Rusnak/Pasadena Audi - Service Center

no service Love audis, # 4. Tough review on yelp one star. "Don't buy a car from Rusnak unless you like waiting for service" The sales guy David Yee was exce Love audis, # 4. Tough review on yelp one star. "Don't buy a car from Rusnak unless you like waiting for service" The sales guy David Yee was excellent. After that, service is impossible to schedule and gain a commitment for how much time it will take. "Drop your car off for 4-6 hours" is the basic answer. Don't buy the extended service because getting something done takes 10-12 calls to schedule and 2 trips and great frustration. I can't imagine doing this for the life of the car. - A second key: As a customer i spent over 5 hours getting my second key? Most people get 2 keys when you buy a nice car, or any car. I had to schedule a day to go back, wait for a really nice guy to come out and say, hey our computers are down you'll have to schedule another appointment to get your key. I asked why he didn't call me and it never occurred to him. That second trip took only 2 hours? - Schedule a detail to estimate a scratch: After a cart bumped my car I needed to have it washed and estimated. Over two weeks of calling with no answer and leaving my name and number the answer is from the receptionists "drop it off for 4-6 hours". Really David Yee, who no longer works there, is the only person to return my call. I spoke to the sales manager Chris P. and ask for a cost to return the car to Rusnak after 8 weeks and 2000 miles. Still waiting for that return call he promised More

Rusnak Audi is very easy to work with. The service folks are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professi are courteous and polite, always making sure the customer feels attended to and important. Larry has always been helpful, accommodating and professional with the care of my car. Based on my experiences over the last 2 years with Larry and the Rusnak sales and service teams, I would definitely recommend their services. More

I love Rusnak Audi Pasadena, the staff is always friendly and helpful. I trust them with my car for all services and repairs. I appreciate the clean and comfortable environment when I drop off my car. My car and helpful. I trust them with my car for all services and repairs. I appreciate the clean and comfortable environment when I drop off my car. My car always comes back from services in tip top shape. More

Johnny always make my dealership experience easy and seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anyth seamless. He is super friendly and attentive, provides the proper level of support and explanation regarding my car, and contacts me quickly if anything requires follow-up. More

It was my first time at Rusnak Audi, I knew I should have listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female listened to all the bad reviews about this place. It was conveniently close to my work, and this is the only reason I went there. I am a young female, and I don't know a whole lot about cars. But I am definitely NOT a sucker, which is what I felt like 1 minute into being there. Right off the bat, Johnny, one of the service techs starts telling me how its going to be SO EXPENSIVE. He was talking so fast telling me "oh it's going to be 160 just to look at this and 200 just to look at that plus repairs, its going to be very expensive." Ok Johnny, first of all, you don't even know what is wrong with my car, dont start barking these huge numbers at me. Don't they teach you how to talk to people?? He made me feel extremely uncomfortable and already felt like I was being taken advantage of. He wouldn't listen to anything I had to say, seemed like he was just trying to get me in and out and take as much money as he could. I expressed a little concern to him about everything he was saying and the way he wasn't listening to me. He responds with "well I gotta eat". um what?! I've never been a part of a dealership that treated me this way. Long Beach Circle Audi and Santa Monica Audi are light years ahead of this place. Never again will I go there. Do yourself a favor and take the time to drive to a different dealership. More