Audi Plano

I had been to your dealership several times over the years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to re years for service and to voice my concern over the oil consumption in my A4. Each time, I was told that it was a normal occurrance for the car to require additional oil between oil changes. This went on for several months and as a result my warranty period lapsed. Robert Manning was able to get the problem acknowledged and respresented my interest with both Audi and Boardwalk to get it resolved and covered under warranty. As a result of his great customer service, I returned a few days later when my battery died. It might have been cheaper for me to go to Sears and let them install a die hard, but I felt Robert's efforts deserved my loyalty. Thanks! More

Rich made the process of purchasing a new vehicle a delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. delight. All the knowledge with none of the pressure. It was an nice change from the other Audi dealerships that I had visited prior to Boardwalk. More

I was searching for a vehicle that my wife & I had decided that we would be able to travel with our dog. We are planning on retirement soon and wanted something bigger than a car like an SUV, one tha decided that we would be able to travel with our dog. We are planning on retirement soon and wanted something bigger than a car like an SUV, one that got pretty good gas mileage. I searched the internet, looking for a pre owned Honda CR-v. I found the one that we bought from you on cars.com, I think. Checking the decription of all the extras, we decided that we would like to see the car. It seemed to be priced better than some of the others we had seen with similar extras. I had been looking at the car for several weeks, online, and called to see if it was still available. Ty Estes answered the phone. I asked if the CR-V was still available and he said that he would have to check because they had been busy that morning. Still talking to me on the phone, he walked out and seeing the car said that it was still available. I told Ty that we would be there in about an hour to look at it and take a test drive. He advised me to ask anyone there for him when we arrived and he would be glad to help us. When we arrived we asked for Ty and were told that he was with a customer but would soon be with us. We were offered refreshments and made to feel at home. Ty was with us soon, got the car and we went for a test drive. After the drive, Ty went over the car showing what all it had. We were happy with it and went to Ty's office to discus the purchase. My wife and I had already been preapproved for a loan with our credit union. I asked about the "advertised e price" and Ty had to go to check about the price. The price reduced the overall price by a few hundred dollars. We had to wait for awhile before we were able to go to the financing office. I'm sorry, I don't remember the gentleman's name. There we were given a loan rate a little better than we had received from the credit union. We were offered many options such as Extended Warrenty, Theft Protection and more. We took advantage of the financing but did not purchase any of the other "extras". I thought it took a little longer than necessary but overall it was a plesant experience. Ty was helpful & courteous and my wife and I feel we got a good value for our money. We would be very much at ease recommending this dealership and Ty to anyone wanting to purchase a new or preowned vehicle. More

Picked up the the truck from out of state and almost everything was taken care of ahead of time. Good service and prompt follow up. They did not fix a broken antenna but otherwise the truck was detaile everything was taken care of ahead of time. Good service and prompt follow up. They did not fix a broken antenna but otherwise the truck was detailed nicely. More

We spent many weeks shopping for a new mid-size SUV and the overall dealership experience was important to us. After looking at several brands, both the product and the experience at Audi caused us to put the overall dealership experience was important to us. After looking at several brands, both the product and the experience at Audi caused us to put the Q5 at the top of our list. From the moment we entered the dealership we felt welcomed and the staff was friendly but not aggressively selling in any way. Our brand specialist was extremely passionate about cars in general and Audi's product specifically and had more knowledge then any of those we interacted with at BMW, Mercedes, or Lexus. We made several visits before deciding on our vehicle and each experience helped us decide on the ideal configuration for our family. We have taken ownership of our new vehicle and couldn't be more pleased with the car and the purchase experience. I would highly recommend working with Boardwalk Audi. More

Very pleasant experience. No real "Hard Sales". (Having said that, we had already identified a vehicle to test drive with a view to potential purchase). Would definitely recommend. T Sales". (Having said that, we had already identified a vehicle to test drive with a view to potential purchase). Would definitely recommend. Thank you More

Mr. Reed has been very helpful with the purchase of my A5 and has continue to extend great customer service beyond my purchase by insuring I am taken care of when I have to take my vehicle to the service dep and has continue to extend great customer service beyond my purchase by insuring I am taken care of when I have to take my vehicle to the service department; and promptly responding to all inquiries I have had in reference to my vehicle. More

My fantastic experience at boardwalk Audi was in large part due to Ken Ambrose, Jose Herrera, and especially Corey Small. Their professionalism, friendliness, and thoroughness was most appreciated. I'll part due to Ken Ambrose, Jose Herrera, and especially Corey Small. Their professionalism, friendliness, and thoroughness was most appreciated. I'll be back! More

Richard has been honest and sincere since the moment I met him. He has followed up with me multiple times to ensure my wife and I are happy with our purchase. More importantly, he has expressed a true d met him. He has followed up with me multiple times to ensure my wife and I are happy with our purchase. More importantly, he has expressed a true desire to ensure we are well taken care of; and that our needs will be met. More

As a returning Audi customer, we got off to a rough start with respect to expectations and deliverables and I felt that my recent purchase started off less than favorable, however, the experienced team at Bo with respect to expectations and deliverables and I felt that my recent purchase started off less than favorable, however, the experienced team at Boardwalk were quick to turn things around and rectify prior mis-representations made. Overall, I would recommend this dealership and this team in all aspects. Jose Herrera and Greg Lippa were exceptional. More