Audi Plano - Service Center

Audi plano A4 service 55k Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire Hi I took my 2011 Audi A4 for a 55000 miles service. Bill came up to 2000$. (Oil change, coolant, brake fluid) I was over billed 300+$ for Tire-rotate and Wheel balancing (which was never done) They promised a refund for Tire works that was never done. But later realized that they cheated me, I never got my refund. Please stay away from Audi-Plano-Service. More

I had a great experience at Audi Plano! I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was I shopped around at several dealerships as most car buyers do, and was exceptionally pleased by the service I received from salesman Joe Peer. He was very attentive to my needs and was incredibly knowledgeable about all of the features Audi has to offer. If i shopped at Audi Plano first, I might not have gone anywhere else. I love my Q5! More

Service is low star Poor quality service center, mediocre for luxury cars and whole set up as well as experience at the service is 1 star. Unfortunately we have to bring Poor quality service center, mediocre for luxury cars and whole set up as well as experience at the service is 1 star. Unfortunately we have to bring car to this dealer as It is nearer. Paid 5000 For Audi care and protection for nothing. They will just rip you off saying read the policy. Next time should try Audi Dallas. Also most dealers services call to find out experience with them, but not with this dealer. More

Recommending service /replacements not required I have owned Audi A4 for 12 years and got it serviced at Boardwalk Audi and the same advisors provided great service. Every time they suggested a big I have owned Audi A4 for 12 years and got it serviced at Boardwalk Audi and the same advisors provided great service. Every time they suggested a big repair I got a second opinion and it matched and I started trusting them.Then the mgmt changed I believe. In 2013 they suggested I sell my A4 for a new Audi and they will give Audi Loyalty discount. They suggested I go and sell it with Carmax for better price. I did that and came back the next week to buy a Q5 and guess what ?? They told me I can not get Audi Loyalty discount anymore since I don't own an Audi any longer. Another incident on my Q5 service ... I took my car for service last december ( Dec 2015 ) . They performed service and told me my brakes were OK. Around April 2016 my Q5 started giving brake noise. I took my Q5 for state inspection at Audi Plano and after getting it inspected they told me I need to replace all 4 brake pads for $1550 . I could not believe my brake pads were already gone. So I got my car back and checked with another Audi dealer for the price and I got the same $1500 quote but they mentioned that the odds of all 4 brakes needing replacement at the same time are very low. I did not want to drive far so I went back to Audi Plano mentally prepared to spend $1500 . I drove around 800 miles between those visits . Then I hear that since I did not replace the brakes when they suggested ( 800 miles back ) I need to replace my rotors as well and the total cost is now $2200. I realized something is very wrong and took my car back and drove to another Audi dealer . They looked at it for 90 minutes and came back and told me the brakes and rotors are both fine and they don't need replacement. In fact they told me the brake noise was related to recall on Q5 and fixed it for free . Now I am very disappointed with Audi Plano after being a loyal customer for 16 years. I feel they tried to cheat me and worst part is that it was with the same advisor I worked with for last 16 years. More

TDI Customer Loyalty Package -No Clue; No Help. Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. A Called to confirm that the TDI package could be activated. Was told by dealership that I just had to bring the materials to the service department. Arrived and was told by service that I had to go to sales. Told the young woman behind the sales reception desk what I needed, and her face went blank. She said she would find out what to do from the general manager. She returned and told me that the GM said that the ONE person at the dealership with the ability to activate the TDI Loyalty Package materials was not there and that I would "just have to come back on Monday." More

Great service Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Great customer service by Ross Linden and his team. I would highly recommend to contact Ross Linden when bringing a vehicle for service at Audi Plano. Ross is professional, competent, courteous, and represents superbly what customer service is about. Thank you for a job well done! More

I lost my stuff in the service center Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to ge Avoid this dealership!! For Once, i had to write this review so that people be aware of this service center. I left my A6 at this facility to get my windshield noise fixed without taking out any of my stuff off the car (mistake on my part) as it was supposed to be a short term repair. When i got back home, i was surprised to see my watch which went missing, a bunch of quarters under the arm rest (they left a couple in there) and a gift card (they took the gift card and left the empty pouch). I took this up with the service manager who was unable to find any clues with their limited Video surveillance and was sorry for whatever happened and can file a police complaint if i like and thats about it. My watch ( gift from my wife on our wedding) will never be recovered. Just thought this review might help someone before they visit this dealership. More

