Audi Plano - Service Center

I had purchased my CPO 2012 Q5 in mid November and after having others ride in my car, it was brought to my attention that one of the vents was loose and the back seat cup holder was missing a plastic piece having others ride in my car, it was brought to my attention that one of the vents was loose and the back seat cup holder was missing a plastic piece. I dropped my car off on a Friday morning and a loaner was waiting so I could head right into work with no delays. I was able to keep the loaner over the weekend and my car was ready on Tuesday morning. I also received a phone call from customer service asking how my experience was...so I absolutely love the follow up. Everything was great and convenient! More

David was very helpful and considerate. He found time for my car to get serviced immediately even without an appointment. I appreciate his approach to customer service. for my car to get serviced immediately even without an appointment. I appreciate his approach to customer service. More

This was my first Audi Experience for my A8L. (Which is my wife's vehicle) We also have a Lexus GX470 and a BMW Activehybrid 7 and I can say that the this experience was very much on par with the Lexus exp my wife's vehicle) We also have a Lexus GX470 and a BMW Activehybrid 7 and I can say that the this experience was very much on par with the Lexus experience and more. BMW has far to go with clients who own vehicles over $100K. I was very surprised that my loaner was another A8L. With Lexus or BMW I usually get the a base model. The service advisor David Adame was very accommodating and expectations were set and met. It truly makes me think about switching all my vehicles to Audi brand! Great vehicles and Great Service Teams. I also want to mention the valet personelle too. They did a terrific job checking my vehicle in. Thank you David Adame! More

Friendly professional sales and service. I've been able to developed a great relationship with David and Chris. I will be looking to purchase another vehicle from Boardwalk Audi. to developed a great relationship with David and Chris. I will be looking to purchase another vehicle from Boardwalk Audi. More

They always provide wonderful fast service. We would recommend this dealership to our friends. When you pull up they immediately know who you are. They offer loaner cars and have your repairs complete recommend this dealership to our friends. When you pull up they immediately know who you are. They offer loaner cars and have your repairs completed quickly. More

Robert and the staff found a dangerous condition in my tire as well as addresses a strut issue all on a short test drive. The work was done quickly and made a huge difference in the car pergormace. I high tire as well as addresses a strut issue all on a short test drive. The work was done quickly and made a huge difference in the car pergormace. I highly recommend boardwalk and robert. More

Great service, nice people, clean and friendly dealership. Nice loaner and ready for me when I arrived. Always good idea for the dealer to give you a loaner that is better than the car you bring dealership. Nice loaner and ready for me when I arrived. Always good idea for the dealer to give you a loaner that is better than the car you bring in for service. Great way to keep you interested in upgrading to newer year model or higher performance vehicle. Really good job. Price was a bit steep for what was basically an oil and filter change, but I am OK with it based on the overall service experience. More

David is always so helpful every time I come in. He is so friendly and makes sure the job gets done correctly, he's the best! friendly and makes sure the job gets done correctly, he's the best! More

Robert always works on my car is always friendly, knowlegable and efficient. He is quick to figure out what the proble is and fixes it every time. He is good at keeping me updated on what's going on knowlegable and efficient. He is quick to figure out what the proble is and fixes it every time. He is good at keeping me updated on what's going on and time expectations as well. More

Having never been here before I came in for service on my A3. All staff were very courteous, and the service manager went above and beyond doing service on my vehicle. The service loaner was great, and the A3. All staff were very courteous, and the service manager went above and beyond doing service on my vehicle. The service loaner was great, and they contacted me regularly with updates. I drove away satisfied and will be back. More