Rusnak/Pasadena Audi - Service Center

i just wanna say i have the worst service experience with this person who totally reap me off with service and promise to help me and never did. he took advantage of the fact that i am a young girl. They don this person who totally reap me off with service and promise to help me and never did. he took advantage of the fact that i am a young girl. They don't respect your warranty rights unless you really go over it and know what you really have rights to... I brought them 3 customer who purchased their cars there but after all this bad experience i will NEVER recommend the service there nor the dealer!!! More

I've been going to Rusnak Audi for 4 years, and Henry never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opin never disappoints me. Rusnak gives fast and friendly service, and the part I like the most about Henry is that he's very honest about giving his opinion on what services are mandatory and what are optional. More

Henry Perez is FANTASTIC! He was extremely pleasant to work with. Listened to all of my concerns and answered all of my questions regarding the maintenance service I had scheduled. He took the time to not work with. Listened to all of my concerns and answered all of my questions regarding the maintenance service I had scheduled. He took the time to note additional areas I wanted them to look at while the car was in and made sure that we went over each area before I drove away. I never felt rushed and was taken care of from the minute I drove into the dealership. My experience was enhanced by their efficient loaner system and wonderful customer service from each person I came into contact. Thanks so much Henry! I look forward to working with you on my next maintenance service. More

Larry Vena has been my Service contact for several years- through 2 different leased Audis, and he has always been courteous, professional, and extremely informative in terms of what the problem is, if any, through 2 different leased Audis, and he has always been courteous, professional, and extremely informative in terms of what the problem is, if any, and what he can do to make the service process as easy as possible. Much appreciated! More

Larry Vena knows his job and the car he represents very well. He is honest and treated me with the utmost respect. I would definitely recommend Larry as the guy to see about any car problems. Thank you well. He is honest and treated me with the utmost respect. I would definitely recommend Larry as the guy to see about any car problems. Thank you Larry for taking the time to explain things very thoroughly so that i can make a wise decision. A+ service from Larry the service guy! More

I have been a client of Larry Vena's since I purchased my first Audi in 2003. The quality of service he has provided me has earned my loyalty and gratitude. Thanks to his outstanding work, my experience at first Audi in 2003. The quality of service he has provided me has earned my loyalty and gratitude. Thanks to his outstanding work, my experience at Rusnak has always been over-the-top first rate. More

Purchased a new Audi A4 over Father's Day and only one month of owning the car I had to call the service department to get an appointment to bring in the car because at each stop it would sputter and act month of owning the car I had to call the service department to get an appointment to bring in the car because at each stop it would sputter and act like it would die. Waited 15 minutes to check in and when a service consultant finally started to write up the service request when I mentioned that I had spoke to JOHN earlier he stopped the check-in process and told me I had to go direct to John. After an additional 15 minutes I finally got checked in with John and then sent to a car rental location to get my "loaner" car. I waited an hour and a half to finally get into a car that was a gas guzzler and absolutely filthy. As of today, they have had my car for one week and each time I want an update or information, I have to call. They first thought it was one part of the transmission (after 2 days) but after 5 days they found out they were wrong and again they have "gone back to Audi Tech" to find out what tests they should run, blah, blah, blah. I purchased a $45,000 car in June and am currently driving a $7,000 car with no power windows/locks/etc. From my conversations with John and Chris, apparently I am not being patient enough with them and they could care less about what I am driving as a "loaner". THIS SERVICE DEPARTMENT IS TOTALLY INCOMPETENT AND I WILL NEVER BRING MY CAR TO THEM. I WILL ALSO TELL ANYONE I KNOW NOT TO PURCHASE A CAR FROM THEM EITHER AS I WAS PROMISED BY MY SALESMAN THAT THIS SERVICE DEPARTMENT WAS TOP NOTCH!!!! More

car broke down after 3 weeks service manager and service peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to peo[ple do not know anything thing about our car, they promised to have it fixed in one day , then the next day , now they don"t know when or how to fix it. they are the worst service i have e ver seen. do not buy a car from rusnak pasadena , i put 27,000 ollars down and ended up driving a ford focus instead of the car i . purschased " the lemon law should also apply to service people who keep your car with no resolution insight on how to fix it. rusnak should revamp his service department if he was smart. but as you can see he condones such incompentance in his dealership, when i get my money back i will buy a bmw where service counts and they treat you with respect. More

If you can avoid servicing your car at Rusnak, then do so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts o so. We bought a new car that came with 2 years of free services and HAD to go to Rusnak. They then made their money back by charging for all sorts of unknowns and the labor was insanely expensive. We are now awaiting a possible settlement for faulty diagnosis on oru ingnition system that they insisted needed replacement. They make all their money on repairs!!!! More