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Rusnak/Pasadena Audi - Service Center

Pasadena, CA

4.7
429 Reviews

429 Reviews of Rusnak/Pasadena Audi - Service Center

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September 10, 2019

Great service dept Fast and friendly service. Easy to make appointments. Checked tires and brakes beside fixing the recall. Johnny Borja the service rep was wonderful. F More

by Catlady18
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Johnny Borja
Sep 11, 2019 -

Audi Pasadena responded

Thank you for taking the time to share your experience! We're thrilled to hear that our team ensured you a pleasant time. We hope to work with you again in the future!

August 29, 2019

My Dealership! Best service in town....second to none!! Christian Pompa was friendly, knowledgeable, helpful and his service was impecable...took charge of the probl More

by Jayuyapr
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Christian Pompa
Aug 29, 2019 -

Audi Pasadena responded

Thank you for the positive review and rating! We are happy to know that you were provided with the best service, especially from Christian who was friendly, knowledgeable, and helpful. We value your business and we hope that you will visit us again soon!

August 28, 2019

Service! My service rep Henry Perez is the best ever! He is helpful, nice and efficient. Too bad they make him conduct the payment part now. Takes a lot of his More

by tazcat47
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Aug 29, 2019 -

Audi Pasadena responded

That is news that we enjoy receiving. Thank you for letting us know that Henry is working hard to satisfy our guests. We hope to see you again soon.

August 27, 2019

service Friendly and they done an excellent job the service is about 4 hrs but we didn't stay they offer us uber and we didn't wait so long they offer al More

by Lancel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Aug 27, 2019 -

Audi Pasadena responded

That's great to hear! We are so glad that your service was completed in a timely manner and that you enjoyed the coffee and snacks dring your wait. If we can be of further service, please come back at any time.

August 26, 2019

Service department Henry Perez the service manager always makes my service experience exceptional. Informs me of what needs to be done and delivers on time. Thank You More

by C21marty#1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Aug 26, 2019 -

Audi Pasadena responded

Thank you for sharing your experience with Henry!

August 24, 2019

Recall and extra details. Very professional relation. Dedication in finding extra details to be fixed in the car with an appointment for recall only. Great service and respect More

by Raphills
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jose Henriquez
Aug 24, 2019 -

Audi Pasadena responded

We truly appreciate your kind compliments, and we are so glad to learn of your satisfaction. We are dedicated to providing excellent experiences. If there is anything else we can do for you, please do not hesitate to reach out and let us know. We welcome you again!

August 24, 2019

First service Took my car in for my first oil change and service and the whole process was quick and easy. Called to set appointment and dropped off my car. My se More

by mjkim9177
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Henry Perez
Aug 25, 2019 -

Audi Pasadena responded

Your needs are always the center of our attention. Thank you for allowing us to properly maintain your vehicle. We look forward to seeing you again.

August 21, 2019

Great service I came here for my first car service with Audi and everything went smoothly. I got there and was greeted by Johnny who took great care of me. They got More

by Msumbat
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Johnny Borja
Aug 21, 2019 -

Audi Pasadena responded

Thank you for the five stars! We are happy to see that Johnny went the extra mile to make sure you felt taken care of. We appreciate your recommendation; please come back at any time.

August 21, 2019

Great customer service Great customer service. Very efficient. Received free Uber service during my service time. Will come back for other services or purchase needs. Thank More

by Kkk123
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
CHRISTIAN POMPA
Aug 22, 2019 -

Audi Pasadena responded

Hi there, thanks for the great review! We will be sure to give your thanks to Christian. We hope to see you soon.

August 17, 2019

Poor communication I brought my car in for a recall issue and was told it would be 90 min. I also had an issue with my door which I asked them to look at as well. I said More

by KH
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jose
Aug 17, 2019 -

Audi Pasadena responded

Hello, I regret to see you felt disappointed in regards to any delays that may have not met your expectations during your visit for recall services for your vehicle. If you'd like to discuss your concerns further, please feel free to reach out to me directly at your earliest convenience. Thank you for your time. Best, Ken Christ General Manager

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