Audi Plano - Service Center

Yomi is your guy! He was very knowledgeable and understanding to my needs/wants. If you’re in the market, reach out to Yomi @ Audi Plano. understanding to my needs/wants. If you’re in the market, reach out to Yomi @ Audi Plano. More

They wanted 1000 dollars for a licence plate installation. I talked to the manager and he was telling me that this is an ok price. Went to an Audi dealer nearby and they did it for FREE. installation. I talked to the manager and he was telling me that this is an ok price. Went to an Audi dealer nearby and they did it for FREE. More

Hunter. Hunter. Hunter. This gentleman is amazing. Every time I need service done on my S5 he has taking great care of me. I had a issue where I had to go get emergency service done on my car at another Aud time I need service done on my S5 he has taking great care of me. I had a issue where I had to go get emergency service done on my car at another Audi location. Called Hunter (Service Manager) he put me in a car and assisted the other Audi location with my car. Not only does Hunter make you feel important he takes care of you like family. Hunter if you get to see this you made sure this Veteran (Army) will be a lifetime customer. Also there is a gentleman that handles finance sad I can't remember his name at the time. He has a love for Peru like I do. Everytime he always check to make sure I am taking care of also. More

Warranty repairs ...or not On Sunday traveling I started my trusty Audi and was greeted with a Check Engine and glow plug light. This concerned me so much that I thought it best On Sunday traveling I started my trusty Audi and was greeted with a Check Engine and glow plug light. This concerned me so much that I thought it best to go to the nearest dealership. Sadly I chose this place. After a normal check in, the service stopped. I was notified that my previous warranty repair was broken and surely the other dealer must have done shoddy work. Six months ago and 10k miles ago. After refusing to warranty by the service manager I was sent on my way. I will have the warranty repair done at my normal dealership tomorrow with the same standard of service I have always enjoyed. I will not ever return to or do business with this dealership nor recommend to anyone as the value of that 5 to 6 hundred dollar part was far more important to them than my health or satisfaction. More

Audi plano A4 service 55k Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire-rotate and Wheel balancing (which was never done) They promised a refund for Tire works that was never done. But later realized that they cheated me, I never got my refund. Please stay away from Audi-Plano-Service. More

I had a great experience at Audi Plano! I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was very attentive to my needs and was incredibly knowledgeable about all of the features Audi has to offer. If i shopped at Audi Plano first, I might not have gone anywhere else. I love my Q5! More

Service is low star Poor quality service center, mediocre for luxury cars and whole set up as well as experience at the service is 1 star. Unfortunately we have to bring Poor quality service center, mediocre for luxury cars and whole set up as well as experience at the service is 1 star. Unfortunately we have to bring car to this dealer as It is nearer. Paid 5000 For Audi care and protection for nothing. They will just rip you off saying read the policy. Next time should try Audi Dallas. Also most dealers services call to find out experience with them, but not with this dealer. More

Recommending service /replacements not required I have owned Audi A4 for 12 years and got it serviced at Boardwalk Audi and the same advisors provided great service. Every time they suggested a big I have owned Audi A4 for 12 years and got it serviced at Boardwalk Audi and the same advisors provided great service. Every time they suggested a big repair I got a second opinion and it matched and I started trusting them.Then the mgmt changed I believe. In 2013 they suggested I sell my A4 for a new Audi and they will give Audi Loyalty discount. They suggested I go and sell it with Carmax for better price. I did that and came back the next week to buy a Q5 and guess what ?? They told me I can not get Audi Loyalty discount anymore since I don't own an Audi any longer. Another incident on my Q5 service ... I took my car for service last december ( Dec 2015 ) . They performed service and told me my brakes were OK. Around April 2016 my Q5 started giving brake noise. I took my Q5 for state inspection at Audi Plano and after getting it inspected they told me I need to replace all 4 brake pads for $1550 . I could not believe my brake pads were already gone. So I got my car back and checked with another Audi dealer for the price and I got the same $1500 quote but they mentioned that the odds of all 4 brakes needing replacement at the same time are very low. I did not want to drive far so I went back to Audi Plano mentally prepared to spend $1500 . I drove around 800 miles between those visits . Then I hear that since I did not replace the brakes when they suggested ( 800 miles back ) I need to replace my rotors as well and the total cost is now $2200. I realized something is very wrong and took my car back and drove to another Audi dealer . They looked at it for 90 minutes and came back and told me the brakes and rotors are both fine and they don't need replacement. In fact they told me the brake noise was related to recall on Q5 and fixed it for free . Now I am very disappointed with Audi Plano after being a loyal customer for 16 years. I feel they tried to cheat me and worst part is that it was with the same advisor I worked with for last 16 years. More

TDI Customer Loyalty Package -No Clue; No Help. Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. A Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. Arrived and was told by service that I had to go to sales. Told the young woman behind the sales reception desk what I needed, and her face went blank. She said she would find out what to do from the general manager. She returned and told me that the GM said that the ONE person at the dealership with the ability to activate the TDI Loyalty Package materials was not there and that I would "just have to come back on Monday." More

Great service Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Ross is professional, competent, courteous, and represents superbly what customer service is about. Thank you for a job well done! More