Audi Plano

The dealership is very pleasant and helpful great experience. Everyone greeted and helped you upon arrival. experience. Everyone greeted and helped you upon arrival. More

Jorge is a trusted service advisor. I really appreciate him and his integrity and honesty. Thank you I really appreciate him and his integrity and honesty. Thank you More

Upfront and honest about any repairs. Provides timely updates. Work is done on time. Great job. Provides timely updates. Work is done on time. Great job. More

My service at Audi Plano was and has always been excellent. My advisor, Austin Mane takes great care of any issues I may have. excellent. My advisor, Austin Mane takes great care of any issues I may have. More

Emari went ABOVE AND BEYOND to assist me with looking to purchase a pre-owned or new car. I have had both good and bad experiences in the past with other dealerships. At Plano Audi, I had an AMAZING EXPERIE purchase a pre-owned or new car. I have had both good and bad experiences in the past with other dealerships. At Plano Audi, I had an AMAZING EXPERIENCE. I would HIGHLY RECOMMEND this place if you are looking to buy a car. Be sure to ask for Emari. He was completely honest, up front, and went above and beyond the call of duty to assist me. He knows what it means to deliver WORLD CLASS CUSTOMER SERVICE! I can’t thank Emari enough! More

Well I had no intention of buying at Audi Plano. However Spencer and his associates were so concerned and did such a job presenting me with a car I loved that I bought the same day. And follow u However Spencer and his associates were so concerned and did such a job presenting me with a car I loved that I bought the same day. And follow up care has been wonderful. I recommend them highly. More

BEWARE OF BUYING ANYTHING HERE, MOST ESPECIALLY AN EV! ! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time ! They sold us a defective car as new, which we suspect was previously owned and returned. The car has had constant errors and issues the entire time we have owned it (1 year), and it has spent almost as much time at their service center as with us. It has stranded us on two trips, by being unable to charge. They have only one "EV" tech, who only seems to be able to call Audi and ask what to do. They give it back to us each time with issues still occurring. They claim they won't fix errors regarding the app, and claim they will only "fix" one error each time it is brought in. This, of course is as dangerous as it is irresponsible. We are being put in constant danger with many of the errors, which can shut down the car unexpectedly...or worse. We would never buy or lease any car from them again. Business "owner" responded here at first with only the main number of the dealership, telling us to "call" for assistance!. That does us no good, as we are already in touch with the people there, who don't do anything. It needs to go in, yet again, for additional errors. Since it is generally in there for 3+ weeks every single time, we can't be without transportation, and they don't always have a loaner. This is basically a NEW CAR! We have had it in for repair almost the same amount of time we have owned the car, and have had it in at least 3-4 times for an emergency electrical system/battery failure warning, which can cause personal injury, fire, or worse. They always return it to us, unfixed. It seems that all they do is delete all the errors, which show up again immediately upon picking up the car. This time, same thing. When texted for a further explanation, we were told that we have to bring it in, yet again, and this time it is likely to take SEVERAL MONTHS TO REPAIR! It seems they will now "try" to repair a cell in the defective battery, but they have to "wait in line" for a special table required for that. This is now beyond our or any reasonable person's limits of tolerance. All this time, we must continue to make payments on a car which we can't safely use...and they never were able to fix the fact that we aren't considered a "key user" by the car, and still can't remotely start climate control in the vehicle. It is in the 90s here, and the car is baking. They gave it back to us this last time, claiming they couldn't do anything, as Audi's server was down for a week. Audi has no clue what to do with electric vehicles! More