Audi Plano

BEWARE OF BUYING ANYTHING HERE, MOST ESPECIALLY AN EV! ! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time ! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time we have owned it (1 year), and it has spent almost as much time at their service center as with us. It has stranded us on two trips, by being unable to charge. They have only one "EV" tech, who only seems to be able to call Audi and ask what to do. They give it back to us each time with issues still occurring. They claim they won't fix errors regarding the app, and claim they will only "fix" one error each time it is brought in. This, of course is as dangerous as it is irresponsible. We are being put in constant danger with many of the errors, which can shut down the car unexpectedly...or worse. We would never buy or lease any car from them again. Business "owner" responded here at first with only the main number of the dealership, telling us to "call" for assistance!. That does us no good, as we are already in touch with the people there, who don't do anything. It needs to go in, yet again, for additional errors. Since it is generally in there for 3+ weeks every single time, we can't be without transportation, and they don't always have a loaner. This is basically a NEW CAR! We have had it in for repair almost the same amount of time we have owned the car, and have had it in at least 3-4 times for an emergency electrical system/battery failure warning, which can cause personal injury, fire, or worse. They always return it to us, unfixed. It seems that all they do is delete all the errors, which show up again immediately upon picking up the car. This time, same thing. When texted for a further explanation, we were told that we have to bring it in, yet again, and this time it is likely to take SEVERAL MONTHS TO REPAIR! It seems they will now "try" to repair a cell in the defective battery, but they have to "wait in line" for a special table required for that. This is now beyond our or any reasonable person's limits of tolerance. All this time, we must continue to make payments on a car which we can't safely use...and they never were able to fix the fact that we aren't considered a "key user" by the car, and still can't remotely start climate control in the vehicle. It is in the 90s here, and the car is baking. They gave it back to us this last time, claiming they couldn't do anything, as Audi's server was down for a week. Audi has no clue what to do with electric vehicles! More

Maxwell was great, attentive, worked hard to give us all the options and best pricing available. Audi Plano always does a great job. the options and best pricing available. Audi Plano always does a great job. More

⭐️⭐️⭐️⭐️⭐️ I had such a great experience working with Spencer and Ricky at Audi. From the moment I walked in, they both had an incredibly positive attitude and made the entire process feel comfortable an Spencer and Ricky at Audi. From the moment I walked in, they both had an incredibly positive attitude and made the entire process feel comfortable and easy. They understood this was a big purchase / decision for me without treating me like another number. What stood out most was how helpful they were without ever being pushy or unrealistic. They took the time to answer questions, walk through options, and genuinely worked with me to find the best possible deal. It never felt like a typical sales experience — it felt like they were on my team, trying to make the numbers work in a way that made sense for everyone involved. Their professionalism, patience, and great disposition made the whole process smooth and even enjoyable. If you’re looking for a transparent, supportive car-buying experience, I highly recommend asking for Spencer. He is fantastic to work with! More

Very patient and professional. Made buying a car very easy. Will be buying from them again in the future. Made buying a car very easy. Will be buying from them again in the future. More

Great experience at Audi of Plano. Emari took great care of me and got my wife exactly what she was looking for! Very quick and transparent process. Highly recommend. Emari took great care of me and got my wife exactly what she was looking for! Very quick and transparent process. Highly recommend. More

For true 5 star service - ask for Oscar! I recently leased an Audi Q5 from Audi Plano, and it was truly one of the best car-buying experiences I’ve had. If you’re shopping for an Audi, ma I recently leased an Audi Q5 from Audi Plano, and it was truly one of the best car-buying experiences I’ve had. If you’re shopping for an Audi, make sure you ask for Oscar. Oscar really listens to what’s important to you and works hard to find the right car — not just any car. He helped me find the perfect Audi Q5 and made the whole process easy and stress-free. He’s knowledgeable, friendly, patient, and incredibly hardworking. I never felt pressured and he answered every question along the way. The entire experience at Audi Plano was smooth and professional thanks to Oscar. Great dealership, great service, and a fantastic salesperson. If you’re heading to Audi Plano, do yourself a favor and ask for Oscar — you’ll be in excellent hands! More

I had a great experience buying this car. Micah, the sales rep, listened to my wishes in what I wanted in my car and found exactly what I wanted. Micah, the sales rep, listened to my wishes in what I wanted in my car and found exactly what I wanted. More

Mackenzie goes above and beyond whenever I visit her for maintenance on my Q8. I look forward to seeing her every time! She’s super attentive, always makes me feel like a high priority, detail oriented, and maintenance on my Q8. I look forward to seeing her every time! She’s super attentive, always makes me feel like a high priority, detail oriented, and I trust her where I know my car is taken care of each and every time. When I forget about something, she’ll go the extra mile to let me know that the technician will take care of it during the visit - making it more time efficient for me which I love. She’s super responsive and always provides me with updates when my car is in servicing. I love everything about working with her! Thank you so much, Mackenzie! You’re the best service adviser ever! More

I use the services of the dealership for service on our Q7. Overall, a good experience. The service desk was friendly and very helpful. Explanation of the repairs required was good and so were the repairs. Q7. Overall, a good experience. The service desk was friendly and very helpful. Explanation of the repairs required was good and so were the repairs. The dealership just has a lot of backlog - so be aware of that as you drop your vehicle. More