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Audi Pittsburgh, A #1 Cochran Premier Brand
Pittsburgh, PA
325 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 325 reviews
December 28, 2019
Some good, but didn't outweigh the bad My wife and I came in before the holidays to look at two Audis I found on the website. The receptionist at the front desk seemed a bit lost as to who My wife and I came in before the holidays to look at two Audis I found on the website. The receptionist at the front desk seemed a bit lost as to who to get to help us. I think she was filling in for someone else so it wasn't a problem. She definitely wanted to help. Jake came up and proceeded to help us. He led us to one of the desks by the showroom floor and as we took off our coats and started to sit down, this frat bruh comes over and has us move to the next desk over. He didn't have any customers there. I honestly don't know why he felt the need to move us. Best guess is some kind of territoriality, chest thumping behavior. We moved and Jake did his best to not draw attention to that absurd show of immaturity. Jake is a nice guy who is very young but nevertheless very knowledgeable and able to answer questions and discuss options. He opted to have us test drive the more expensive of the two. Not surprising for a car salesperson, but I would have preferred to drive the car I was more likely to buy. The test drive itself went flawlessly. After the completed I gave him my contact info and he said he would text me the details on those two vehicles right away. I called his phone and saw him get it so he had my contact info. I planned on returning a few days later after going out of town for the holidays to make the purchase. I never got a text and it's been over a week. The cars were on the website so it's not like I couldn't get the details, but such an easy follow up opportunity and nothing? That's just sloppy. I could overlook it, but the whole "Frat Bruh" incident as it's known in my social circles turned me off of that location as a whole. Since then I've purchased a similar car from Sewickley Audi where I had a perfect sales experience. More
by rpaczula
Employees Worked With
Jake Aretz, Jon Doliveira
August 23, 2019
Read the lease agreement closely Leased an Audi from Cochran Audi. At the end of the lease, turned it in, with a full inspection report, showing the vehicle was in excellent condition Leased an Audi from Cochran Audi. At the end of the lease, turned it in, with a full inspection report, showing the vehicle was in excellent condition, only 25000 miles cleaned and waxed. Thought everything was good, until the following month I received a bill for detailing the vehicle and preparing it for sale. What a rip off. Called them and they were not able to help and said someone would get back in touch with me from finance. Never did. Never will I lease or buy from Cochran Audi again. I was a long time customer. If I could give a negative rating I would More
by Taken
Employees Worked With
Mr. Fox
April 23, 2019
Poor Customer Service Great facility but absolutely terrible customer service. Called every day for a week to get a hold of Patrick, left voicemails, sent a emails, even c Great facility but absolutely terrible customer service. Called every day for a week to get a hold of Patrick, left voicemails, sent a emails, even called service center and asked if he still worked there, not one single response. Poor service indeed. I have also waited over 3 hours to get a wheel lock issue removed, while they stated it would take less than an hour. Not once did Patrick come over and provide an update on the status of the car. Frankly, Honda provides a far better service and for a fraction of the price. More
by RS5
Employees Worked With
Patrick McCulloch
April 08, 2019
Another great experience! Steve was very helpful throughout the entire sales process. I recently bought out my lease and Steve helped make the entire process very easy. We went Steve was very helpful throughout the entire sales process. I recently bought out my lease and Steve helped make the entire process very easy. We went through all my options together and both agreed buying out the lease was the best option for me. Very knowledgeable sales person and knows his products very well, but my favorite attribute is that he’s straight up with you. Rick in finance pushed the deal through like he’s done it a millions times. Very professional and also made the process very easy. Beautiful dealership and a great showroom with lots of inventory. I highly recommend. Ask for Steve in Sales, he will take good care of you. More
by Joeyb82
Employees Worked With
Patrick McCulloch, Steven Catalo, Rick Duggal
April 07, 2019
Awesome Experience Steve made the whole experience of buying a new car awesome for me. He was not pushy but very knowledgeable and reliable. I would highly recommend Ste Steve made the whole experience of buying a new car awesome for me. He was not pushy but very knowledgeable and reliable. I would highly recommend Steve for anyone looking to buy a new car at Audi Pittsburgh. More
by Jim
Employees Worked With
Patrick McCulloch, Steven Catalo
April 05, 2019
Nice experience Wonderful purchase experience, just got my favortive car from Audi Pittsburgh. Steve is a patient and nice consultant to work with, he’s always ready Wonderful purchase experience, just got my favortive car from Audi Pittsburgh. Steve is a patient and nice consultant to work with, he’s always ready for your questions and concerns. More
by Jiy85
Employees Worked With
Steven Catalo, Rick Duggal
February 25, 2019
Awesome dealership, first-class treatment Steve Catalo was an excellent brand specialist. He made this the most enjoyable and rewarding car buying experience I've ever had. Steve knows a lot Steve Catalo was an excellent brand specialist. He made this the most enjoyable and rewarding car buying experience I've ever had. Steve knows a lot about Audi, and cars generally, and was able to help me pick out the perfect car for my needs/desires. Finally, Steve has checked in with me in the days following the delivery of my car. A brand specialist and car dealership that truly care about the customer. More
by zsr1212
Employees Worked With
Steven Catalo, Davor Puljic
February 25, 2019
Extremely painless I started out by hammering out my price before I walked through the door with Sherri, the online specialist. Upon arrival she introduced me to Steven I started out by hammering out my price before I walked through the door with Sherri, the online specialist. Upon arrival she introduced me to Steven. He was VERY nice, super friendly, and knowledgeable about the Q5 I bought. He was enjoyable to talk with. My husband even liked him which says a lot. I am in sales and I like to cut to the chase, get to the end result, and get on my way. I don't have time to waste. My experience at the dealership was everything I prefer in a larger purchase. My overall experience from dealing with Sherri, Steven, the finance specialist, and the nice guy who helped "teach" me a few things more about my new car was great. More
by pmichalekshirey
Employees Worked With
Steven Catalo
February 24, 2019
First-class buying experience at Cochran Audi Pittsburgh Impeccable service and honesty all the way through. I brought vehicle online with excellent upfront price, nice add-on perks, and no back-and-forth ga Impeccable service and honesty all the way through. I brought vehicle online with excellent upfront price, nice add-on perks, and no back-and-forth games with Ms Sherri (Internet Sale Manager)--the negotiation took 2 phone calls, each about 2-3 min long. When I arrived, the vehicle was 100% ready on the launch pad by John (Brand Specialist) who showed me everything I wanted to know. Paperworks and finances are ready to be signed by Rick (Rajit) who provided very helpful advices--in fact I called him immediately after leaving the dealership to pick up one of his recommendations that I originally skimmed on. I walked in and drove out of the dealership in 1 hour 15 minutes--about the same as a grocery run. Thanks for the good experience. We are a very mobile country and have friends all over the places. I will highly recommend Cochrane Audi to all my friends. More
by workingant
Employees Worked With
Sherri McKillop, John Doliveira, Rick Duggal
February 22, 2019
Professional expertise in sales and back office services Steve Catalo provided thorough, quick and easy purchasing experience. He brought a car to the house for a test drive and helped up set up many of the Steve Catalo provided thorough, quick and easy purchasing experience. He brought a car to the house for a test drive and helped up set up many of the electronic options, and will meet with us again to answer more questions. The contractual arrangements were also quickly and thoroughly explained, giving a very positive back office experience. More
by Mature buyer
Employees Worked With
Steven Catalo, Linda Breier, Rick Duggal
