Audi Plano - Service Center

Great people and great service. They did a good job and completed it in a timely manner. James was awesome! They did a good job and completed it in a timely manner. James was awesome! More

Service manager was great very responsive and helpful. Was disappointed to see that my car hadn’t been washed, vacuumed, or detailed when I got it back despite having it for almost a week and me specific Was disappointed to see that my car hadn’t been washed, vacuumed, or detailed when I got it back despite having it for almost a week and me specifically requesting that it was washed/vacuumed. More

I absolutely love my 2020 Audi S6! Wonderful staff, very professional. Kept me updated the progress while my car was being serviced. Wonderful staff, very professional. Kept me updated the progress while my car was being serviced. More

This dealership is very reliable, responsive, accurate, helpful, courteous, dependable, reliable, comfortable, respectful, informative, dependable. helpful, courteous, dependable, reliable, comfortable, respectful, informative, dependable. More

I had a noise in my car and I consulted with Michael and he immediately told me to go to the dealer and he solved my problem immediately Excellent customer service he immediately told me to go to the dealer and he solved my problem immediately Excellent customer service More

I LOVE the people at Audi! ! They are very pleasant to be around! Bryan helped me out so much and was able to get me a loan car for work when crucially needed because my car was ! They are very pleasant to be around! Bryan helped me out so much and was able to get me a loan car for work when crucially needed because my car was taking longer than needed but also it was peak time so it was no one’s fault it was taking longer! Great service, great people I love going in knowing I’m taken care of and talking with the sales people. More

I bought the car w 6000 miles on it, and it should have had much warranty remaining. HOWEVER unknown to me, the previous owner put a Tune on it. So this voids the warranty. I don't like it but understand had much warranty remaining. HOWEVER unknown to me, the previous owner put a Tune on it. So this voids the warranty. I don't like it but understand. BUT, why would a Tune on the motor void warranty on.......say a seat heater? or a park sensor. It so happens I had a park sensor go out and I thought that would be covered.....it was not because the installation of the Tune was "close to" the sensor and MAY have caused issue....or Maybe its a rock chip on the sensor? NOT covered. Talking to Audi Dealers in other cities, where I personally know people in Audi Service THEY said they would have warrantied everything even the PCV valve earlier regardless of the Tune.. So as you can imagine Audi "Plano" has left a bad taste in my mouth. Let me be clear, my service Rep, was Awesome, this was not in his hands. Also, another big problem I have, the park sensor was not covered, it is $525......the SAME part number at www.audiparts.com is $68, the breakdown from Audi plano, The part (sensor) $325 plus 1952P Frieght $200. First,,,,$68 vs $325...really and what is this $200 Freight. So, you can see my frustration ? FYI, Plano Audi, for this sensor, $525 parts, $1000 labor (same pay rate as the average neurosurgeon in Dallas by the way) Total, $1525. Using the SAME OEM parts, two other VERY qualified shops......$380 to $414. You know, if Audi charged $1525 and everywhere else was $1200, that would be suspect but understandable, however a 400 plus percent mark up....I can't think of a phrase to describe this. More

Service is helpful. Everyone is friendly. Communication is awesome. Very appreciative of the team members. The only reason it is not a 5 star is because their loaner car Everyone is friendly. Communication is awesome. Very appreciative of the team members. The only reason it is not a 5 star is because their loaner cars seem to never be available. At least 20 days out - from my understanding, in a pinch if you needed a loaner because of car troubles you’d be on the short stick for some time. Not the team members fault, just to rate the dealer as a whole. More

Good location and they have been very polite over the years. Veniamin was Great in helping and explaining everything years. Veniamin was Great in helping and explaining everything More

The service I received for my Audi RS6 Avant was perfect. James was my service advisor. He was ready for me when I arrived and the car was ready when promised. I couldn't expect anything more than that. James was my service advisor. He was ready for me when I arrived and the car was ready when promised. I couldn't expect anything more than that. I can recommend Audi Plano Service without reservation. More