Audi Plano - Service Center

TDI Customer Loyalty Package -No Clue; No Help. Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. A Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. Arrived and was told by service that I had to go to sales. Told the young woman behind the sales reception desk what I needed, and her face went blank. She said she would find out what to do from the general manager. She returned and told me that the GM said that the ONE person at the dealership with the ability to activate the TDI Loyalty Package materials was not there and that I would "just have to come back on Monday." More

Great service Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Ross is professional, competent, courteous, and represents superbly what customer service is about. Thank you for a job well done! More

I lost my stuff in the service center Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to ge Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to get my windshield noise fixed without taking out any of my stuff off the car (mistake on my part) as it was supposed to be a short term repair. When i got back home, i was surprised to see my watch which went missing, a bunch of quarters under the arm rest (they left a couple in there) and a gift card (they took the gift card and left the empty pouch). I took this up with the service manager who was unable to find any clues with their limited Video surveillance and was sorry for whatever happened and can file a police complaint if i like and thats about it. My watch ( gift from my wife on our wedding) will never be recovered. Just thought this review might help someone before they visit this dealership. More

Pathetic Customer Service I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4 I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4:30pm on a wednesday evening. I explained to the rep. about the issue. A mechanic took a quick look and tells me it's working. But apparently, he was checking the charger port instead of the RIM. the rep totally misinterpreted what I just explained. anyways, the mechanic says that it will take some time to fix. Mechanic left the scene. Now the Rep takes my # and says someone will call me for an appointment. Why couldn't you make an appointment on the spot? Why do I have to wait for a call to make an appointment? The very next day I get a call from Audi Plano service dept. First thing she says " Hello Mr. ABC, your car is ready to pick up!" I was really irritated that I did not even drop my car. Finally, she made an appointment. I bring my car. Sherry Parker is the service adviser. We talked about the issue and she had me waiting on the sitting area for a loaner car. after waiting around 45 minutes when I went and asked for the status..she totally forgot about me. Then she managed a loaner which is really filthy , stinky. I hopped in to the loaner and there were two empty starbucks bottle on the front row and one empty Yahoo Milkshake bottle in the back seat. the whole car smells like raw fish. Apparently they did not detail the car. So I have the loaner now...day1 passes by...day 2 passes bay...on day 3 I called for a status. Sherry doesn't have a business card or direct number. I had to call the main line and ask for her. and I always left VM and then she called me saying that it needs a part that will be procured from Germany and will take 3 weeks. I picked up my car. Again, i never heard from them and I had to call the main number again on 4th week. So n So says that your part is already here and transferred me to Sherry. They first thing Sherry says when is a good time to drop by. I was upset that i had to call everytime for a status. so we made an appointment for saturday noon. Friday I get an email from Audi that my appointment is all set for 2pm. I had to call the main number again and told them we agreed for 12pm not 2pm. anyways, I showed up on saturday noon and Sherry says so you engine has a loud noise? I was like totally frustrated and told her that it's the RIM of the car-charger-port that does not illuminate anymore. She is totally clueless. then I have to explain again and she recalled her memories. She says it will take an hour and if I wanted to wait. I asked for a loaner so that I could grab my lunch in between. Guess what? she never called me . when i called the Main number again around 5pm or so as I did not receive any phone calls, the main receptionist says that service dept. is already close. My work ID is in my car. and now I can't get it until monday. Monday I called twice (again the Main number). Everytime I call, receptionist says they are busy if I like to leave my number and Sherry will update. then I emailed Sherry as well for an update. no response. Tuesday I just showed up at the front desk and did not even talk to Sherry. picked up my car. Upon signing off the papers at the front desk; the lady gave me a survey. As I was filling that out , Sherry shows up and says why am I giving her negative review. I did not bother to explain. just picked the car and left the dealership! I had cars from BMW, Lexus , Acura and Infiniti. This dealership is no where near to the others as far as services. WORST SERVICE ADVISER , WORST MANAGEMENT. I have decided to take the car to AUDI at dallas for my next visits. and I am done with AUDI as well. More

Worst Service Department in the Audi brand We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for the repair. We will not buy another Audi due to the lack of professionalism and integrity we experienced there. We also own a BMW, and we are consistently treated like valued clients when we have our car serviced there. This Audi Plano dealership is now owned by AutoNation, and we will never go back. More

Worst dealership around I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that mor I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that morning at 7:00 am to we don't show you have an appointment and wouldn't have a loaner car. I was pissed to say the least but rescheduled for the following week and called the day before to make sure they would have a loaner and told the lady if you had a problem here is my number and call with any problem. I showed up and they said we tried to call and let you know we didn't have a loaner. It was a previous cell number and I explained I had left my number and this wasn't a good excuse. So once again they didn't bother to help and weren't concerned I has wasted two times of trying so I told them I was done with that dealership and would never be back. I got on the phone and called Dallas Audi whom I didn't buy from and they were more than courteous and just dropped my car off and received a loaner. I had bought an Audi and a Porsche, and a used BMW from Plano and this is the kind of service I received. I will never under any circumstances buy another car nor give them a rating other than POOR. You buy the type of car you should be treated with upscale service and this place is the absolute worse. By the way they just called last night and wanted to know if I still wanted to get my car serviced because they had a loaner 3 weeks after I started the process. More

Be VERY Careful I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with the tire. Low and behold,my son ran over a nail going through a construction zone and Plano Audi was the closest dealership. He wasn't wanting to drive back through traffic, etc on a donut so he took the tire in and left it with the dealership. When he got the call the next day, we were told that the charge to replace the tire that was under 100% warranty (FYI- the tire didn't even have 5,000 miles on it yet) was $70 and change. When he asked why, he was told we were responsible for taxes, labor and the pro-rated cost of the tire. Now, is where I got involved. I called and spoke to Randy in Service and was told that my son was given incorrect information, the tire is covered at 100% but the cost of the tire is $135 and I paid $163 per tire plus taxes and labor. Now, I'm not opposed to paying the taxes and labor but I am opposed to paying a mark up that's on a tire that I should have bought elsewhere. And when I asked where that additional $30 charge is going because we both know it wasn't going to the manufacturer, I was told "I don't know ma'am, it's just the difference in the tire cost". Not to mention that this is a tire I was just told was covered at 100% for the first year. Baloney, it may only $30 but I know I'm not the first person this has happened to and I won't be the last. I also mentioned that I could have bought tires any place else and the tire would have been replaced with zero cost to me. Randy's response "I don't care ma'am". Next time, I'll buy from another company and get the true 100% road coverage. We've also decided against buying a new Audi A-5. Congratulations Audi of Plano, you just ruined the Audi experience! More

Audi Service Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have. More

Mechanic - Above & Beyond Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still trav Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still traveling. Was concerned that I had not had problems since our reception via phone was spotty as I was in a mountainous region with no Audi dealership near. Reassured me that I would not get stranded. More

5,000 Mile Warranty Service I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to da I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to date on how long it would take. They also do a nice job of washing and detailing your car if you choose to wait to have it done. I recommend asking how long that part takes just in case there is a back up. More