Audi Pensacola

The service and professionalism at Audi Pensacola were exceptional! I cannot say enough good things about the sales consultant, William Nichols, that helped us throughout the process. He was a delight t exceptional! I cannot say enough good things about the sales consultant, William Nichols, that helped us throughout the process. He was a delight to work with and made the transaction happen seamlessly. I highly recommend Audi Pensacola for a stress free, trustworthy car purchase experience. More

The staff at Audi Pensacola did an exceptional job of finding the perfect vehicle for us. They answered all of our questions. Would recommend this dealership! finding the perfect vehicle for us. They answered all of our questions. Would recommend this dealership! More

Excellent Experience Rocco was outstanding to deal with, also Alisha sales consultant. This is my second purchase from your dealership. Thanks so much for your Awesome Team! also Alisha sales consultant. This is my second purchase from your dealership. Thanks so much for your Awesome Team! More

Cool people; overwhelmingly personable. But, very pushy. Also, check your Interest Rates and Prices of everything every time. They do a lot of playing with rates, length of loan and pay But, very pushy. Also, check your Interest Rates and Prices of everything every time. They do a lot of playing with rates, length of loan and payment numbers to be persuasive. More

Ok, this has been the most stressful, anger filled, car buying experience I have ever had, and I have bought over 15 cars in my lifetime, drove from Huntsville to Pensacola to buy a 2020 CT5, that was adve buying experience I have ever had, and I have bought over 15 cars in my lifetime, drove from Huntsville to Pensacola to buy a 2020 CT5, that was advertised on the AUDI website for $27986, remember that price, as it will change later on the paperwork, got there at 0930, i was thinking this would be about a1 hr process, since i was pre-approves with SANTANDER, which i had done car loans with in the past, NICK the salesman that was working me is something out of the playbook of car salesman 101, had multiple issues dealing with him, 1st issue the car had tire warning ⚠️ light on, was told it needed 4 TPMS sensors and the shop would install while we do the paperwork, didn't happen, was told the shop did not have the proper lug to remove tires, but he would reduce the price by $200 and give me the sensors to install when I get back to HUNTSVILLE Alabama, ok no problem, he gave me the sensors, I was very adamant about not wanting the 3rd party extended warranty, especially at $3200, I did not want the AUDI GAP insurance at $789, this debate went on for 40 minutes, after a very heated discussion, I walked out to smoke a cigarette and cool down, eventually I walked in and told the finance manager, I will walk away from the car, because of this warranty and GAP issue, she call NICK and told him to remove it, because it was not required as he was insisting, now we get to the paperwork, after more than 3 hours there, I was extremely ready to get out of there, and started signing away, I vaguely notice the car price had changed to $28495, but it didn't register with me, and the GAP was still in there, but I told him I would be calling back to get it canceled the next day, finally at 1245 I drove away with car, oh I had traded my 2013 Mercedes in to them, after they agreed to accept the CARMAX appraisal at $5600 earlier, next day I call to speak with a senior manager to tell of my negative interaction there, a note was taken for a call back since none was available, NICK intercepted the callback note and called me 10 minutes later to see want I wanted, I told him he had inflated the price of the car from the advertised web price, he said that was because of the sensors he gave me, I said xxxx NO, it wasn't, he said he would talk to a manager to see if it can be resolved, he called backed 3 hours later and said to send him a screen shot of the WEB price advertising, I said no problem, went to the AUDI website and the car was no longer on it, BUT hey no problem, just before I called earlier, I went to the site and screen shot multiple pics of the car price and info, so I sent him 2 pics of that price and car description, now he calls back 30 minutes later and said OK, he will cut me a check for the difference, we agreed to cap it at just $500, I was ok with that and I would leave the GAP alone, he said he would called back once the check was cut to let me know, HAVENT HEARD FROM HIM IN 5 DAYS, hey I signed the paperwork my stupidity and loss, NOW I HAVE BEEN TRYING TO CANCEL THAT xxxx GAP insurance at $798 and can't get the AUDI GAP cancelation form More