Audi Plano - Service Center

Be VERY Careful I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with I bought four (4) new tires from DFW Audi and was told that for the first year, there is a 100% coverage/replacement if anything should go wrong with the tire. Low and behold,my son ran over a nail going through a construction zone and Plano Audi was the closest dealership. He wasn't wanting to drive back through traffic, etc on a donut so he took the tire in and left it with the dealership. When he got the call the next day, we were told that the charge to replace the tire that was under 100% warranty (FYI- the tire didn't even have 5,000 miles on it yet) was $70 and change. When he asked why, he was told we were responsible for taxes, labor and the pro-rated cost of the tire. Now, is where I got involved. I called and spoke to Randy in Service and was told that my son was given incorrect information, the tire is covered at 100% but the cost of the tire is $135 and I paid $163 per tire plus taxes and labor. Now, I'm not opposed to paying the taxes and labor but I am opposed to paying a mark up that's on a tire that I should have bought elsewhere. And when I asked where that additional $30 charge is going because we both know it wasn't going to the manufacturer, I was told "I don't know ma'am, it's just the difference in the tire cost". Not to mention that this is a tire I was just told was covered at 100% for the first year. Baloney, it may only $30 but I know I'm not the first person this has happened to and I won't be the last. I also mentioned that I could have bought tires any place else and the tire would have been replaced with zero cost to me. Randy's response "I don't care ma'am". Next time, I'll buy from another company and get the true 100% road coverage. We've also decided against buying a new Audi A-5. Congratulations Audi of Plano, you just ruined the Audi experience! More

Audi Service Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have Service department has been excellent in explaining work performed and quality of work. David does a great job of answering any questions that I have. More

Mechanic - Above & Beyond Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still trav Answered my questions via phone when I was traveling home for an emergency. Called me after hours to check to see if I was OK while I was still traveling. Was concerned that I had not had problems since our reception via phone was spotty as I was in a mountainous region with no Audi dealership near. Reassured me that I would not get stranded. More

5,000 Mile Warranty Service I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to da I had a scheduled time for my first service on my Q5 and everything was done promptly and efficiently. Scotty was very good about keeping my up to date on how long it would take. They also do a nice job of washing and detailing your car if you choose to wait to have it done. I recommend asking how long that part takes just in case there is a back up. More

I brought my car in and simply thought the blinker light was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my option was out. It ended up the whole part was bad. I had a Doctor's apt to get to and David Adame was able to explain everything to me, give me my options, and get it fixed in time for me to make it to my appt. He is a knows his product, extremely professional, and a very nice guy. I will go back to do business with him again! Paige Patrick-Addison More

First Rate Service A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that ther A couple years ago I had a very bad experience with one of the service agents here and took my business elsewhere. Today, I am happy report that there have been impressive improvements in the service department. I was more than satisfied with my experience today. When you spend all that money to own an Audi you expect top notch treatment when you come in for service. I don't think I could have been more impressed than I was today. Kudos to Audi Plano for getting it right; I'm glad I gave them another chance. More

David is a fantastic service advisor - no matter if it is for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. for a routine service or recently collision event caused $3800 worth of undercarriage damage. His communication and availability is so appreciated. Always greets his clients with a genuine smile and gets me out the door with a loaner in no time. I am a customer of David's for life! More

I have used this service center multiple times only because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and because it's the closest to my house. If I had another option I would not use them for service. On one service visit I was told my car was ready and when I went to pick it up it was in fact not ready. The female staff working in the service center is not very friendly. When I call to make an appointment I have to schedule weeks out to get a loaner or else be stranded at the dealership for hours waiting. My last service I scheduled my appointment 3 weeks out because when I made my appointment I was told I had to in order to get a loaner but when I showed up I was told a loaner was not available for me even though I saw multiple loaner cars parked in the lot not being used. More

My battery had died, so I had to use Audi Roadside Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to Service for a jump. They were prompt and within an hour I was able to drive to the dealership for service. Unfortunately due to turnover, I had to wait 15-20 minutes until I could get a new service adviser. I was assigned Randy Owen who was very friendly and apologized for the delay. He quickly took my information and had someone drive me to work. The one major downside to using this dealer is that they don't have many loaner cars available. Luckily my issue was minor because I was told they were completely booked out for 2 weeks. More

David is the best service advisor I have had and I have owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very owned Mercedes, BMW, Lexus, Toyota, Honda, Nissan. David ensures that a loaner is ready, he keeps me up to date and on my last service he worked very hard with my warranty company to get them to cover the cost of repair. He does his best to provide me options and only works on the items that require service but never pushes me to get them, A great service advisor More