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Audi Plano - Service Center

Plano, TX

4.8
435 Reviews

435 Reviews of Audi Plano - Service Center

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December 28, 2022

The service center was very clean and the check-in and checkout process was seamless. Staus updates are sent via text and a video of the technicians' recommendations is also sent. Excellent service and More

by GJPers
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bryan
Jan 01, 2023 -

Audi Plano responded

Hi, thank you for your positive review. We're happy to have been of service to you. Don't hesitate to call us if you ever need anything. Be safe on the road!

December 26, 2022

All aspects of my car’s service and my customer care by the my dealer representative were excellent. More

by Larry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Bush
Dec 27, 2022 -

Audi Plano responded

Hi Larry, it is great to read such wonderful comments about your recent experience with us! If you ever need help, just give us a call. Happy motoring!

December 21, 2022

Not a great customer service at all. I have owned multiple cars and this is the worse customer service so far. More

by naikchintan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Not sure. He didn’t even introduce
Dec 26, 2022 -

Audi Plano responded

Hi, we appreciate you taking the time to respond. The staff at Audi Plano take our reviews very seriously. If you are willing, please call our General Manager at (972) 249-0905 for further assistance with moving forward. Thank you for leaving your feedback, and we hope to hear from you in the future.

December 19, 2022

Abdull Shah was my service advisor and he was very proffessional, personal and attentive. Great! More

by Tim Callahan
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Abdull Shah
Dec 22, 2022 -

Audi Plano responded

Hi Tim, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Don't hesitate to call us if you ever need anything. Be safe on the road!

September 28, 2022

I have to say that I did not knew my experience buying a car was going to be this amazing! Kassandra took so good care of me, was very patient, understanding of my needs request of exactly what I wanted. Co More

by Valeryne Baez
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Moran
Oct 04, 2022 -

Audi Plano responded

Hello there! We are pleased to hear you had such a positive experience with us. We appreciate your recommendation of Audi Plano and we hope to be of service again in the future.

September 20, 2022

Audi Plano is a great place - A wide variety of fantastic cars in stock,- I enjoyed working with Gino, a really knowledgeable, friendly, no-pressure sales manager - I don’t think there was anything about th More

by K- 22-45-67
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gino Bresolin
Sep 23, 2022 -

Audi Plano responded

Hi, we set high expectations for ourselves so it’s gratifying to hear you had a great experience with us. Feel free to stop by if you ever need any more help.

September 20, 2022

Took my 2018 Audi A4 for 40K service. I was so impressed from the second I walked in and was greeted by my advisor Gilbert. He was professional, extremely helpful and always kept me up t More

by Osmanh2000
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Gilbert
Sep 24, 2022 -

Audi Plano responded

Hi, we're happy you found our staff to be so supportive during your experience here at Audi Plano. If you have any further questions, please give us a call. We're always happy to help!

September 19, 2022

Kassandra was absolutely amazing to work with! I couldn’t recommend her enough! If you ever come here please ask for Kassandra. She will take better care of you than anyone else! She’s personable More

by Natasha
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra
Sep 23, 2022 -

Audi Plano responded

Hi Natasha, thank you for your kind review; we are happy to pass along your comments to the team here at Audi Plano! Feel free to stop by if you ever need any more help.

September 17, 2022

Kasandra is super awesome in her knowledge of Audi cars and cares about her clients what’s best! Appreciate her help and now thinking of buying a new car tomorrow! More

by Molife310
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kassandra Moran
Sep 21, 2022 -

Audi Plano responded

Hello, our Staff is dedicated to providing all our guests with outstanding customer service and quality work you can trust! Thank you so much for being one of our valued guests and we look forward to your next visit! Take care!

July 15, 2022

Had a great experience at Audi Plano working with Yomi! He was very helpful and knowledgeable and made the process very easy More

by bflood1113
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Yomi
Jul 19, 2022 -

Audi Plano responded

Hi, we're happy to hear you had such a positive experience with our team! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

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