Audi Pittsburgh, A #1 Cochran Premier Brand

Patrick McCullough did a great job as my service representative as usual. Mary Jo is also an All-Star as the service scheduler representative as usual. Mary Jo is also an All-Star as the service scheduler More

Service and technicians are always incredibly helpful/courteous. The reason why I bought my car here and will always have it serviced at this location helpful/courteous. The reason why I bought my car here and will always have it serviced at this location More

Car wasn’t washed, clock time was not adjusted as requested.. Car took over an hour longer than scheduled time it was promised. I expected better service I understand everyone is short staffed. Brad requested.. Car took over an hour longer than scheduled time it was promised. I expected better service I understand everyone is short staffed. Brad upstairs from sales was nice and helped me with a printout of my Audi warranty kudos and accolades to Brad! More

Dealing with the Audi or Pittsburgh service desk is always an awkward experience. During my drop off my technical concerns were largely ignored and I was asked twice if I was sure I wanted a suspension always an awkward experience. During my drop off my technical concerns were largely ignored and I was asked twice if I was sure I wanted a suspension diagnostic. None of what I stated was actually relayed to the service tech or rep. This is the second time this has happened. However, the service tech, and Dave the service representative were absolutely outstanding. Dave called me to get my input and we got everything resolved. Dave deserves praise. Furthermore, my service previous to this one for a cam sensor cost me quite a bit for diagnostics and it did not resolve the problem. I had to go to Audi of Washington to get my issue resolved. Because of the uncomfortable situations with the service desk people and my warranty being over I may use a private shop or Audi or Washington exclusively in the future. If not for Dave calling me this time my money would have been wasted (again) and my problems wouldn't have been resolved (again). Seriously, the service desk staff at Pittsburgh is quite frustrating. They make me feel as if I don't belong and as if I am wasting their time. Comparatively the Washington staff will shoot the xxxx, offer drinks and make you feel like one of the guys. More

They helped me figure out an issue that another shop couldn't figure out. They helped solve the problem! couldn't figure out. They helped solve the problem! More

The service department continues its general obstinance. Being told that if I question them, I can take my business elsewhere is remarkable bad customer service. Being told that if I question them, I can take my business elsewhere is remarkable bad customer service. More

Also quick turnaround, explains issues well and professional to work with. I would recommend audit Pittsburgh. professional to work with. I would recommend audit Pittsburgh. More

We again left the dealership without the issue being fixed that was caused by a part that was replaced by this same dealership. The car was returned to us uncleaned again. Mon luxury dealerships even cl fixed that was caused by a part that was replaced by this same dealership. The car was returned to us uncleaned again. Mon luxury dealerships even clean the cars before returning them to customers but that does not seem to be a priority for Audi. More

David was awesome! He explained everything so clearly to me and made me feel taken care of. He explained everything so clearly to me and made me feel taken care of. More

The dealership is in a convenient location for us with knowledgeable sales and service staff. knowledgeable sales and service staff. More