Audi Peabody

excerpt from letter to Audi America.. ....I went well out excerpt from letter to Audi America..<br>....I went well out of my way to bring my car to Ira Porsche/Audi for repair of an unsteady speedometer and a excerpt from letter to Audi America..<br>....I went well out of my way to bring my car to Ira Porsche/Audi for repair of an unsteady speedometer and a buzzing speaker, driving from the New Hampshire seacoast to Danvers, MA. Assumptions of competence and service have since been proven absurdly false. The following is a summary of what amounts to the most frustrating experience I have ever had with an automobile “repair”.<br><br>26 April - dropped the car off on 27 April, the evening before the appointed day. <br>27 April - car was not looked at on the appointed day …”very hectic…other cars…”<br>28 April – diagnosed as sensor, part not in stock <br>29 April – have to call to get status at end of day…”very delicate procedure…need to be careful of magnet inside ”<br>2May – no call. I call later in afternoon. “sensor didn’t fix it…need ring gear… must order…two days”<br>4 May – no call. I call later in afternoon. “ they (Parts Dept ?)didn’t tell us it was ordered from Texas…” hapless victim routine…<br>6 May – I call for status “they are having trouble getting the side-plate off the transmission…things are coming apart as they should…just a matter of time” and then later “we just got it together…I’m waiting for my Service Manager to test drive it…will call you back”…two hrs later…”sorry for bad news…that didn’t fix it…need to order an instrument cluster….need a copy of your drivers license and a credit card….high theft item….we want to deliver you a rental car” I comply with the request for license and credit card.<br>11 May – get a call from dealership. “the car is done, and will deliver the car, BUT, we need to re-code your other keys, so you will have to come down. I offer to be there by 4:30, but they can’t promise to do the re-coding procedure in the ½ -hr I can afford. <br>12 May – I leave work early to be at the dealership in time for them to perform the re-coding. Finally, I have the keys and get into my car. I had driven no more than 3-mile when the speedometer started fluctuating. It was not fixed. Infuriated, I went back to the dealership and vented at the Service Manager. I am not an angry or violent person – not even close to type-A – but the level of frustration they invite is staggering. The Service Manager asked to have the car back to “make it right”. I refused. I have no confidence that: 1) they are capable of fixing it and 2) I would not be frustrated by them any further. Detailing the car and delivering it to my home were supposed to be compensation for otherwise shoddy service<br><br>Finally, the speaker still buzzes and the cosmetic detailing they promised was not done. (In fact, there are grease smears on the armrests and the instrument cluster) And the rental car received on 6 May arrived with a glove compartment full of used tissues. Yes, that is disgusting.<br><br>I write this, as a matter of therapy as much as anything since there is no way I would return to Ira Porsche/Audi. It would be in your interest, however, to conduct a thorough audit of their service department. They are not performing to the premium standards the Audi marque represents. Perhaps help from Audi America would serve to raise their service and professionalism to an acceptable level. <br><br>In the mean time, I will try the dealership in Dover, NH, and sincerely hope that they can resolve these seemingly minor issues in a timely and professional manner. <br> More