Audi Plano - Service Center

David Adame is by far the best service advisor I've ever had at any dealership. He and the rest of the Boardwalk team provide exceptional customer service! David is always friendly and helpful. I would b had at any dealership. He and the rest of the Boardwalk team provide exceptional customer service! David is always friendly and helpful. I would buy an Audi again in the future to continue to receive this 5 star service. More

I have never experienced such a wonderful, friendly and efficient experience as with Boardwalk Audi. I had previously spent thousands of dollars at Audi Dallas only to have my car experience the exact same efficient experience as with Boardwalk Audi. I had previously spent thousands of dollars at Audi Dallas only to have my car experience the exact same problems 3 months later. I had my car towed to Boardwalk Audi in hopes that they may do a better job. To put it simply, my expectations were beyond exceeded. Not only did they personally deliver a loaner car to me all the way in Dallas (they are located in Plano, a good 20 minutes away), they kept in constant contact with me the entire time. The best part was that they not only fixed the mistakes the other dealership made, but they also went to the trouble of contacting the regional director of Audi to ensure that I wouldn't have to pay for the same problem to be fixed twice. When I went to pick up my car, I was greeted by three smiling gentlemen who helped me out of the car as if I was royalty. I was offered coffee, tea, anything I so desired; the check-out process was quick, and I got to meet the fabulous team who I had been in contact with while my car was being repaired. I was reunited with my car and back on the road within minutes. I cannot express how thankful and impressed I am with such a wonderful dealership. They made what could have been a stressful experience a positive one; such a great way to start the holidays! I have seriously considered baking them a giant batch of cookies to express my appreciation. I will most definitely be driving the extra few miles to Boardwalk Audi for all of my future repairs and services, as they went the extra mile for me. Top notch work combined with an ever-present staff and congenial attitudes make this dealership the best I've ever had the pleasure of working with. More

I was told my engine was going out and I needed a new car. I brought my car in for a second opinion. Robert notice I had outstanding recalls on it and was able to fix my car for under $1500 as opposed to car. I brought my car in for a second opinion. Robert notice I had outstanding recalls on it and was able to fix my car for under $1500 as opposed to buying a new car or paying 6k for a new engine. With a couple bumps in the road I am back in business. For now. :) Fingers crossed! More

David Adame is great to work with, always make sure the service work is done correctly. I can't ask for a better service adviser to work with at Boardwalk Audi. service work is done correctly. I can't ask for a better service adviser to work with at Boardwalk Audi. More

I came in on the afternoon before Thanksgiving with what appeared to be a serious problem since the Q7 was under the control of a governor. David took me right in and made certain that I would receive a Q7 appeared to be a serious problem since the Q7 was under the control of a governor. David took me right in and made certain that I would receive a Q7 loaner since I had my kids and grandkids in for the holidsy. He said he would call on Monday- he was out Friday. He did as promised. He called early Monday afternoon, explained the problem and the way it was addressed, needing intelligence from Audi Germany. I picked up my newly washed vehicle an hour later. Given the holiday, this problem could not have been handled more quickly or more competently. More

I took in my 2002 A4 for service and after determining the bill for the repairs, decided to trade it in to buy a used car or lease a new car. Ended up talking to both Mitch and Craig when arriving. Craig the bill for the repairs, decided to trade it in to buy a used car or lease a new car. Ended up talking to both Mitch and Craig when arriving. Craig went through the process of leasing a car and did his absolute best to give me the best price available. He worked through several different car possibilities and down payment options. Craig and Mitch were great in finding everything they could to make sure I stayed within my budget and still get the great car I wanted. The same goes for Bruce when finalizing the deal. I highly recommend Boardwalk Audi and that is after buying my previous Audi at a different Audi dealership in the metroplex. I will be coming back to Craig and Boardwalk Audi when I need to get my wife a new car and when I want to trade up. More

had been a mercedes owner for the last 25 years and found the accommodating nature of this dealership far superior. had fnail in tire and they immediately offered to send car to me.decided to bring it in a the accommodating nature of this dealership far superior. had fnail in tire and they immediately offered to send car to me.decided to bring it in and found the promptness and professional service exemplary. loaner waiting for me and car ready as promised even though I asked for additional service they were a pleasure to deal with More

David Adame is absolutely the BEST Service Advisor I've ever worked with. He's very kind and ALWAYS has a smile on his face when you pull into the Audi Service department. He's very honest which makes him ever worked with. He's very kind and ALWAYS has a smile on his face when you pull into the Audi Service department. He's very honest which makes him very respectable and trustworthy. He makes my Audi experience great and it's a pleasure working with him! Teresa Joiner More

Absolutely the best car buying/maintenance experience I've ever had. David and the rest of the team go above and beyond every single time to give the best possible service. Best part is that they are ho I've ever had. David and the rest of the team go above and beyond every single time to give the best possible service. Best part is that they are honest with a girl who knows nothing about cars, and don't try to sell me on things I don't need. Honest, nice, wonderful all around. More

Another awesome experience at Boardwalk. Jared did a great job coordinating my 25,000 mile checkup for my A-6. He also provided information about tires, tire selection, and your price matching progr great job coordinating my 25,000 mile checkup for my A-6. He also provided information about tires, tire selection, and your price matching program. I will be purchasing my next set of tires from your dealership as a result. Your team is professional at every level. Thanks. More