great, and the A3. All staff were very courteous, and the service manager went above and beyond doing service on my vehicle. The service loaner was great, and they contacted me regularly with updates. I drove away satisfied and will be back. More

David Adame is by far the best service advisor I've ever had at any dealership. He and the rest of the Boardwalk team provide exceptional customer service! David is always friendly and helpful. I would b had at any dealership. He and the rest of the Boardwalk team provide exceptional customer service! David is always friendly and helpful. I would buy an Audi again in the future to continue to receive this 5 star service. More

I have never experienced such a wonderful, friendly and efficient experience as with Boardwalk Audi. I had previously spent thousands of dollars at Audi Dallas only to have my car experience the exact same efficient experience as with Boardwalk Audi. I had previously spent thousands of dollars at Audi Dallas only to have my car experience the exact same problems 3 months later. I had my car towed to Boardwalk Audi in hopes that they may do a better job. To put it simply, my expectations were beyond exceeded. Not only did they personally deliver a loaner car to me all the way in Dallas (they are located in Plano, a good 20 minutes away), they kept in constant contact with me the entire time. The best part was that they not only fixed the mistakes the other dealership made, but they also went to the trouble of contacting the regional director of Audi to ensure that I wouldn't have to pay for the same problem to be fixed twice. When I went to pick up my car, I was greeted by three smiling gentlemen who helped me out of the car as if I was royalty. I was offered coffee, tea, anything I so desired; the check-out process was quick, and I got to meet the fabulous team who I had been in contact with while my car was being repaired. I was reunited with my car and back on the road within minutes. I cannot express how thankful and impressed I am with such a wonderful dealership. They made what could have been a stressful experience a positive one; such a great way to start the holidays! I have seriously considered baking them a giant batch of cookies to express my appreciation. I will most definitely be driving the extra few miles to Boardwalk Audi for all of my future repairs and services, as they went the extra mile for me. Top notch work combined with an ever-present staff and congenial attitudes make this dealership the best I've ever had the pleasure of working with. More

I was told my engine was going out and I needed a new car. I brought my car in for a second opinion. Robert notice I had outstanding recalls on it and was able to fix my car for under $1500 as opposed to car. I brought my car in for a second opinion. Robert notice I had outstanding recalls on it and was able to fix my car for under $1500 as opposed to buying a new car or paying 6k for a new engine. With a couple bumps in the road I am back in business. For now. :) Fingers crossed! More

David Adame is great to work with, always make sure the service work is done correctly. I can't ask for a better service adviser to work with at Boardwalk Audi. service work is done correctly. I can't ask for a better service adviser to work with at Boardwalk Audi. More

I came in on the afternoon before Thanksgiving with what appeared to be a serious problem since the Q7 was under the control of a governor. David took me right in and made certain that I would receive a Q7 appeared to be a serious problem since the Q7 was under the control of a governor. David took me right in and made certain that I would receive a Q7 loaner since I had my kids and grandkids in for the holidsy. He said he would call on Monday- he was out Friday. He did as promised. He called early Monday afternoon, explained the problem and the way it was addressed, needing intelligence from Audi Germany. I picked up my newly washed vehicle an hour later. Given the holiday, this problem could not have been handled more quickly or more competently. More

I took in my 2002 A4 for service and after determining the bill for the repairs, decided to trade it in to buy a used car or lease a new car. Ended up talking to both Mitch and Craig when arriving. Craig the bill for the repairs, decided to trade it in to buy a used car or lease a new car. Ended up talking to both Mitch and Craig when arriving. Craig went through the process of leasing a car and did his absolute best to give me the best price available. He worked through several different car possibilities and down payment options. Craig and Mitch were great in finding everything they could to make sure I stayed within my budget and still get the great car I wanted. The same goes for Bruce when finalizing the deal. I highly recommend Boardwalk Audi and that is after buying my previous Audi at a different Audi dealership in the metroplex. I will be coming back to Craig and Boardwalk Audi when I need to get my wife a new car and when I want to trade up. More