Audi Plano - Service Center

The service department was "Top Notch". I noticed I had a screw in my tire, using the MMI the nearest dealership was Boardwalk, I drove in with no appointment, they ordered the tire, gave me noticed I had a screw in my tire, using the MMI the nearest dealership was Boardwalk, I drove in with no appointment, they ordered the tire, gave me a loaner and had it all fixed by the end of business. With the free car wash service I picked up my car alot cleaner than when I dropped it off. My Service Advisor Andrew Holguin was awesome!!! Gave me a tour of the service facilty, the waiting area and the sales floor, you expect that from the sales side, never from the service department.....will be getting all my services performed at Boardwalk. More

I continually receive great service from David and the team at Boardwalk. They are proof that exceptional customer service does exist! boardwalk customer for life team at Boardwalk. They are proof that exceptional customer service does exist! boardwalk customer for life More

I came to Boardwalk to get a service item taken care of on my vehicle and was met with consistently high levels of service. During the time they had my vehicle, they provided me a very nice loaner car and on my vehicle and was met with consistently high levels of service. During the time they had my vehicle, they provided me a very nice loaner car and contacted me at regular intervals to give me updates on the service. Robert Manning especially took the time to make sure I was happy with the service completed on my vehicle - even bringing out the tech that completed the service to explain what was done. I would highly recommend any and all Audi owners to bring their vehicles into Boardwalk. More

I love Boardwalk Audi. Their service is second to none, and David Adame is the consummate professional. I have known and have had the privilege of David's service for years, and I know that me any my Audis and David Adame is the consummate professional. I have known and have had the privilege of David's service for years, and I know that me any my Audis are all in good hands when David is on the case. Each time I visit I am delighted by the extraordinary friendliness and professionalism of staff, whether it is David Adame, David Walker in the service bay or Randy Thornton the service manager, Darren the chief mechanic, Jose Herrera, Carol, Alex or any other member of the Boardwalk Audi staff. It is because of this great service that I never think twice about where I will purchase my next automobile. More

It's always a pleasure to have my car serviced by your dealership. The staff is friendly and professional. The facility is outstanding. Having a loaner available is a huge benefit to me. On the do dealership. The staff is friendly and professional. The facility is outstanding. Having a loaner available is a huge benefit to me. On the downside, dropping $500 for an oil change and service inspection is tough to square with my effort to minimize transportation costs by driving a A3 TDI. Got to think about the value of the service vs. the cost. - R More

I have been to this dealership for service several times. Jared has been great. Staff super nice. I also bought my car there and the experience was as great as my returns for service. Jared has been great. Staff super nice. I also bought my car there and the experience was as great as my returns for service. More

I had purchased my CPO 2012 Q5 in mid November and after having others ride in my car, it was brought to my attention that one of the vents was loose and the back seat cup holder was missing a plastic piece having others ride in my car, it was brought to my attention that one of the vents was loose and the back seat cup holder was missing a plastic piece. I dropped my car off on a Friday morning and a loaner was waiting so I could head right into work with no delays. I was able to keep the loaner over the weekend and my car was ready on Tuesday morning. I also received a phone call from customer service asking how my experience was...so I absolutely love the follow up. Everything was great and convenient! More

David was very helpful and considerate. He found time for my car to get serviced immediately even without an appointment. I appreciate his approach to customer service. for my car to get serviced immediately even without an appointment. I appreciate his approach to customer service. More

This was my first Audi Experience for my A8L. (Which is my wife's vehicle) We also have a Lexus GX470 and a BMW Activehybrid 7 and I can say that the this experience was very much on par with the Lexus exp my wife's vehicle) We also have a Lexus GX470 and a BMW Activehybrid 7 and I can say that the this experience was very much on par with the Lexus experience and more. BMW has far to go with clients who own vehicles over $100K. I was very surprised that my loaner was another A8L. With Lexus or BMW I usually get the a base model. The service advisor David Adame was very accommodating and expectations were set and met. It truly makes me think about switching all my vehicles to Audi brand! Great vehicles and Great Service Teams. I also want to mention the valet personelle too. They did a terrific job checking my vehicle in. Thank you David Adame! More

Friendly professional sales and service. I've been able to developed a great relationship with David and Chris. I will be looking to purchase another vehicle from Boardwalk Audi. to developed a great relationship with David and Chris. I will be looking to purchase another vehicle from Boardwalk Audi. More