Pathetic Customer Service I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4 I Purchased a 2015 Audi a3. Recently the RIM around of the car-charger-port went on me. It is supposed to illuminate. anyways, I stopped by around 4:30pm on a wednesday evening. I explained to the rep. about the issue. A mechanic took a quick look and tells me it's working. But apparently, he was checking the charger port instead of the RIM. the rep totally misinterpreted what I just explained. anyways, the mechanic says that it will take some time to fix. Mechanic left the scene. Now the Rep takes my # and says someone will call me for an appointment. Why couldn't you make an appointment on the spot? Why do I have to wait for a call to make an appointment? The very next day I get a call from Audi Plano service dept. First thing she says " Hello Mr. ABC, your car is ready to pick up!" I was really irritated that I did not even drop my car. Finally, she made an appointment. I bring my car. Sherry Parker is the service adviser. We talked about the issue and she had me waiting on the sitting area for a loaner car. after waiting around 45 minutes when I went and asked for the status..she totally forgot about me. Then she managed a loaner which is really filthy , stinky. I hopped in to the loaner and there were two empty starbucks bottle on the front row and one empty Yahoo Milkshake bottle in the back seat. the whole car smells like raw fish. Apparently they did not detail the car. So I have the loaner now...day1 passes by...day 2 passes bay...on day 3 I called for a status. Sherry doesn't have a business card or direct number. I had to call the main line and ask for her. and I always left VM and then she called me saying that it needs a part that will be procured from Germany and will take 3 weeks. I picked up my car. Again, i never heard from them and I had to call the main number again on 4th week. So n So says that your part is already here and transferred me to Sherry. They first thing Sherry says when is a good time to drop by. I was upset that i had to call everytime for a status. so we made an appointment for saturday noon. Friday I get an email from Audi that my appointment is all set for 2pm. I had to call the main number again and told them we agreed for 12pm not 2pm. anyways, I showed up on saturday noon and Sherry says so you engine has a loud noise? I was like totally frustrated and told her that it's the RIM of the car-charger-port that does not illuminate anymore. She is totally clueless. then I have to explain again and she recalled her memories. She says it will take an hour and if I wanted to wait. I asked for a loaner so that I could grab my lunch in between. Guess what? she never called me . when i called the Main number again around 5pm or so as I did not receive any phone calls, the main receptionist says that service dept. is already close. My work ID is in my car. and now I can't get it until monday. Monday I called twice (again the Main number). Everytime I call, receptionist says they are busy if I like to leave my number and Sherry will update. then I emailed Sherry as well for an update. no response. Tuesday I just showed up at the front desk and did not even talk to Sherry. picked up my car. Upon signing off the papers at the front desk; the lady gave me a survey. As I was filling that out , Sherry shows up and says why am I giving her negative review. I did not bother to explain. just picked the car and left the dealership! I had cars from BMW, Lexus , Acura and Infiniti. This dealership is no where near to the others as far as services. WORST SERVICE ADVISER , WORST MANAGEMENT. I have decided to take the car to AUDI at dallas for my next visits. and I am done with AUDI as well. More

Worst Service Department in the Audi brand We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for We took our Audi A6 to this dealership for a repair. We were completely dissatisfied with the way we were treated, and we took our car elsewhere for the repair. We will not buy another Audi due to the lack of professionalism and integrity we experienced there. We also own a BMW, and we are consistently treated like valued clients when we have our car serviced there. This Audi Plano dealership is now owned by AutoNation, and we will never go back. More

Worst dealership around I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that mor I recently went online to get my car serviced on a Thursday and stated I needed a loaner car and got confirmation they received and showed up that morning at 7:00 am to we don't show you have an appointment and wouldn't have a loaner car. I was pissed to say the least but rescheduled for the following week and called the day before to make sure they would have a loaner and told the lady if you had a problem here is my number and call with any problem. I showed up and they said we tried to call and let you know we didn't have a loaner. It was a previous cell number and I explained I had left my number and this wasn't a good excuse. So once again they didn't bother to help and weren't concerned I has wasted two times of trying so I told them I was done with that dealership and would never be back. I got on the phone and called Dallas Audi whom I didn't buy from and they were more than courteous and just dropped my car off and received a loaner. I had bought an Audi and a Porsche, and a used BMW from Plano and this is the kind of service I received. I will never under any circumstances buy another car nor give them a rating other than POOR. You buy the type of car you should be treated with upscale service and this place is the absolute worse. By the way they just called last night and wanted to know if I still wanted to get my car serviced because they had a loaner 3 weeks after I started the process. More